Stebbings Reviews 

408
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(408)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just purchased a astra from stabbings…

Just purchased a astra from stabbings kings lynn from Tom Boyns. Tom was super helpful and work with us really well. Service was incredible and very efficient, plus the car is loevly and clean. Thank you 😊

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! I was put at ease by the salesman Tom Boyns
The deal offered was very close to what I had in mind so was a very easy process.
No high pressure tactics just how I like it.
Car was ready for collection in 2 days and looked great!
Would definitely buy from Stebbings again and highly recommend.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Jake at Stebbings

I had a great experience with Jake at Stebbings. He was professional, friendly, and never once made me feel pressured into making a decision. Instead, he gave me the time and space I needed to make sure the car I chose was the right one for me.

It had been a long time since I last bought a car from a dealership, so I was naturally a little cautious. However, Jake’s approach, knowledge, and professionalism quickly put me at ease. He answered my questions honestly and made the whole process straightforward and stress-free.

Thanks to Jake, Stebbings lived up to the reputation that so many reviewers on Trustpilot speak highly of. I came away feeling that it is a safe, reliable, and trustworthy place to buy a car. I would happily recommend both Jake and Stebbings to anyone looking for a positive car-buying experience..

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the minute we walked into the show room, we were really impressed with the professionalism, friendliness and atmosphere of the place.

We had booked to look at a particular car and were taken car of by Charlie, who showed us around the car, arranged the test drive and talked us through all the paperwork. It was a very smooth procedure. Charlie also kept us up to date on delivery times of the vehicle, which we had opted to have delivered to our home.

Can’t recommend Stebbings and Charlie highly enough - excellent service from start to finish.

Would also like to Thank the gentleman who delivered the car, he was lovely and brought the car down to us, much earlier than I expected - sorry didn’t get your name.

10 out of 10 to Stebbings, Charlie and the lovely delivery man.

🌟🌟🌟🌟🌟

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely car sales garage

A lovely car sales garage. Great selection of cars to offer at great prices! Our salesperson was Thomas Boyns who was a lovely approachable salesman who walked me through the whole process and kept in touch with me throughout after sales! Recommended to family and friends as it’s a great place to go!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at Stebbings

Stebbings have a great showroom, variety of cars and fantastic customer service. I dealt with Tom Boyns when I purchased my new car and he was amazing throughout. Tom answered all the questions I had and provided excellent customer service from our initial contact right up to after sales care. He was very helpful and great to deal with. The car was ready for me to collect within a week after the agreement of the sale. The car was spotless when I collected it and handover was very straightforward. Highly recommend Stebbings when buying a new vehicle and Tom!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

The first time I called stebbings I…

The first time I called stebbings I spoke to Thomas Boyns and discussed a car they had for sale, Thomas was super helpful answering all queries I had. Following on from this I went and visited stebbings to view the car and Thomas went above and beyond to help, following this they had the car ready to go within a week of my first call. Brilliant service from all at stebbings

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Stress Free Experience

I had the pleasure of dealing with Tom Boyns, who helped me through the process of buying my car at Stebbings. Tom was helpful,polite, knowledgeable and friendly. The whole process was made very easy and enjoyable.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd car from Stebbings

This is my 3rd car from Stebbings. On this occasion I dealt with Andy from start to finish. Andy was knowledgeable, honest and gave me genuine advice on which car to buy. Even on collection he highlighted a few issues and arranged to sort them

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Professional advise

Professional advise, patience to listen to, and address all customers questions through the car selection process. Assistance rendered made it easy for us to make an informed decision on the choice of vehicle to buy. We appreciate your valued and professional service. We are enjoying the new car and so far so good with no complaints.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

As always my experience with Stebbings…

As always my experience with Stebbings was friendly fun and professional ensuring all my needs were met ! Tom went above and beyond to help and definitely a credit to the company highly recommend a visit will never use any other store

June 4, 2026
Unprompted review
Rated 4 out of 5 stars

Stebbings were really helpful…

Stebbings were really helpful especially on the day of collection especially Andrew who made sure the car was mot'd and Charlie who worked after close to ensure the car was cleaned, thank you both!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service Tom , thank you

My partner found an all electric Mustang Mach e at Stebbings car supermarket , the mileage was great and the price excellent value for money , we dealt with Tom Boyns who was an excellent no pressure salesman , offering advice and information but unlike other dealers we visited no pressure sales.

The decision was ours and Toms confident approach was reassuring and we left confident we had made the right decision.

Tom then dealt with the handover and Maria was cinfidemt in her choice of vehicle, Tim is clearly an experienced member of staff and it was a pleasure doing business with Stebbings and Tom

Very happy with the service and vehicle thank you all

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Looking for a new car

Went to look around stebbings for a new car and found one I liked on line.
Mr Tom Byons was working and went to speak to Tom. A very polite smart gentleman and answered professionaly the answers to my questions. As I had a very bad experience with another car company. Tom assured me that I would be looked after by himself from start to finish which was fantastic and reassuring Couldn't of asked for a better person to do so and is such a asset to the team. Thank you Tom for everything I highly recommend asking for Tom to deal with all your enquiries, sales and services. Thank you Mrs K Crumplin

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-Free Experience at Stebbings

Thank you Tom, for helping us with the recent purchase of our Vauxhall Grandland. You and Jake made the whole transaction easy and hassle-free, answering all of our questions thoroughly throughout the process. We are over the moon with our new car. As returning customers, we would highly recommend Stebbings to anyone looking for excellent service.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Dale Hunt from Stebbings, what a star!

I bought a car from Stebbings Car Supermarket in March 2026.

I had a problem with the car about 3 days later, an engine management light came on my Dash. Stebbings provided me with a 3 month warranty with Autoprotect which I attempted to envoke using my mechanic, I had some complications with this, quite a bit of time was wasted hanging on the phone to Autoprotect, and my mechanic had some issues dealing with the warranty company. Anyhow, I contacted Stebbings and eventually got through to the right person namely Dale Hunt, who seemed to immediately get on top of this issue. Dale chased the warranty company, took over the claims process, so all I had to do was to get my car to the mechanic of my choice. I can't tell you how much that took the stress out of having something go wrong with a car you've just bought.
Things can go wrong when purchasing a new vehicle, and its generally not about what goes wrong, its about how it is dealt with and I'm pleased to say that Stebbings dealt with this very well, and I am grateful to Dale for taking the stress out of dealing with the issues mentioned above.
Too many companies are happy to forget about after sales.
Big mistake!
If you want to remain in business with reputation intact and repeat customers, then it's all about the Aftersales service.
Stebbings Car Centre/Supermarket will have my repeat business, all because of their aftersales service.

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Above and Beyond

My husband and I were treated with the utmost respect and kindness throughout the whole process. All the online procedures were performed for us, which speeded things immensely. Charlie was charming and very helpful, going beyond what would normally be expected, taking us to the Post Office to legalise our paperwork which, as we’d travelled some distance, we would have been unable to accomplish in time.

May 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look