Stellantis &You UK - Citroen Chingford Reviews 

I was made to feel welcome and valued while my service was underway. I sat in the comfy waiting area watching the football and sipping complementary hot drinks while I waited. Staff were warm and kind. No fuss. I’ll certainly return 👍🏻

Great experience staff was excellent. I would recommend everybody to go to Robin and Day Chingford. They make you feel like a valid customer from start to finish.

Thank you

The man who dealt with me was helpful and friendly

My wife had seen a C3 she liked the look of on their website. When we drove here we found parking on site difficult we viewed the cars and agreed to pay a refundable deposit of £100 as the car we were interested in was not their usual stock and we had to get going. Having slept on it we decided against buying the car so contacted the dealer expecting the deposit deposit to be returned as quickly as it was taken. Unfortunately several phone calls later and an email and nothing. If I cannot trust them to return a simple deposit how can I trust them with anything else?

Chingford DS Salon service department. Disappointed ☹️
Little to no effort was made to keep us updated. Our car engine failed due to a DS cam belt interval issue, DS paid up ! However the parts had a series of back order issues we had to constantly chase the dealer for answers, leave a message and 9 times out of 10 no one had the courtesy to pick up the phone! This is an £8k repair, if I had been paying I would expect better service. I have a second DS which I let them replace the cam belt on and had less than satisfactory service and conflicting messages from this dealer, I won’t be going to give them a third chance to show me they are willing to provide service at a reasonable level, dissatisfied, disappointed, frustrated and definitely not going back !! Shame this is allowed to happen!! Edited 29/11/2022
So I get a reply with a promise of contact, not saying who from, that didn’t happen still waiting. BUT I COLLECTED MY CAR !! 3 months of waiting IT WASN'T WASHED I COULD NOT GET A COPY OF THE CITROEN BILL AND THE CAR HAS BEEN DAMAGED! Poor resolution offered to this situation, a sad state of affairs really, I have given up hope of any satisfaction what so ever!! FLABBERGASTED

Panni at Robins & Day chingford branch for Citroen was very very helpful and polite. Talked me through all my options for Motability. Was a pleasure to deal with.

The customer service was great as usual and very welcoming as well as getting a great deal.

Robins and Day Chingford excels in mediocrity and strives to make the service so poor you need to come back. My car had a service and was checked 3 times for the same issue, and it still has the same issue.
Do not go there, they lie.

Ervis is the name of the salesman who helped us. He was very helpful, friendly and had a sense of humour. Hopefully he will continue to help us until we make a decision on the car we buy.

made welcome and very friendly and helpful

A really easy car sale. Ervis was very professional and attentive in helping me with all the information and sale with my car. From supplying me with a video of all the car details to the sale of the car, I was very impressed. Thank you very much!

We popped in popped in last week looking for a new family car as me and my wife are expecting our second child. I was greeted by David Derby at the Citroen dealership and I couldn’t have ask for a better service. He was very welcoming, patient, flexible and lastly very informative. Me and my wife went home pleased with the service we received today and have already made our minds up that we will definitely be returning to purchase our new family vehicle. Thank you very much & we hope to see you again soon.

Extremely attentive and helpful. The team listened to what I needed in a car and helped me find the right one. They went above and beyond to make sure my experience form start to finish was superb

They were extremely helpful and did what they could to make sure we were happy with the car and the price. They went out of their way to provide great customer service and made sure we understood all the terms and details needed.

I had a complaint on here someone said they would ring me back same day
LOW AND BEHOLD
I didn't here a thing from anyone that's just how I've been treated most of the time

James was really polite and helpful.
He explained everything and it all happened as planned and on time .
Good overall experience.

Jack Johnson, was great from start to finish, from locating the car I wanted to all the way to delivery. Brilliant ⭐️

I had an appointment with this dealer today and they phoned me to cancel.. I rearranged another appointment and they rang and cancelled that one too..I drove there anyway to see what vehicles they had available and after sitting there for 15 minutes one of there guys walked past and I tried to get his attention by saying excuse me ! He didn't even acknowledge me but raised his hand without looking at me as if to say leave me alone I'm busy..I understand appointments being cancelled but rudeness to customers is not acceptable ! I won't be going back there anytime soon

6 months later and no indication to when the car or tracking info will come. Go with a different company or expect a car in a years time with these lot. Wait time for Nissan and VW is half the time. My neighbours made orders around the same time and got their cars within 4 to 6 months.

Firstly, I would like to thank the D/S team at R/D Chingford branch.
What a pleasant respectful experience.
In particular heading the team, Dimitri whom pulled out all the stops to assist me in purchasing my new DS4.

Kind Regards.