Stellantis &You UK - Citroen Chingford Reviews 

I want to highlight Citroen@Chingford provided me with an excellent service from start to finish. I was escorted from the closest station, as I did not have a car. I was offered coffee upon arrival and thereafter I was seen to by a wonderful salesperson. Zak was very helpful and thoroughly explained how their dealership handles cars on the motability scheme. I was able to test drive the car before making a decision. There after, I ordered the Citreon C3 Aircross Max and was very pleased with the choice I made. Moreover, the manager (Ovan) was extremely supportive after he heard I needed a car straight away, he reassured me that he will be able to get the car to me by October and that really put me at ease.

Booked in for a service, seemed fine but was told I need a wiper change and they could do then and there. Later on changed their mind and said I need to rebook in because the wipers needed to be ordered. I rebooked in for the change, drove all the way there for them to tell me they didn't actually have them in. I felt like because I was a woman the male customer service advisor tried to sweet talk me first and then deliver bad news when he realised and didn't think I'd be that annoyed. He then told me he'd personally call me when they were in to book in again. I'm still waiting for that phone called and it was a good 4 months ago!!

Quick and easy to check in. They sent a text when it was ready. And quick and easy to check out. No extra charges

I was happy with the service I got and the receptionist was very friendly and professional

Great service friendly staff teally helpful

Excellent customer service. Spoke to Michael Cantwell who was very professional, clear and concise.
Explained everything fully.
Was a pleasure to business with.

My experience at Citroën Chingford with sales exec Michael Cantwell was great.The process of getting my first car couldn’t have been any smoother. Great communication throughout. Thank you to the team!

This is not a complaint about one thing that went wrong.
A series of observations.
A misdiagnosis & an opertunity to over charge.
I never went for it.

I took my Daughters C1 for a diagnostic check.
I was advised correctly that the Lambda sensor was probably faulty.
Although the possibility of the ECU being corrupted could also be the cause.
The car was to be booked in at the earliest time available.
6 WEEKS!
I asked for a copy of the report & was given a copy of the diagnostic page.
I had incidentally advised the code errors for the lights displayed.

The cost £174.00.
This covered the diagnostic report vehicle check & clean. Free coffee, a nice lounge & a short wait to book my Daughters car in & Hand over the key.

Staff were promisingly astute, professional & efficient.
Stellantis help desk had arranged the booking & told me to arrive early to book my Daughters car in.
In fact I had an appointment which I had to wait in line for. Technically.
The Stellantis Help Desk should not have advised me to be early.
I was in no rush anyway.

Booked car in for 6 weeks time but also booked car into local garage who service mine & my partners cars. Not Citroen. A local garage, a good one. IPB Sewardstone Rd.
As my Daughter could not wait 6 weeks & was uncomfortable driving with 3 amber lights on

Long story short.
Lambda Sensor replaced following week at local garage. Lights off.

Came back on 3 weeks later.
Waited for appointment with Stellantis.
When booked in. I was told it is the ECU That is faulty.
Replacement £2300.00 including replacement of the Lambda Sensor.
I had asked for a dynamic test on the Rd to identify an intermittent fault.
I was advised the static bay check was sufficient to identify the fault.
Also that: the vehicle had had safety & equipment checks completed again. No faults other than the warning lights had been found. Wash & squeegee car.
I asked for a copy of the report. It specifically stated new ECU required.
Cost £174.00.

I said I would take it elsewhere.
As I didn't believe the diagnosis, based on previous readings, & my own experience with electronics.

Result. Took it to alternative garage.
Clover Autos in Northweald.
They correctly diagnosed an intermittent fault with the Lambda Sensor. A faulty pattern part.
I had given IPB the OEM part number.
But they said they never have problems with pattern parts.

Clover always fit OEM parts.

Same fault two sensors in the same place. SAME SYMTOM.

Citroen wrongly diagnosed the fault.
£500.00 instead of £2600.00 @ Clover Autos Northweald.
New Bosch Sensor.
Car runs lovely, always did. Now no lights.

I advised Citroen 3 weeks later.
They said sorry & to book the car in for simple Diagnostic check.
Agreed a price of £40.00.

The only reason I was doing this was to get a clean report on Stellantis records. For my Daughters service history.

Result:
Clean report. No faults.

Conclusion.
If your car is not faulty & requires servicing at main dealer prices.
Go there if you chose.

For diagnostic checks.
Go elsewhere.
The protocols are flawed & Technicians cannot identify faults correctly. Even when prompted.

Also noted:
The car parking is cramped, agents cannot find cars easily & the waiting system is by appointment. Drop ins wait in the queue. Which could be a while. Even contractors picking up & repairing cars have the same issues.

Wait your turn. There is in my experience. No short order pass or priority.

Note.
These comments are my experience.
You may have a different one.
More pleasing.

I have to add.
If.
I had waited 6 weeks. The correct Sensor would have been fitted & the fault cleared.
Probably.
The possible ECU corrupt statement maybe a standard caveat.
Just in case.

Either way.
It should not be used.
The second time a dynamic test. Which I specifically requested was not carried out.

Erroneous, Technician protocols, lack of vehicle data or smart marketing.
Who knows.

Due to this I cannot recommend Stellantis.

I am just copying same review I posted on Google...

I would like to express my dissatisfaction with the recent MOT and service experience at Citroën Chigwell.
Few days ago, I brought my vehicle, which has only 26,000 miles, is well-maintained, and has never been in an accident, for its MOT. To my astonishment, the car failed the MOT due to a slightly damaged windscreen wiper. Despite the minor nature of the damage, your garage did not have the replacement wipers in stock, and my car was not released. Instead, I was directed to purchase new wipers from another location, which were more expensive.
As a result, I had to leave my car at the garage overnight as the new wipers were ordered to arrive the next day. This inconvenience required me to take a cab back to work and another cab the following day to collect my car. Upon returning the next day, I discovered that my car was still not ready because your team had changed one tyre without informing me that the other should have been changed as well, resulting in an unbalanced car.
The customer service I received throughout this ordeal was appalling. I was offered no support or satisfactory explanations. When I requested to speak with the manager, a staff member with an inexpressive demeanor simply stated "I am sorry" without any introduction or further assistance. The excessive apologies were meaningless without actions to resolve my concerns.
Given this deeply unsatisfactory experience, I strongly advise against using the services of Citroën Chigwell. I hope my feedback will prompt you to take the necessary steps to improve your service standards and customer care.

Timescales adhered to, kept fully informed of progress of service throughout.

My car (2020 plate Peugeot 5008) has broken down when it was in extended warranty in December 2023. I managed to book the car to be checek in to Chingford branch in 1st of March, today is the 21st of April and its still there waiting to be repaired. I have waited more than 45 days for my car to be accepted in the branch, waited a lot for the repair to be approved by the engineer and now waiting for the part to be arrived. And still no date! They are saying that the part is not available in the manufacturer but I checked this with Peugeot Turkey and they confirmed that its widely avaliable in Turkey.

I have been paying the finance, insurance and the road tax since then and I had to hire another vehicle and pay for it by myself as the courtesy car they are providing on warranty insurance is just for 3 days. I COULDNT EVEN REACH THEM IN 3 DAYS!!

And the worst thing in this 4 months experience was that I have been told to take the car back to another garage if I am not happy with the service they are providing. These guys are Peugeot’s authorized dealer…!!

Extremely disappointed with the sales and service department at Peugeot. Recently purchased a car from them and it's been nothing but trouble since day one. The car had several issues that should have been addressed before sale, including subpar tyres that couldn't even make it to 2000 miles. Despite continuously informing them of the problems, they were dismissive and unwilling to take any action.

What's even more concerning is their lack of attention to basic safety measures. In the UK, maintaining minimum tyre conditions is crucial, as it directly impacts driver's licenses. Shockingly, during the initial inspection, they failed to check tyre pressures properly, resulting in four different readings across all four tyres.

Overall, the level of service and attention to detail at Peugeot was appalling. I strongly advise against dealing with them if you value your safety and peace of mind.

Warm, friendly and welcoming staff, who were very helpful,clear and concise. The waiting time was much less than anticipated too. A very pleasant environment, when inside the venue. A very smooth start to the day.

See a relatively newish vehicle on the auto trader website. Phoned them , advice given was to send a buyers holding fee asap , first part of service so it would be frozen out of any advertising sites . The local garage showed vehicle is on site 3 miles away, but sadly not the case.
Holding fee paid , happy days . Get a call from local used salesperson, felt like he grilling me and was with my family round a dinner table. In short he said I shall get a call from stellantis to arrange to eventually get the vehicle to my local stellantis and a day or 2 later I received that call , the rep asked where I would need to see the vehicle , so I said where giving full garage address as it seemed the vehicle wasn't close by. They said you will get a call from garage once vehicles arrived and then simply go to view it , this can take between 3-6 working days . No probs . I go on my emails some 5 days after I paid holding deposit and I see that evening a message saying your holding deposit will be refunded to your account over next 2 weeks !
STRANGE , havn t had a call from my garage havn t viewed vehicle , went on to auto trader and to my disbelief IT WAS back on sale with you and me Stella ntis and still showing vehicle at my local garage.
I called back the number that deals in the transpo dying of car, they were non the wiser called the garage and explained . The salesman said he hadn't heard of this happening in his personal experience before, but he would immediately look into it and PROMISES that he would personally make my seeing and hopefully buying experience a really memorable one. Didn't get that call back so I called back as I don't like being messed about with ,DO YOU?
The salesguy started sounding nervous and said I would have to speak to used sales manager , who could explain , explain what? It's a advertised product for retail sale. Anyhow later I get call from used manager, IN SHORT he won't bring the vehicle to his garage UNLESS I buy it before I even get to look round it or test drive it, he also asked had I driven this model before , which I hadnt. His excuse was his buying management up country somewhere wouldn't release the vehicle unless he bought it ? Is this starting to make you sorry you even started a process with them . The best he could offer was for me to drive another 9 miles to another garage who although same colour and spec , was a totally different engine and gearbox ,so different drive and not the one I would be viewing . The garage has loads of French used cars from 3 yrs old to nearly new , but a 22 k suv that they had none of on their site was a vehicle to expensive against their multi million budget for them to get.
Stellantis you should do better , pathetic really.
Ps havn t mentioned anybodys names bar the company.

So a quick update everyone, Citroën UK Stellantis UK left my car open and it got water damaged I paid for a report that says repairing it "WOULD MAKE IT NOT POSSIBLE.TO REPAIR THE LOOM" but Citroën UK will do nothing further.

Am I living in a world where companies like Citroën UK lack skill and care and are not held accountable? They now have 7 days to respond!

Under The Consumer Rights Act 2015, the law says that any services you buy must be carried out with reasonable care and skill; and finished within a reasonable period if no time limit was agreed in advance. The world needs to see how big brands like Citroën UK can treat consumers and be so bold and dismissive with no consequences.

I have now sent a second letter before court action so let's see if I get a reply as to date I have not had one!

Great service, very helpful and answered any questions efficiently!

Great service from Elizabeth and her team once again. You can’t buy peace of mind, I’m always confident that my vehicle will be dealt with quickly and professionally.