I wrote a review about my service on 1st June.36000 mile on a Alfa Giulia WG73FFE. I gave 1 star.Surprise I went back over 4 months and it has been deleted as was another 1 star.
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See what reviewers are saying
We went to Stellantis Cribbs Causeway Bristol with a complex Motability issue which needed a quick response. Robert instantly understood and gave us great service. He made the whole process so easy a... See more
Company replied
Rob was absolutely fantastic, helping us with selecting a car for all our needs and giving great advice. even though on the day we were collecting he was on a well earned day off he still arrang... See more
Company replied
Our car was picked up at the allocated time, and returned a few hours later. We gave a call to Sue, just to see how long roughly it would take, as we had forgotten it was our grandsons birthday. She s... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Lysander Road, BS10 7TS, Bristol, England, United Kingdom
- 0174626622
2.7
Poor
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Excellent throughout
Having done some research into the best small all-electric car and finding that Peugeot was the best, we called in at Stellantis to have a look at one. The reception we received was warm and friendly. We were able to look at the car and Ollie, one of the sales advisers arranged a test drive on the spot. We found the car to be exactly what was needed. Robert Chatwood then took over, found us a suitable car and made all the arrangements. Not expecting to purchase that day, we had all our questions answered, a very impressive level of service and the journey from looking at a car to receiving it and now driving it has been excellent. We were offered all the after-care we needed so that we could learn all the features that are not obvious at first glance. Thank you Robert for all you have done.
July 10, 2024
Unprompted review
Reply from Stellantis &You UK - Abarth Bristol Cribbs
Hello Mr Uttley, thank you; we appreciate your feedback and 5 star review. It makes great reading to hear that 2 of our saled advisors were able to work together to give you the best possible experience with us.
We look forward to handing your new car over to you shortly.
Disappointing service
I booked an appointment to investigate a rattle with a driver side window. I informed them that as it wasn’t a big job I would be happy to wait.
I took the car in and was told that they would require the car for the whole day. Not very happy with this at all. Very poor!!
July 8, 2024
Unprompted review
Reply from Stellantis &You UK - Abarth Bristol Cribbs
Hi Paul,
Thank you for review. It does not make great reading to see that you were dissatisfied with our service.
I will investigate this to ensure it does not happen again.
Helpful and patient
All of the staff are really helpful and patient and you always get the impression that they will do all they can to help
June 25, 2024
Unprompted review
Reply from Stellantis &You UK - Abarth Bristol Cribbs
HI,
Thank you for leaving this 5 star review.
We always aim to give the best customer service we can.
We hope you have a great day!
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