Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Starlight Packaging for a number of years. I can order small quantities to try. Larger quantities are always in stock. I have found the staff very polite and helpful. Deliveries... See more
Company replied
I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 100... See more
Company replied
Bought a sample box. Delivery was very quick as always, however I was disappointed with the quality of the box as it fell apart. Because of that I didn’t go on to order more. It’s also quite an expens... See more
Company replied
Company details
About Starlight Packaging
Written by the company
Starlight Packaging has been doing business for over 10 years.
We provide a wide range of products that companies or individuals in the food industry would want and need.
We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.
Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products
We sell all over the UK with nationwide delivery.
Also sell internationally to Europe and USA as well as rest of the world.
UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery
Contact info
Stoke on Trent, United Kingdom
- 01782454464
- sales@starlightpackaging.co.uk
- www.starlightpackaging.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Great company to deal with, very happy with the fast delivery and the cleaning cloths are very good quality and value for money! Highly recommend!
May 31, 2026
Reply from Starlight Packaging
Hello,
We are glad to hear you were impressed with our service! Thank you very much for the 5 stars :)
Ive used your company a few times now…
Ive used your company a few times now and never been disappointed
May 25, 2026
Reply from Starlight Packaging
Hello Angela,
Thank you very much for the 5 stars :)
Free Samples
Really kind of you to send me FREE samples of the plastic bags - (I'd have been more than happy to have paid for these).
May 28, 2026
Reply from Starlight Packaging
Hello Catherine,
Thank you very much for the 5 stars review :)
Perfect and excellent service
Management and staff are great.
They use a tailor made service with their customers and very accomodating.
May 28, 2026
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 star review!
Reply from Starlight Packaging
Hello Mark,
Thank you for the 5 stars! We are happy to hear your order arrived promptly
Reply from Starlight Packaging
Hello Pete,
Thank you for the 4 stars!
Reply from Starlight Packaging
Hello Shellina,
Thank you for the 5 stars!
Website was easy to use and very simple…
Website was easy to use and very simple to order. Received delivery incredibly quickly!
April 17, 2026
Reply from Starlight Packaging
Hello Clare,
Thank you for the 5 stars!
Great service
April 24, 2026
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
The right package you need specifically…
The right package you need specifically for small business,
Fast delivery and good customer service
March 27, 2026
Unprompted review
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
Came in time
March 29, 2026
Reply from Starlight Packaging
Hello Susan,
Thank you very much for the 5 stars!
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars :)
Good and economical
Good, economical food containers that can go straight into oven. Website a little difficult to navigate!
Delivery charges reasonable and delivered in a reasonable timeframe.
March 27, 2026
Reply from Starlight Packaging
Hello,
Thank you for the 4 stars and your honest review. We will be looking in to the website with our team to see what how we can improve.
Reply from Starlight Packaging
Hello Sharon,
Thank you very much for the 5 stars and for being a returning customer! :)
Reply from Starlight Packaging
Hello Natalie,
Thank you for the 5 stars!
fast delivery & prompt service
March 30, 2026
Reply from Starlight Packaging
Hello Keith,
Thank you very much for the 5 stars!
Great item, service and company
Great item , delivery fast and all in all a great service and company
March 27, 2026
Reply from Starlight Packaging
Hello Robert,
Thank you very much for the 5 stars! :)
100% failed to fulfill order correctly - Exorbitant shipping costs.
I have ordered from these guys twice and both times they got the order wrong. 1st order, the gloves were XL instead of L. I ended up just reordering because of the the shipping costs to return them would be a nightmare. 2nd order arrives, yep ! M sizes this time! What is so hard about accurately reading the order then despatching a product I can actually use? The shipping costs are exorbitant. £24 to send it to NI!! Absolute joke.
*** I have just seen the response from Starlight. ***
Dear Starlight, I have been a paraplegic for the last 19 years. I was in my 30s when I was injured. My hand size has not changed in all that time so why would I order a different size to ALL the other times this time? As expected, a BS response from a company with lots of reviews. Have a read of the 1 and 2 star reviews and see if you can see the pattern. I stand by my comments. Starlight/DLAN who ever they’re trying to be are not reliable and very difficult to deal with. Avoid !!!
February 25, 2026
Unprompted review
Reply from Starlight Packaging
Hello Steve,
We are sad to see the low stars and to hear about the issues with your order. We have looked in to this and on your most recent order placed 5th March - 126102 - you have infact ordered 4 boxes size Medium gloves. I cannot see any other orders from you, if you are able to provide us with your older order number, we can look in to this one for you too.
Excellent product, kept food frozen longer than expected.
Excellent product. Did the job even better than expected. Arrived when expected.
February 25, 2026
Reply from Starlight Packaging
Hello Hazel,
Thank you very much for the 5 stars! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.