Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Bought a sample box. Delivery was very quick as always, however I was disappointed with the quality of the box as it fell apart. Because of that I didn’t go on to order more. It’s also quite an expens... See more
Company replied
This is the first time I have used Starlight Packaging and must say I was most impressed with their helpfulness and the standard of service. Much to my surprise my order arrived within two day which... See more
Company replied
I had a problem with dishes, not fit for the purpose I needed (ovenproof) Money refunded and alternative suggested, with samples to try. Perfect so I ordered those. Told to keep originals if I could f... See more
Company replied
Company details
About Starlight Packaging
Written by the company
Starlight Packaging has been doing business for over 10 years.
We provide a wide range of products that companies or individuals in the food industry would want and need.
We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.
Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products
We sell all over the UK with nationwide delivery.
Also sell internationally to Europe and USA as well as rest of the world.
UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery
Contact info
Stoke on Trent, United Kingdom
- 01782454464
- sales@starlightpackaging.co.uk
- www.starlightpackaging.co.uk
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The right package you need specifically…
The right package you need specifically for small business,
Fast delivery and good customer service
March 27, 2026
Unprompted review
Came in time
March 29, 2026
Reply from Starlight Packaging
Hello Susan,
Thank you very much for the 5 stars!
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars :)
Good and economical
Good, economical food containers that can go straight into oven. Website a little difficult to navigate!
Delivery charges reasonable and delivered in a reasonable timeframe.
March 27, 2026
Reply from Starlight Packaging
Hello,
Thank you for the 4 stars and your honest review. We will be looking in to the website with our team to see what how we can improve.
Reply from Starlight Packaging
Hello Sharon,
Thank you very much for the 5 stars and for being a returning customer! :)
Reply from Starlight Packaging
Hello Natalie,
Thank you for the 5 stars!
fast delivery & prompt service
March 30, 2026
Reply from Starlight Packaging
Hello Keith,
Thank you very much for the 5 stars!
Great item, service and company
Great item , delivery fast and all in all a great service and company
March 27, 2026
Reply from Starlight Packaging
Hello Robert,
Thank you very much for the 5 stars! :)
100% failed to fulfill order correctly - Exorbitant shipping costs.
I have ordered from these guys twice and both times they got the order wrong. 1st order, the gloves were XL instead of L. I ended up just reordering because of the the shipping costs to return them would be a nightmare. 2nd order arrives, yep ! M sizes this time! What is so hard about accurately reading the order then despatching a product I can actually use? The shipping costs are exorbitant. £24 to send it to NI!! Absolute joke.
*** I have just seen the response from Starlight. ***
Dear Starlight, I have been a paraplegic for the last 19 years. I was in my 30s when I was injured. My hand size has not changed in all that time so why would I order a different size to ALL the other times this time? As expected, a BS response from a company with lots of reviews. Have a read of the 1 and 2 star reviews and see if you can see the pattern. I stand by my comments. Starlight/DLAN who ever they’re trying to be are not reliable and very difficult to deal with. Avoid !!!
February 25, 2026
Unprompted review
Reply from Starlight Packaging
Hello Steve,
We are sad to see the low stars and to hear about the issues with your order. We have looked in to this and on your most recent order placed 5th March - 126102 - you have infact ordered 4 boxes size Medium gloves. I cannot see any other orders from you, if you are able to provide us with your older order number, we can look in to this one for you too.
Excellent product, kept food frozen longer than expected.
Excellent product. Did the job even better than expected. Arrived when expected.
February 25, 2026
Reply from Starlight Packaging
Hello Hazel,
Thank you very much for the 5 stars! :)
Reply from Starlight Packaging
Thank you so much for the 5 stars!
Very good experience buying from Starlight
Excellent communication, and exceeded delivery quote. Fair pricing too. Really good experience buying from Starlight.
February 27, 2026
Reply from Starlight Packaging
Hello Steve,
Thank you very much for the 5 stars! :)
Great company to do business with
Great communication, great value for money and quick delivery.
Will use again in future
February 26, 2026
Reply from Starlight Packaging
Hello, thank you very much for the 5 stars! :)
Still not delivered !
February 25, 2026
Reply from Starlight Packaging
Hi Kelly,
We are sorry to hear you have still not received your order. Could you please contact our customer service team at sales@starlightpackaging.co.uk and quote the relevant order number and we can look in to this for you.
I ordered and paid 4 days later I rang…
I ordered and paid 4 days later I rang to see why order not dispatched was told they could no reason why it hadn't been and was told it would be sent out next day as I needed it arrived today 3 days later and only partial order the rest would follow
February 23, 2026
Reply from Starlight Packaging
Hi, thanks for your feedback and we're really sorry for the frustration caused with your order. This isn’t the level of service we aim to provide.
It looks like there were delays in dispatch and then your order was unfortunately only partially sent, which clearly isn’t ideal—especially after you contacted us to chase it. I can see on the system that the remaining items have now been delivered to you.
We truly appreciate your patience and the chance to put this right.
Every thing arrived 0k cheers
February 23, 2026
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
Easy to order with prompt delivery
Easy to order with prompt delivery. I’ve used them several times and have always been satisfied.
February 9, 2026
Unprompted review
Reply from Starlight Packaging
Hello Paul,
Thank you very much for the 5 stars! :)
Made an order paid for express shipping
Made an order paid for express shipping
Waited around 2 weeks and emailed them to ask where my items were, they apologise and looked into it and then I heard nothing. When it was approaching a whole amount of still not receiving my order, or any shipping update,
requested a refund and to be fair, they refunded my money straight away, but the whole experience was more annoying.
Wouldn’t use them again!
January 29, 2026
Reply from Starlight Packaging
Hello,
We’re really sorry to hear about your experience. You were absolutely right to expect faster delivery, especially after paying for express shipping, and we understand how frustrating the lack of updates must have been.
While we’re glad we were able to process your refund promptly, that doesn’t make up for the inconvenience and poor communication you experienced — and for that, we sincerely apologise.
We’re currently reviewing what went wrong with your order and our follow-up process to ensure this doesn’t happen again.
Thank you for your feedback.
Reply from Starlight Packaging
Hello Caroline,
Thank you very much for the 5 stars! :)
Not quite fitting for 500g pots.
February 2, 2026
Reply from Starlight Packaging
Hello,
Thank you for your feedback. We’re sorry to hear the lids didn’t fit your existing pots as expected. Our lids are designed to fit specific models/sizes, and compatibility can vary between brands.
We’d be happy to help you find the correct size if you would like to send us a sample of the pots you have.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.