Stellantis &You UK - Citroen Chingford Reviews 

Service department personnel are well organised, friendly and helpful. Work undertaken has always been efficient.

easy booking great service and kept me informed

The check in process was simple & all the work your car needs was explained on an easy way to understand. There was no upwelling or pressure to get something you didn't need.

1. I arrived at 8.35am for my 8.45am service appt. I wasn't seen until 9.30am.

2. For a motorbility provider, you are not disability-friendly. I told them I needed to take a seat. The only seat available was across the other side of the room and I was forgotten about.

3. I explained on several occasions that I need a phone call when my car is ready because of my disability. Instead, I got a text message which allowed me less than 30 mins to collect my car.

4. When I arrived for collection, again, I was made to wait over 40 mins. Another woman (arrived and waiting after me) was seen before me!

5. Customer service was terrible, was told to "smile" when I was upset with the service.

6. Lastly, two dirty rags were left in my vehicle.

Not happy.

After my previous review they didn't get in touch, although I left my number twice asking for Liz to call me. She didn't call me back.
After visiting another garage I have found the battery was causing my car to say the car had a handbrake fault. This wasn't picked up by the garage at the service or after I asked them to investigate the electrics/hand brake fault.

Waste of time useless. I have been giving price few days ago. On the day price has gone down significantly for no reason.The car was in showroom condition absolutely immaculate condition. They were keep saying that ev prices gone down . Okay then why dont you update your online valuation? Wasting of peoples time having day off going there and back absolutely Citroen Chingford is useless.

Elizabeth was very nice service provider she has helped me throughout the cause off my vehicle repair I can give her 10out of 10 such nice warm person to deal with excellent customer services can not say anything bad about her she was very very good in everything she explained loss for words for her services would recommended at the highest level never had anyone like her in a dealership where I’ve been in the last 40 years highly recommended

1) Service while you wait
2) All done to perfection.
3) Explained next major services

Akeel & Denise provided the highest level of customer service possible, and then exceeded that.

I did not have to worry about any of the usual paperwork that is a chore when you get a new car as Akeel and Denise took care of it all for me.

The car that I purchased is amazing ands Akeel ensured I got the best value for money and looked after every step of the process for me

This is the 3rd car I have bought form Akeel, and there is a reason I go back every time, he delivers the best car at the best price with the best service.

Update: 26 January.

Before I bought the car I asked Akeel three questions:
1. Would the car depreciate as much as my previous car (a 3008), which was £2-4k in deficit. - Akeel assured me that DS do not lose value like Peugeot
2. I did not really want a hybrid as all makes are losing value. - Akeel categorically told me that DS hybrid hold their value
3. I wanted to save m money so wanted a car that had lower or the same insurance and running costs. - Akeel assured me that the insurance and fuel and running costs would not be more and if were it would be minute

A month after getting the car the insurance is due for renewal so I looked into it, 4 insurance companies will not touch DS, the ones that will are a £50 per month increase.

So I contacted another dealer who kindly tried to help me, the car in just a month is in £7k deficit, the running costs are way above our previous one and we will more than likely have no alternative other than to SORN the car

I have asked Akeel to address my concerns by email and he refused to do so

We have categorically been mis-sold this car, please. if you have to deal with Akeel do not listen to all his alleged facts, check them first and do not let him do all sales on the phone, get out ion writing

Learn from our mistake

Sales agent Zach, was so pleasant and went all out to support and inform. Pleasant young man who I would go back to because of how supportive he has been. Have used this branch for a number of years and will keep using them.

A great team. Wonderful customer service from all staff. Very efficient, helpful and informative. I was thoroughly pleased.
My advisor: Elisavet Katsarou was awesome! 10/10.

The service was excellent great staff and I was catered for to a high standard

Excellent service and very good communication… Thank you

I BROUGT MY MY CAR TO STELLANTIS & YOU CITROEN CHINGFORD FOR THE MOT TEST. I AM VERY HAPPY BECAUSE I LIKE THE WAY THE JOB WAS CARRY OUT WITH A DUE CARE. MY CAR IS PERFOMING VERY GOOD AFTER REPLACING THE BATTERY.

Zac Nicolaou was very helpful .. really easy to talk through options and he was so polite.

thank you

I HAD SUCH A GOO EXPERIENCE IM AUTISTIC AND FELT VERY COMFORTABLE...MICHEAL CANTWELL WAS PATIENT AND VERY UNDERSTANDING OF MY NEEDS..ANSWERED ALL MY EMAILS QUICKLY..MADE EVERYTHING EASY TO UNDERSTAND..AND HAD NO ISSUES HAVING TO REPEAT HIMSELF..THANK YOU SOO MUCH ..WISH MORE SALES PEOPLE..PUT IN THE SAME TIME AND EFFORT..I WOULD DEFINITELY RECOMEND

Cambelt change.
Completed the work at a competitive fixed price on time.

Great customer interaction & care, especially from Liz