Stebbings Reviews 

408
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, making the car buying process smooth and stress-free. Many people highlight the excellent customer service, noting that interactions felt personal and they never felt pressured. The overall user experience is frequently described as easy and efficient, with consumers appreciating the clear explanations and support provided throughout their purchase. However, some customers noted issues with vehicle condition upon collection, like unexpected marks, low battery charge, or initial faults. A few others experienced lacking follow-up communication and problem resolution, mentioning paperwork delays or difficulties getting effective post-sale assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

User experience

People report positive experiences with user experience, describing the process as effortless, smooth, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(408)

199 reviews in the last 12 months

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Rated 4 out of 5 stars

Tom was very accommodating his…

Tom was very accommodating his customer service was great . A little dissatisfied that i got home and performed an update to my Tesla to find the cabin filters hadnt been replaced since 2024 and also did some research on the electric boot strut as it looked strange on opening and closing looks like that will need replacing . They are the only negatives .

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Corsa Purchase

Purchased lovely little Corsa.Car was in excellent condition.Easy accessible staff were very helpful. Particular call-out to Tom Boyns who made the whole purchase process extremely easy…including going through all the car functions in a very understanding manner.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Absolutely great experience! The customer service was incredible, Tom Boyns went into great detail, made the transfer as smooth as possible and really made sure I was happy throughout every step of the way. Can't recommend him and the stebbings team enough!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a Volvo XC40 through…

Recently bought a Volvo XC40 through Stebbings, car was in excellent condition and as advertised.

Tom Boyns was extremely helpful and informative throughout the whole process. Transaction/accounts guys also well on top of things sorting the payments & finance.

Would recommend to anyone looking at buying a used car

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Andrew Ntege was a great support in…

Andrew Ntege was a great support in buying our new car, really managed the sale well and kept us informed throughout the process, all with a smile and a good sense of humour. Thanks for making the experience great for us!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Easy Process

Easy Process no messing about , would definitely recommend using Stebbings and would definitely use again ,

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough. Charlie who dealt with us was friendly and efficient. It really was a great experience. Effortless I would definitely use them again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I have purchased vehicles from Stebbings on several occasions previously, Tom Boyns was brilliant from start to finish making the whole experience very easy and welcoming.

Very professional company, and do you know you can also get your MOT and service done at Stebbings.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Overall very happy with the service…

Overall very happy with the service received by the staff at Stebbings especially Tom Boyns who was very helpful and professional throughout the whole experience.

Highly recommend to anyone looking to purchase a new car!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Citroen Belingo purchase is March 2026

Bought a Citroen Belingo in March this year & traded in our Car. Many thanks to Tom Boyns who dealt with our purchase. Tom made the whole process easy for us , no hard sell with the extra products available, we bought the extra warranty which was good value & happy to have. I had a few requests with the purchase of the Berlingo & Tom made sure everything was done according to our needs. My wife & were very happy with our purchase particularly as we felt that every detail was accounted for. Tom was very friendly & helped us feel as ease through the whole purchase. I thoroughly recommend Stebbings to anyone thinking of purchasing a vehicle.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We bought a car from them on 19th of December last year (did wait three months to make sure nothing will surprise us).
Tom and his colleague (apologies but don't remember his name) were extremely friendly and helpful and service provided was outstanding. They took our old car in as a part exchange which is always the best option for us, we did do ceramic coating following their advice.
Car was given clean and in perfect condition.
Will visit them again in next few years to exchange our other car.
Thanks a lot guys 👍

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy with the service from Jake D and also Tom B. great buying process hassle free and would recommend to anyone looking for there next vehicle.

March 20, 2026
Unprompted review

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