Stebbings Reviews 

408
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, making the car buying process smooth and stress-free. Many people highlight the excellent customer service, noting that interactions felt personal and they never felt pressured. The overall user experience is frequently described as easy and efficient, with consumers appreciating the clear explanations and support provided throughout their purchase. However, some customers noted issues with vehicle condition upon collection, like unexpected marks, low battery charge, or initial faults. A few others experienced lacking follow-up communication and problem resolution, mentioning paperwork delays or difficulties getting effective post-sale assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

User experience

People report positive experiences with user experience, describing the process as effortless, smooth, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(408)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We dealt with Tom

We dealt with Tom, who was very helpful and professional. Ensured the experience was enjoyable & efficient. Would highly recommend.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

We went looking at a couple of options…

We went looking at a couple of options for cars and discussed with Tomas Boyns. He provided us with Great knowledge and insight into the different options and how they would fit with our daily lives, Provided a test drive on the day and We now have our new car. This is my third time buying a car from Stebbings and they have always been very Professional and Helpful.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Tom was extremely helpful from the…

Tom was extremely helpful from the start when purchasing my van. I took it for a test drive on the day, did not feel under any pressure to purchase. I went back 2 days later and paid a deposit. Swift , professional and straightforward purchase. I’m delighted with my van !Thank you Tom!

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Scummy Traders

Don't give them a penny to hold a car, despite what their website says you'll never see it back.

I asked point blank to the salesman if I could use my card to pay online, he said that they would send a link to do so. Intentionally failed to mention that it wouldn't accept credit cards.

As soon as I found out, I told them to cancel the deal, and found another vehicle elsewhere.

3 days later, they came back to say that they would now accept cards, I told them that we weren't interested anymore, and they said they'd pass it on to finance to arrange.

It wasn't till a whole week after that they decided to tell me that they'd not be refunding. At that point it was far too late.

No doubt that they don't take credit cards because they're scummy traders that would be plagued by chargebacks.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Having used Stebbings many years ago to buy a car, it was an easy choice to return. All the staff were friendly and helpful, firstly Tom who was happy after we had test driven a BMW, to go through details including given us figures to think about. Then on returning a few days later Charlie went through the final paperwork with my wife, Charlie was then on hand to complete the changeover. Quite happy to recommend them all.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Stebbings

Great experience with Stebbings. Over the last 13 years we have had 5 cars from them. Got my latest one tonight. I dealt with Tom who was brilliant throughout, very knowledgeable and explained every part of the process. The car was immaculate on pick up this evening,I couldn't be more happier. Thank you Tom for all your help and professionalism

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

5 star

5 star. Tom made the whole process very straightforward and stress free. I’m very happy with my new car.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Tom boyns

Fantastic service from Tom boyns, seen the vehicle today and taking it home today. Great price on my part ex. And the finance very simple, will be back for my next new vehicle. Thanks again tom and the team.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, professional service

Smooth, professional experience throughout the whole process. Tom Boyns was an absolute pleasure to deal with. Quick replies on emails and extremely quick process on collection. In and out in 10 minutes.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull

Very helpful , friendly, and sales person Chris was very kind highly recommend for buy your next car from them. From your dream car to one that's more suitable .(Lotus to a Astra).we live about 30 miles away and if we walk around the local supermarket we can see lots of cars with the Stebbings cars sticker on them .

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Jake the salesman was amazing

Jake the salesman was amazing. My daughter bought a car there a few weeks ago and I was very impressed by him then. When I bought mine he was very genuine and honest and tries his best to help in any way. Wonderful service would highly recommend buying a car from him.

February 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look