Stellantis &You UK - Citroen Chingford Reviews 

What a waste of time and effort. So unreliable. The promised video didn't make an appearance until this afternoon (Sunday) after waiting since Friday but lots of telephone calls in anticipation of me buying a car from them almost to the point of being hassled. I really don't like dealing with pushy and unreliable sales people so the upshot is, I won't be buying from Stellantis &You. I'll take my £30k and buy elsewhere.

We paid up front for a car last Tuesday- it was advertised as a plug-in hybrid. They delivered a mild hybrid and were apologetic that their advert was incorrect on autotrader. We had no communication from Oz the manager about our refund. With much struggle we got through to Marius who promised to escalate the refund and we would have the funds by latest yesterday. We waited two weeks for this car as it was an ex demonstrator and was with their sales manager and then accidentally given as a courtesy car, only to find out we were waiting for a car that wasn’t what we wanted. They’ve now had our £21,900.00 for over a week and we have spent half term with our kids house bound. Still no update on when we can expect our funds despite two emails to Marius yesterday. We are very angry and very worried and just want our money back. No interest or compensation for the hassle, we lost the car that we had on hold with cinch due to this delay etc. we just want what’s ours.

This review is for Stellantis Chingford. It started off so well but seems once you part with your money they don't want to know you.

I spent a lot of money on a used car and I am still waiting for the service book. They said you can access it online through the Peugeot app, so I tried and there is nothing recorded there. The windscreen was also chipped and because I bought the vehicle online this was never disclosed. The position of the chip is too low and now I have to pay for a new windscreen.

Emailed and called again and again and again. Nothing.

Disappointed to say the least. It would have been five stars but the aftercare for sales is abysmal.

Friendly staff, straight forward MOT

The staff were very helpful and professional. They aimed to sort out my repair as quickly as possible.

Great people friendly and helpful

We bought a Citreon E-3 from the Chingford showroom. Zac Nicolaou handled this from start to finish with not a single hitch. Zac was very clear, extremely personable, and always incredibly patient and open to our often infinite number of questions and queries. Most importantly Zac paid incredible attention to the small details of what we were after, and made sure that we got exactly the car make and set-up that we needed. He also made himself available to answer any question both during and after selling the vehicle to us, and essentially Zac was the reason why we bought the car from this showroom rather than the other car models and outlets we had also visited (as we were going to purchase a different car elsewhere and only popped into the Chingford showroom by chance). So overall, it was absolutely first-class service from Zac, a wonderful experience, and a great purchase. Well done. PS A tiny, tiny note to Citreon/the dealership: we did find the online evaluation survey that we were sent afterwards a bit confusing/hard to complete, so that might be worth taking a look at!

Just bought a new e-C3 via the Chingford branch of Stelantis &You. Great experience from start to finish. Michael was very helpful and able to source our vehicle quickly. Will be using them for servicing of the vehicle in future.

I bought my car from Stellantis Chingford a few weeks ago. The whole experience from start to finish was great. Everyone, particularly Amo friendly and so helpful, not pushy. Really wanted to find the best car for me, gave great advice and I now have the perfect car. Can't recommend the team highly enough.

Warm welcome ,pleasant service and great touch meeting the person who will be working on my vehicle .Vehicle was done on time and repair explain in detail that I can understand .The manger Elizabeth very kind heart ,caring and helpful.Elizabeth made you fell relax she is just a bunch of refreshment in an stressful environment.I would recommend this dealer to my friends and family.

Great company who kept me updated at all times.
Service manager Liz and head technician Peter, obviously at the top of their game, brilliant!

Recently purchased a Used car from Stellantis&You @ Chingford, we were made to feel welcome by staff and especially Walid Awadh who dealt with our transaction, he was very polite, friendly and professional and nothing was too much trouble, he answered all my questions about the car I was buying and showed me where everything was, Excellent service - WELL DONE ! I especially like the phone calls from them to ask if everything is okay? It is and thank you for your customer care.

The teamwork involved and dedication in fixing an awkward intermittent fault. It is much appreciated.

Did everything it should do

i was seen even though i was running late. The lady that booked me in was very reassuring and polite. The vehicle was ready early, which was great, i was briefed on how it went. My vehicle was washed, which was appreciated.

Michael was amazing in handling my motability application. Very efficient and friendly. Made the experience super easy.

Michael was so helpful and patient, extremely informative as well as approachable and hilarious, always open to have a laugh throughout the whole experience. Car dealerships have always been daunting but he's made it such a casual experience. 10/10 :)

I looked at a car i wanted to buy and placed a deposit
of £500.00 on the 24th September but there was a mix
up and the car was not available so i requested my £500. 00 Deposit to be returned . It is now the 11th of October and after speaking personally to the sales manager in the show room and then 2 further calls the deposit is still not be returned.

I bought a PHEV from Stellantis &You UK, but it has been nothing short of a nightmare. From the moment I purchased the car, I've been escalating the issue that the battery doesn't work as advertised – on a full charge, I'm only getting 25% of the declared mileage. Despite raising this concern repeatedly, I've been ignored and "ghosted." When I initially reported the issue, I was told that this was "normal" and, shockingly, even advised that the sales team themselves "would not buy this car."

I demanded a refund, but that request was completely disregarded. Yet, when my car was due for inspection, they had no issue contacting me to book it. Once it was booked, they suddenly informed me that I had to pay for the inspection, despite the car still being under warranty. After inspecting the car, they acknowledged that something was wrong but refused to fix it because it wasn’t “yet” a safety issue. If I want it repaired, they expect me to pay an additional £700!

To top it off, they had the audacity to ask if I wanted to extend my warranty, despite the fact that I’m already having to pay for things that should be covered and the car doesn’t even work as it should.

Do yourself a favor – stay far away from this company. I will never buy a car from Stellantis &You UK again.