Stellantis &You UK - Abarth Bristol Cribbs Reviews 

I wrote a review about my service on 1st June.36000 mile on a Alfa Giulia WG73FFE. I gave 1 star.Surprise I went back over 4 months and it has been deleted as was another 1 star.

I have a van lease with stellantis. I had family illness and missed a payment. I emailed them and they ignored it. I did arrange an agreed payment holiday.
How ever stellantis still put a missed payment on my credit file and its been quite damaging. I woukd avoid getting involved with these. Very poor.

Nick English at Bristol Cribbs Causeway was very helpful and pleasant, he made sure that we were comfortable with our purchase.

Why is there a Fiat 500C on sale in Cribbs, Bristol with a manufacturer's recall on it. Thankfully I checked Dvla for history first. REG NO WP72EWG.

After booking in my truck for a recall issue to be dealt with (and waiting over 3 weeks) I drove for an hour and a half to get it resolved . The person on reception, nor her manager, could find out what the recall entailed. Despite having my contact details they waited for me to arrive for my appointment to be told they couldn’t do anything. The best they could do was suggest I looked on some web site somewhere.
The irony of this is the truck has a badge on the back proclaiming ‘professional’ ! This obviously is not a reference the after care service.
The lesson learned here is, if you are daft enough to buy a Fiat do not take it to these jokers.!

Absolute joke, i have only had experience twice with this dealer and to be honest i would not recommend this dealer to anyone, booked my car in for a timing belt and service at this dealer, the first issue was the timing told it would only take 3 hours, so i thought i would go for a wander around the local shops, and pop back after 3 hours i dropped the car off at 8am, went back about 4 hours later, to be told it wont be ready until 5pm ?.

Long story short i went back at 5pm to pick up the car, all looked good, the following day we took the car to Paris, when we got home and found i had a water leak coming from the water pump which they had just fitted, waited until the next day and rang to tell them about the leak and was told they might be able to look at the car in a week or so 😡 as they did not believe the leak was from the water pump which they had fitted,
i went to the trouble of taking the covers off the engine and photographed the leak coming from the water pump, i complained with a bit more force and they agreed to look at my car and said again it would not take long to have a look about an hour, so took the car in again at 8am got the car back at 5 pm again, fumming is not the word.
Got the car home and guess what the water pump is leaking again, at this point i gave up and took the car to a different garage, who fitted the water pump properly, and i have not had an issue since.
Avoid at all cost absolute joke, the hole time you are made to feel it was all your fault can’t get anyone on the phone no one wants to help at all

Yet another diabolical experience with Stellantis Bristol cribbs. After a terrible prior experience and many wasted trips, the manager at the garage Sue, called to say they would arrange a courtesy car and do the exchange at my house rather than me having to drive in. But of course on the day no one shows. It took 11 calls before someone answered the phone, they rescheduled, no one shows up that day either, no one answers the phone. Martin Cox who said the car would be picked up at 8:30- 9 doesn’t respond to text messages. I Have no idea what going on other than they are a terrible garage to deal with. If wasn’t for a recall to do with a faulty battery where I’m forced to use Stellantis would never have gone there in the first place. My advice it to avoid buying a Peugeot, so you don’t have to deal with Stellantis

Extremely difficult to get hold of on the phone, I have tried calling 5 times and and so it’s very frustrating. Need to speak to them about my van as the ad blue light light won’t turn off since I took it in for a recall.

There is no way to contact this company, either by email, the online form, or the telephone number.
Customers can call endlessly to no avail and there is no way to leave a message.
The 'chat' function also does not work.
the date below is only today's date but pon many others they have not been contactable.
The ONLY time they DID call was to try to buy my car when I ticked a box wondering what its value was. This is all they care about, and that was months ago.
I have called (many hours wasted) and emailed before but NOBODY cares enough to get back in contact.
It is important to know that if you buy a new or used Fiat, after taking your money , you WILL BE ignored

I put a deposit on a vehicle for a test drive Friday afternnoon for Saturday morning . 10 minutes before,I received a call to say the vehicle had been sold.No one had shown interest and I was going to buy that day with CASH........

This review refers to their Bristol branch as I know they have several.

We found a really well priced Corsa for our son after someone had driven into him and written previous car off. We paid the £99 reservation fee. I then received a WhatsApp from Alvar who sent an image of him and the car saying I hope you like it, when would you like to come see it.

I loved the fact that Alvar made contact with us in this way. His relationship building with customers is fantastic. He made both me and Joshua a coffee and helped me out charging my car as we’d got close to running out of charge for the return.

All through the week Alvar gave me updates. The car has been really well prepared, new tyres and thoroughly clean.

On collection Alvar had been waiting for us. He realised Joshua was young and a hundred Miles from home and went out of his way to top up the fuel so Joshua didn’t have to worry about this. Car came with 6 months warranty and breakdown cover, service and mot. Alvar did not pressurise us into any additional commitments.

I’ve bought 12-13 cars in my time, by far the best and most trustworthy man I’ve bought from. Alvar is a really lovely guy and I’d recommend him to anyone buying.

Thanks so much,

Paul and Joshua

After several months of trying to get the brakes in our Alpha fixed under warranty we finally got a text saying the parts were ordered and we booked in for the works. Arrived on the appointed time and the team had no paperwork on file and still a debate over who was paying for the works.

Appreciate that getting things done under warranty can be complex but this has taken 3 months. Communication from stellantis has been patchy, inconsistent and unclear.

Just to follow up after receiving stallantis' response, to be clear the problem with the brakes is still not fixed.

Great service from Sue and the team at Alfa / Stellantis Cribbs Causeway Bristol. Kept up-to date throughout service. And given space to work while while waiting. Super helpful.

Our car was picked up at the allocated time, and returned a few hours later. We gave a call to Sue, just to see how long roughly it would take, as we had forgotten it was our grandsons birthday. She sorted out this request and the car was returned within half an hour. Great pick up service and customer relations. A very good service. Thank you.

From the moment I called this dealership, they have been nothing but friendly and helpful. The process was fast and very straightforward, I was kept updated on the arrival of my vehicle! I cannot rate them enough and would highly recommend them to anyone looking for a car

Disgraceful branch of Stellantis, Bristol Never answer phones or respond to emails both from customers and Central HR, Martin Cox Nick Pearson, admitted liability damaging our car at 1st service and every since have had issues with SAT/Nav and yet unable to contact via the branch since Dec 24. Even tried head principle for the branch KY Hunter. Would steer clear of this dealer at all costs. I would not give 1 star if possible

I bought my Peugeot through Stellantis and never had a problem until now. I had the last service done on the car in September 24 and mentioned that I thought the car was using too much oil. I organised an oil consumption test with them - which confirmed it was using too much oil and agreed to Peugeot conducting an analysis of it's oil consumption at a cost of £150. After a two month wait for results, I called Stellantis to follow-up. They asked for my full service history (all completed at Stellantis) which I emailed. I didn't hear anything from them to I called again. They denied receiving the email and asked for me to send it again, which I did whilst I was on the phone. They confirmed they received and would get back to me. I didn't hear anything, and so I sent a follow-up email, and then another... I left phone messages for them to call me back. I forwarded my previous emails with my service history to the service manager and got no response. I phoned and spoke to reception 10 days ago (21st March 25) and they said they had marked it is urgent and someone would get back to me. No one has. All I want to know is what the results are and what the plan would be to fix the high oil consumption.

Had to renew my Motability vehicle and from start to finish I felt like a valuable customer. No hard sell, easy to schedule a test drive on the day and Ribert, the Motability specialist, ran through the whole process really clearly and friendly. He was great at communicating updates after I placed my order and scheduled my first electric vehicle to be collected after my charger was installed giving me peace of mind. He's also very funny and friendly.

Picked up my new 2008 on weds,as per usual everything ran like clockwork, Rob was his usual best very informative and nothing too much trouble,sorted every little detail ,I did virtually nothing,can't speak highly enough of him and company

The welcome is was cheerful and bright all paperwork was completed in a cheerful way