Stellantis &You UK - Citroen Chingford Reviews 

Zack was superb handed my request. Very well. Great doing business with them.
Mr G Brown

Robin day staff are so polite, Zack was really Helpful finding a new car for my Daughter Daisy they have a lot of patience was polite & helpful 100%
thank you to Elton as well

Chingford branch: service

Avoid. After having to wait for over 3 weeks for an appointment - I took my car in (for what I thought) was a service this morning. Just been to collect it to discover that they had just carried out diagnostics test and for this alone they charge £168!!! The results of the diagnostics told me that - surprise surprise - a service was overdue! Really annoyed at having to pay this ridiculous price for something I thought I was getting anyway.

When I dropped the car in the morning, I told the service receptionist that I’d brought it in for a service and he didn’t correct me - he even said the job might not be carried out that day because they had a ‘man down’. There wasn’t much sympathy for the fact that I need my car to get to and from work and the inconvenience it would cause to bring it back another day. On collection I was told that, because I’d signed the form, I should have known it was for a diagnostics test. I was also told to pick up the car at 5:15pm at the latest, but was waiting until 6.

With the exception of Chris, who read the room well and gave me some discount for the misunderstanding, the other reception staff need some training in customer service. As well as the issue that I had, there were queues left waiting in the morning and the evening - sometimes wondering where the staff had disappeared to.

I’ll be looking for a different garage to take my car to from now on. Crazy prices, poor customer service and communication.

Update: Thank you for the response below. It was a shame that the service manager wasn’t available to speak with me directly about this on the day, nor return my call when I phoned a couple of days later. I was under the impression that my car was booked in to have a check and a service. I would never have agreed to pay nearly £170 for a diagnostic check, which in itself only takes an hour (as I was told) and requires no parts. This is extortionate. I am grateful for the discount on the fuel flush - as I said, Chris seemed to be the only person with some emotional intelligence on that day. He was also the only one who noticed the queue building and took action to try to get it moving which is why I’m changing my review from 1 to 2 stars. There were several unhappy customers there when I was waiting - it felt like they had a lot of business (Lord only knows why with those prices), but not enough people to manage with it. They need more staff and longer opening hours to cope with it.

Sir
On Monday 17th April, my wife and I were about to become stranded in London, hundreds of miles away from home and unable to find a functioning EV charge station. Out of desperation I managed to arrive at your dealership on less than 20 miles available charge. One of your employees, Chris, came to our aid and took ownership of our difficulty. He arranged for a charge to our battery that gave me a reasonable amount which allowed us to get to our hotel and find a suitable place to complete the charge the next morning.
I purchased our Citroen e-C4 just 3 three weeks before from Trenton’s in Grimsby, near to where we live.
Trenton’s served us well but missed something I now know – you don’t just buy a Citroen, you also become part of the Citroen family.
Chris was a hero to my wife and I, please express our most grateful thanks to him and to your organisation for employing such a fantastic man.

I was texted to say the part for my car arrived Monday and work would commence. Then Tuesday I got a call that the part had only just arrived and would be fitted Wednesday!? I’m being fobbed off and lied to. Very poor service from Citron. Please complete the works and return my car.

After having terrible customer experience with dealer they have redeem themselves and I hope they continue with this improvement.

My experience was excellent thanks 😊 🙏

Friendly staff, very professional, helpful, very happy every time we go to robins & Day Chingford.

Panny was fantastic. I will recommend them to friends.

Very happy and helpful from the staff especially from Pannajotis. Everything went smoth and very good

Very helpful and constructive experience over various phone calls

Was greatly helped by Liz and she’s a credit to the company. Whenever I’ve used them she has always been friendly and sorts any issues out straight away. Mechanics were also knowledgeable and sorted the problem out.

I got a used car from Robins & Day, had good service from the sales rep, took us for a test drive and told us everything about the car.

Great sales man throughout delivered a great car totally love the aircross Citroen top of the range beyond my expectations totally love it and the experience with the garage
Andy CFI aeroaviation 🇬🇧

The service department at Robins and Day Chingford excellent. you get a quote before you go and provided nothing extra is wrong the quote is accurate. The personnel that book you in are extremely polite, happy to explain anything and go above and beyond to make sure that your experience is good. I can recommend this service department highly.
As an extra bonus they valet the car for you, my car has never looked so shiny!

JJ was very informative. He made the visit very comfortable. Thank you R&D Chingford for getting this very well informed and clear speaking representative to do our vehicle review.

Panayiotis Christou was so helpful he gave us
5* customer service
And I'm a very happy customer
Thank you to Panayiotis.