Stellantis &You UK - Citroen Chingford Reviews 

314
TrustScore 4 out of 5

3.9

457 Chingford Road, Walthamstow, E4 8SP London, GB


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Rated 1 out of 5 stars

Had to pay around £600 to diagnose the fault of my CITREON AMI and then came back with a repair bill of £8500 to repair the car! A brand new car like this cost only £7000! I took the car back withou... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arzoo highly enough! She was absolutely fantastic from start to finish. When I was looking at a car I liked, she took the time to go through everything with me, offered honest and kn... See more

Company replied

Rated 5 out of 5 stars

The service department at Robins and Day Chingford excellent. you get a quote before you go and provided nothing extra is wrong the quote is accurate. The personnel that book you in are extremely pol... See more

Company replied

Rated 5 out of 5 stars

Selle was incredibly helpful and such a lovely lady. She provided us with all the information we needed and offered a wide range of options to ensure our needs were perfectly catered for. The staff... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 457 Chingford Road, Walthamstow, E4 8SP, London, United Kingdom

  • 0208 498 3148

3.9

Great

TrustScore 4 out of 5

314 reviews

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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(314)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Hats off to Motorbility at Robins & Day

Why aren’t all motorbility staff like Zaheen in Chingford.?? Polite , helpful , informative ,patient and overall I chose a Citroen because he applied no pressure but gave me total support and made the process to change vehicles incredibly easy . Hats off to you and Robins & Day for having you on their team . Many thanks …. I would not hesitate in recommending you to a friend .

August 16, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Frederica Jeanette Nolan, thank you for your kind review; we are happy to pass along your comments to Ervis &the team here at Robins & Day Citroen Chingford! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 1 out of 5 stars

Beware.. (to be updated)

Review to be updated, but initial view is that you should heavily avoid using this company and be careful if you use a 3rd party like Free2move that lease their vehicles from robins and day.
Robins & Day are welcome to reach out to me at thomascreames@gmail... (since I've just seen their reply)

August 13, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Chingford

Hi there, I would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at 020 8498 3148 to discuss this further.

Rated 5 out of 5 stars

Have a great experience Great staff…

Have a great experience Great staff highly recommend

August 1, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Hi Jamie, we are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!

Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Lease renewal

Easy and quick renewal

July 26, 2022
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Reply from Stellantis &You UK - Citroen Chingford

J Holliday, we are glad we could help! We hope to be of service to you again in the future.
Best wishes,
Robins & Day Citroen Chingford

Rated 5 out of 5 stars

Quality customer service is everything

After the long wait of the arrival of my new 3008 I received a phone call from walid and all I am say the customer service I received from the moment was outstanding.

He wasn't just friendly and polite but also knowledgeable and took the time to listen to me as a customer. Attention to detail is everything and that's exactly what I got from Walid. He took the time to show me all of the additional new features of the vehicle and made sure I was comfortable in the car prior to leaving.

Disappointed I can't buy a new car just to have that experience again! Lol. I would and will recommend friends and family visit this showroom to purchase a car based on the level of customer care I received. Credit to be given when due...thank you Walid, it was a pleasure.

July 11, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Chingford

Good Morning, thank you for leaving us this positive review. We are very happy to hear you received a 5 star experience from our branch and thank you for your recommendation. Have a great day! Robins & Day

Rated 4 out of 5 stars

Arrived at garage and went to reception…

Arrived at garage and went to reception spoke to gentleman there and inspected car hand keys over and left garage received a phone call two hours later work completed and job a good one very pleased

July 10, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Thank you for taking the time to let us know how we did. We hope you have a great day! Robins & Day

Rated 5 out of 5 stars

Elisabeth and Jonas were very helpful.

Elisabeth and Jonas were very helpful.
Service done on time.

July 6, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Chingford

Roman , thank you for your kind review; we are happy to pass along your comments to Elizbeth, Jonas & the team here at Robins & Day Citroen Chingford! Thanks for the review and take care!

Rated 5 out of 5 stars

SIMONE LARA DEALERSHIP SPECIALIST

I had an issue when ordering my new motability car.

Simone Lara resolved it within 10 minutes.
I highly recommend her.
She's a credit to the company!

Thanks Simone.x

June 15, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Chingford

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Very good service agent helpful and…

Very good service agent helpful and informative putting me at ease and giving confidence to proceed

May 30, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Thank you for taking the time to let us know how we did. We hope you have a great day! Robins & Day

Rated 5 out of 5 stars

Perfect sales team

Perfect sales team. Simone and Elton are great. Made me feel welcomed and kept it 100 with every question I asked.
I feel very relaxed knowing I'm being looked out for and will be driving away in something great.

May 26, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Couldn’t have been more helpful and…

Couldn’t have been more helpful and attentive. I’m extremely happy with the service I received

May 26, 2022
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Reply from Stellantis &You UK - Citroen Chingford

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Robins & Day

Rated 5 out of 5 stars

Excellent customer service from Walid.

Excellent customer service from Walid.
He engaged with me all the time, he has a nice sense of humour and presence. He made the application go smoothly.

May 10, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day! We hope you have a fantastic day! Robins & Day

Rated 4 out of 5 stars

Very easy purchase with Dante the sales executive

Very easy purchase Dante the sales executive was very polite explained everything I asked he arranged a test drive virtually straight away with the trade plates . And he is going to make sure all the necessary points on the car will be dealt with before I pick my vehicle up . Thanks one e again for a prompt service

March 11, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 1 out of 5 stars

Problem with the order didn't get the…

Problem with the order didn't get the colours
That were on the website

March 5, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Thank you for taking the time to let us know how we did. Sorry to hear you didn't receive the initial 5* customer service we strive to provide. We appreciate your honest feedback, as we are always looking for ways to improve and we will use your comments to refine our efforts.
Kind Regards
Robins & Day

Rated 5 out of 5 stars

Staff very Helpful!

Staff very Helpful!! every detail was explained fully by experienced staff and so far the process has gone well.

February 26, 2022
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Reply from Stellantis &You UK - Citroen Chingford

We are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care!

Robins & Day

Rated 5 out of 5 stars

A great experience all round and would…

A great experience all round and would definitely recommend

February 14, 2022
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Reply from Stellantis &You UK - Citroen Chingford

We are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care!

Robins & Day

Rated 4 out of 5 stars

An excellent experience

I would have given 4.5 out of 5 if I could have done! We didn't have to wait around for too long and we're able to see the three cars that we wanted to compare and take our preferred car on a test drive.

Only one small quibble: the sales person was speaking to another customer twice which meant we had to hang around for a bit longer than we earned.

We got the car that we wanted!

January 25, 2022
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Reply from Stellantis &You UK - Citroen Chingford

Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 5 out of 5 stars

All staff at Robbins & Day demonstrated…

All staff at Robbins & Day demonstrated enthusiasm, care and professionalism. I feel all areas of concern was answered and I was able to make an informed decision as a result..

January 22, 2022
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Reply from Stellantis &You UK - Citroen Chingford

We are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care!

Robins & Day

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