Stellantis &You UK - Abarth Bristol Cribbs Reviews 

Great customer service from initial walk in, to driving away... Rob and Grace were very friendly and informative

Great customer service and fast delivery for your new car sales team are so polite and helpful and great for mobility customers to.
Thank you nick English

Robert Chattwood Was so helpful, couldn’t do enough for me. Explained how the process works.
Already recommended him to my friend who has also ordered her mobility car from him.
10* from me
Kerry Bayliss

Rob was absolutely fantastic, helping us with selecting a car for all our needs and giving great advice.

even though on the day we were collecting he was on a well earned day off he still arrange for a stress free hand over, followed by a courtesy call the next day in case we had any further questions.

a pleasure.

Robert is always helpful and never let us down that's why we stayed loyal to peugeot for years now because of him

Sales person Rob, very helpful not pushy. left to look around any questions answered by Rob helped to decide which car we wanted.

Robert was very helpful from start to finish. He kept me informed all the way from choosing a car to picking it up. Was very knowledgable. He answered any questions and concerns and gave me an excellent after care package.
Would highly recommend

My DS7
Thanks you for you reply but you haven't come up with a solution. It would be good it you offered a time that I could bring my car in and not be expected to sit for 6 hours while you plug it in to see what the fault is.

I've bought a 2yr old ds7. Lovely car but I have a warning about an electric traction fault. I'm told only ds dealership can run a diagnostic report. The nearest ds dealership if 85 miles away. So I booked an appointment explaining that I'm travelling a distance and asked for a time. They gave me 11.00. Perfect I thought but when I got to the garage they said the car would be ready at 17.00. When I explained I'd travelled miles and did they expect me to sit and wait I was told there was nothing they could do. As there are not many ds dealerships in the UK they have the market but are really unhelpful. I feel I wish I hadnt bought the car even though the car is great but its going to be a problem which nobody needs. Very unhappy. DS you need to be a lot more customer orientated.

Very Poor Customer Service and Follow-Up.
I decided to use Stellantis for the first time to book my car in for a Service, as considering trading car in for a new electric vehicle. Struggled to get an accurate quote and book my car in for follow-up work. It was Serviced in mid Nov and still not got an accurate quote or been able to get booked back in. It is now 7 Dec.
I had a reply from The General Sales Manager, Reuben Marechel, apologising for the poor customer service and to get in contact with him directly. He did not provide contact details though.
I rang through to the dealership and left a message to call back. I also sent an email directly to him with all the details. I got no reply from him.
I did get a very brief email reply a couple of days later from someone saying they could book my car in next week, but it did not provide the quote and was missing the replacement tyres I had asked for. I replied thanking them for the reply but asking for a full quote for the complete work so we could book in. No reply!
It has now been three weeks, with two on-line Customer Contact Forms filled in, several calls, promising call backs and still not got a quote or been able to book in!
The Stellantis website states ‘a history of over 100 years that has been focused on providing excellent customer service’. Of all the years buying new cars and getting cars serviced regularly this has been the worst experience we have had.
Very poor customer service
In the three weeks since I had the car serviced and waiting to get rebooked in, I have been able to quickly and easily get full and reasonable quotes from other reputable garages to get the work done instead. Will not buy a new car from Stellantis and will be writing to the Head Office too, to complain

We went to Stellantis Cribbs Causeway Bristol with a complex Motability issue which needed a quick response. Robert instantly understood and gave us great service. He made the whole process so easy and even came in on a day he wasn’t due to work to make sure that the handover was completed perfectly.
His colleagues are also great, the showroom is amazing and there is an excellent choice of cars.

I was having a problem with the navigation system on my Peugeot 2008. Took it to the new cribbs causeway garage. Very happy with the service I received nothing to much trouble .I think the sales persons name was martin ? Thankyou

I had spent over a week trying to get through to service 4 or 5 times a day, you get put on hold then hangs up after 5 minutes. So, I tried new car sales got straight though. I spoke to Luke who told me he would get someone to call me this did not happen. I kept trying until I finally got though to someone in service, who did not have a clue regarding what services you do I asked to book my 595 Abarth in for an auto transmission service after two attempts he came back to say this Abarth dealer was unable to carry out this work. Apart from the absolute nightmare to even get to speak to someone I was told that an Abarth dealer is unable or unwilling to carry out an auto transmission service on the vehicles it sells and is the service dealer for.
UPDATE.
Had a reply as per below I sent an email to Reuben Marechal with my details for him to contact me, on the 30/10/24 it's now 09/11/24 so far not even a response to say he is looking into this, his response is just lip service for the benefit of Trustpilot and people that read the posts. This tells you all you need to know about this company's customer service or lack of. As a member of the Abarth owners club this is a poor show for this company.

From the start the salesman (Robert Chattwood) was really good, not pushy very good at his job to find out what sort of car I really needed.He suggested I test drove two different cars and arranged this to do both on the same day.I ended up with a car which was the exact colour and design I wanted at a good price. Thanks

My car is still under warranty, and it started displaying an engine warning due to low oil pressure. I called the Stellantis & You customer service line on September 20th and was informed that the car must be taken to the garage for a diagnostic. The earliest available appointment at Stellantis & You Bristol was November 1st, and despite checking regularly for cancellations, none have been available.

I find it frustrating to pay extra for a car with a warranty when I can't get an appointment for over five weeks. I rely on my car to get to work, so this long lead time is unacceptable and disappointing. I am now considering taking my car to my local Peugeot dealership to get the job done at my own expense.

I have had previous issues with wait times at Stellantis & You, such as it taking over two months to get a mirror controller replaced. I doubt I will purchase a car from Stellantis & You again.

Had a great experience with this car company. Visited the Bristol branch and meet a lovely salesman called Robert Chattwood. He pulled out all the stops for me, made sure the deal was done quickly, valeted and the little issues were fixed straight away. The cari is drives like a dream. Have totally recommend this company to family and friends

Excellent service the moment we stepped into the showroom. The service is relaxed & friendly without being pushy

Robert chattwood was absolutely fantastic from start to finish, the whole experience was made so easy and simple, he made me feel comfortable the whole time and just made everything so so easy and relaxed. The car is fantastic and is perfect for my needs. Can’t rate Robert enough! If I could give 100 stars I would. :)

Ok not so good this time. A very unexpected, big sting in the tail of the finance plan. Watch out for the last repayment.

Individual customer service was excellent . Very friendly
with all my concerns dealt with in a professional way
I got the car I wanted at the price I wanted no hassle Thank you Rob.

Robert made us very welcome on our arrival..
Explained in great detail everything we needed to know about our new Peugeot 3008..