Stellantis &You UK - Citroen Coventry Reviews 

I wanted to take a moment to share some positive feedback following my recent experience with the Coventry team. I visited the Peugeot garage on Wednesday 5th August as I needed my passenger-side mirror replaced after it had cracked. I spoke with Laura, who was extremely helpful and took the time to clearly explain the options and guide me through the process. I also want to acknowledge that, due to my own frustration at the time, my tone may have come across as abrupt. Laura handled this with great professionalism, patience and understanding, which helped me reflect on my own approach. I felt it was important to take accountability and apologise to her and I really appreciated the empathy she showed in response. I subsequently visited Stellantis in Coventry to have the mirror replaced, where I met Dylan and his team. I was very impressed with the service I received, and I offered them a box of chocolates as a small gesture of appreciation and apology for my earlier tone. I send my sincere thanks to Laura, Dylan and the entire team for their empathy, patience and excellent customer service. It genuinely made a difference to my experience. I also noticed something on the Wednesday that I found particularly positive. I saw a team member offering Dylan support and guidance as he continues to learn. The way this was done was a great example of supportive and respectful teamwork and it was genuinely encouraging to see. While good customer service is always appreciated, seeing colleagues treat one another with the same kindness and respect they show customers really stood out to me. It reflects very well on the culture within your team. I would like to thank Laura, Dylan and the team know their professionalism and kindness did not go unnoticed. I am very grateful for the way I was treated.

⭐☆☆☆☆

Avoid Stellantis Coventry and Salford, and whatever you do, don’t waste your money on the warranty. You’ll probably end up paying for the repair yourself anyway because claiming on it feels like an Olympic sport.

Within TWO WEEKS of buying my car, the engine management light came on. The fault? An oxygen sensor.

From that moment on, it was like watching a masterclass in passing the buck. The customer service was honestly the worst I’ve ever experienced, and I genuinely got the impression nobody at Stellantis knew what the process was or who was actually supposed to be dealing with it.

Stellantis Coventry didn’t seem to know what to do, so I was told to contact Stellantis Salford because it was my local dealership.

The first person I spoke to in sales actually laughed and said, “Ha! That’s why you should’ve bought it from us, not Coventry.” Imagine saying that to someone whose car has developed a fault after less than two weeks. I genuinely thought he was joking… turns out he wasn’t. 😂

Then the service department couldn’t fit me in for over a month before casually telling me I’d probably be better off going to an independent garage anyway because they “only deal with Peugeot.” Wtf 😵‍💫

So… what’s the point of buying from a main dealer exactly? How they can even sell this warranty with a straight face is a joke.
And then there’s the SPOTiCAR warranty…

What an absolute masterpiece of marketing.

You’re sold this wonderful idea of “peace of mind”, but the minute you actually need to use it, you’re sent somewhere else. Then you find out SPOTiCAR decides what the parts should cost (cost value) and what your mechanic is worth and will only pay £25 an hour for labour.

£25 an hour… in 2026. 🤣

If anyone knows a garage that genuinely charges £25 an hour, please let me know because I’m fascinated to see how they’re still in business. I’d imagine the kettle costs more to run than that.

The result? I had to pay for the repair myself because no garage wants to work for labour rates that belong in another decade. Whether I’ll actually get reimbursed remains to be seen, but based on the experience so far, I’m not holding my breath.

Trying to challenge the decision with SPOTiCAR was another waste of time altogether. If you’re expecting helpful customer service, lower your expectations… then lower them again and again.

The only blessing in all this is that I didn’t waste even more money on the extended warranty. That would’ve been throwing even more cash into the same black hole.

This whole experience has been a complete shambles from start to finish. Passed from dealership to dealership, told to wait over a month, then told to go somewhere else anyway, and left paying out of my own pocket despite having a warranty.

If this is what Stellantis calls aftersales support and a warranty, I’d rather keep the money in my own bank account. At least I know that’ll still be there when the engine management light comes on.

Do yourself a favour and avoid to start with.

Rubbish if you use the servicing department, incompetent in many ways, bulbs gone yet again, last time I paid £ 50 for them to sort them out only 3 months ago . So glad I didn't have a cluch replaced there in May they quoted £1000 on line, paid for the equivalent parts at a cluch centre it cost less than £400 , enough said

Dropped off Peugeot for service this morning , staff service fantastic thumbs 👍✅

Welcomed by Dwight, he looked after me all the way and he gave me a good deal too, that’s what we all want.

I purchased a used car end of January 74 plate from Coventry.The salesman was very helpful on purchase.On Friday after driving on the motorway my car locked up on turning into hospital. I called the AA out to be told brake calliper bolts were missing on Ns and Os were loose too. I regularly carry a baby in my car and due to this happening has caused me a great amount of stress.I have phoned the dealership several times and emailed with no response. This car was a death trap and definitely didn't have a pre inspection as promised.Very upset and angry that no one has the decency to follow this up.

I have a speech impediment and just had a call with someone called Niz and he made it so much easier and took any pressure off me for what I struggle too say. It makes a huge difference thank you.

Very friendly and professional nothing is to much trouble the service desk people very good work shop very good
Valeting first class

Quickly sorted my car problem and they did a great job clean and tidy. Also staff is very friendly and helpful.

Kara was amazing and got my car as fast as she could, the customer service was amazing, now I’m driving away in my new car.

Aaron was great really helpful nice guy and made time to put video together for the wife as she was unwell. Very informative on the video and this is what sold it to the wife.

Many thanks Aaron

Wonderful friendly staff especially Carl and Sarah who have made my experience seamless and thorough. Everything has been explained to me in depth and I therefore feel that I have been respected and in return feel in safe trusting hands. I would definitely continue to deal with Stellantis Oeugeot Coventry going forwards.

Kara was very helpful understanding when she was talking all about the deals warranty insurance took me for a test drive. Explain some items in the vehicle and very pleased me and my wife was.

This is the first time using the Coventry branch. What a nightmare!!
My new (used) electric vehicle had received a manufacturer's recall. We followed procedures and booked it in. On the day we drove to the branch to drop it off only then to be told the part hadn't arrived and that the team will call when its in to organise a new time. We then were contacted some time after to book the vehicle in, after explaining that child care had been arranged last time and time off work the team suggested collecting the vehicle from our home. This was arranged. On the day of collection 20 mins before the scheduled collection we were sent a text saying it had to be cancelled again! Finally for the 3rd time it has been arranged for collection today (14th) between 8am and 11am. What a surprise we have just been contacted to say a driver won't be here for at least 25 minutes.
We are writing this due to shear frustration and disappointment. Maybe because the work to be done is a "manufacturer's recall" the branch don't treat it with as good customer service to if we were paying....who knows.
Safe to say we will not be using this branch again for any servicing, MOT or repairs.

Thank you Sarah for our new C3. Always very kind and courteous

Very friendly and welcoming staff. Really enjoyed the conversion and explained everything clearly. Walking away with a car I really wanted. Very happy with the service. Great guy and asset to you team.

Always get my cars from Kara wouldn't use anyone else

Outstanding

Sarah is very polite and helpful have come back to Sarah a second time because she is so warm helpful and nothing is to much trouble

Myself and my wife are great fans of Citroen. After having a xsara Picasso for 21 years from new without one single problem, we wanted another Citroen. We Shopped around at every Citroen garage which were offering C5 Aircross’s , (the vehicle which we liked) We came across the Coventry branch offering the model at the price that suited us. Our first contact there was “ Carl Monk” - what a very friendly, kind and knowledgeable sales man. Carl was with us all the way - from that initial phone call, right through to driving our car off the forecourt. He explained with great detail all our questions and queries, our new car had so many gadgets ; he explained them all with no hesitation and was patient with our frustrations of test driving an automatic car,(which we had never driven before). Carl is a tremendous asset to Citroen, with his knowledge, his calm demeanour, his understanding of the motor industry, his ability to treat his customers with a warmth that puts them at ease, I wish Carl all the best and I’d like to thank him again for his help with our purchase, it is truly a lovely car and a very pleasurable experience shopping at Citroen Coventry.