Stebbings Reviews 

408
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(408)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow what a lovely car

Wow what a lovely car..the car is just three years old and has only 11000 miles on the odometer…everything is just like new, when you look under the bonnet it’s immaculate.
My salesperson was Neamh and she was very good, she had got everything ready for me on collection day.
I will definitely be recommending Neamh and Stebbings as the place to buy a really good car.
Thanks David.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was very polite and helpful

Charlie was very polite and helpful, I’m not a car person and he was more than happy to show me around the car after purchase to demonstrate how to function all the features. He provided a clear explanation on add on services they provide and have a clear idea if it was suitable for my needs.
He went through a vulnerability questionnaire even though I would not class myself as vulnerable to ensure I was happy and I felt safe marking the purchase. Thanks Charlie

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Chris Martyn was lovely when I was…

Chris Martyn was lovely when I was buying my beautiful car. He was kind and patient and really helpful with all my queries. He helped me with test drive and even made me cups of tea! Lovely guy and excellent company. Thanks so much Chris!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have been thinking about an upgrade…

I have been thinking about an upgrade for a while and wanted to have a look at my options. I went to Stebbings not knowing much about cars however Tom assisted me through the whole process. If I had concerning questions, Tom would know straight away with confidence. A really friendly experience and would recommend the dealership to my friends.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

It's a six hour round trip from home to Stebbings, so I had a numbers of questions, before we made the journey. We dealt with Jake one of the Sales Execs, from the outset, Jake was very professional, he answered all our questions and followed up in writting, he gave us the confidence to travel to see the car. From arrival to buying the car and driving it away, Jake was great, again very professional, not pushy at all, explained everything and went out of his way to make sure we had a great experience, he was a pleasure to deal with. We bought the Audi A5 which was in great condition, as are all the cars we saw on the day. I would definitely recommend Stebbings and would certainly buy from them again.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I got my first car on finance from here…

I got my first car on finance from here and my experience was really good. Tom was really good and helped me understand everything and as a younger female driver I didn’t feel like I was being mugged off at all during the process.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had a great experience with Stebbings Car Superstore. Chris was friendly, professional, and incredibly helpful throughout the entire car-buying process. He went above and beyond to answer all my questions and continued to offer support even after the sale, which really stood out. The whole experience was smooth and stress-free. I would highly recommend Stebbings Car Superstore, and especially Chris, to anyone looking to buy a car.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Chris Martyn was absolutely brilliant

Chris Martyn was absolutely brilliant. Took time to explain all information and answer questions

We didn't feel rushed or pressured, we will absolutely come back to Stebbings and Chris in future, highly recommend!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company. Their sales and after-sales are superb!

I'm not local, in fact I live over 150 miles away but knew which car I wanted, and saw these guys had the exact model and colour I was looking for. After speaking to Tom Boyns over the phone we negotiated a part ex figure for my car, and a day for me to come in, view the car, test drive etc. Tom also ensured the car could be prepped and ready to go provided all was ok on the day. I made the 3.5 hour drive, was met my Tom and shown the car I was after. He left me to check it all over while I he viewed my part-ex. Tom was brilliant, very patient, no pushy sales tactics, just professional and made the whole experience effortless. After the car was prepped I left mine with them and drove the new one home.

Stebbings were great in dealing with issues afterwards too. Miguel and Jacquie in the service team were superb in handling some issues with the car afterwards. Not only did they cover the costs of fixing one of the issues by my local garage, they also arranged to collect the car on a flat bed, bring it back to their workshop, fixed everything else and delivered it back to me.

It's one thing to have superb sales team, but it's how you're treated after you've gone that's just as important and Stebbings have you covered.

I would definitely recommend this company to anyone looking at buying a car.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great service from Charlie initially and then from from Jake. Both really helpful, knowledgeable, clear communications and explanations. Smooth handover of part ex and new vehicle. I would definitely go to Stebbings in the future to look for a car based on this experience.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Stebbings The Professionals!

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle and a new finance agreement to meet my requirements. Total professional with his advice and time taken to make sure I was happy before going forward in the purchase of my new car. Very pleased, keep up the great work all. Well recommended for the complete package in changing your vehicle.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely smashing experience

Absolutely smashing experience! I bought my car with Tom Boyns and I honestly cannot complain about a single thing. The whole process was quick and easy yet still managed to be detailed. This is the first time ive ever bought a car and wouldn't go anywhere else. My highest praises to Tom!! Hes a little superstar

January 23, 2026
Unprompted review

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