Stellantis &You UK - Citroen Coventry Reviews 

Hi everyone, I have not received a very goid service from Stellantis and you Coventry branch.
First of all when I picked my motor up in April, it should have had a wash and valet. This was questioned whe I got home and found that the motor definitely didn't and when spoke to my sakes rep he sort of called me a leir, as he insisted that it had, (so I made a video of the condition of the motor for future reference).
Secondly, there was a window blind that was not fitted and called to let my sakes rep know, who apologise and said he would order one, now each time I have contacted the rep, he assured me he was on order and one time a date in the first week of June. The sale rep did not contact me over this and I had to call again, once we spoke I asked to speak to a manager as I felt nothing was being done, he said the manager will call me back that day but did not.

I'm sure I'm not the only one who has been treated badly from this branch, and advice future buyers to be careful.

I feel they got a sale and now I don't matter, as when I was interested in a motor from them I had quite a few calls and emails fron staff

Unhappy customer,
Kevin

Hi everyone. It's a bad review again although I had a reply from this post from a general manager.. the same thing has happened yet again I was given a 31/7/25 date for my misding vehicle parts. It's now 7/8/25 no parts no update from the Coventry depot.

Totally disgusting with the service.

If someone has the time to reply to this update, please also speak to the Coventry branch sales rep Cameron to push him to 1, reply to letters of complaint. 2, keep me updated in when my vehicle is being repaired.

Regards,
Kevin raybould

Great experience buying a new car from Liam he was very helpful and knowledgeable about the car I was looking for.

Yesterday I brought my recently acquired p 207 in for a £40 health check. I was very impressed with the video and the red amber green report. Laura was brilliant when I brought the car in and Kirsty was equally excellent when I collected the car. Great service thank you.

Managed all of my concerns, excellent communication and driving away a new car in under 3 weeks from ordering. Have been a repeat customer for over 30 years

Really great and efficient service from Aaron and the team thank you.

Kara has been amazing and very helpful across the transition and sale to a new car!
Highly recommend

The staff member was clear abiut the vehicle, and what extras were coming with it, as it was ordered by someone else.
He confirmed there was no legal restrictions or reasons I could not buy the car.
The paperwork (electronic) was a day later than I expected.

From the ease of booking a service, the collection and return of my vehicle, the updates as to the progress during the day to the friendliness and professionalism of staff, I was really impressed.

As usual excellent service. Carl Monk goes above & beyond with his service, definitely recommend his service. I have an excellent service all round.

Rowan was amazing! Love my new car, very helpful!

Kara was really helpful and friendly Explaining everything at each stage of the process

Up until now ive been very impressed with my experience at Stellantis & You (Coventry Branch). A fault was picked up with my car during its MOT just 7 months after purchasing the vehicle. Whilst they could have argued 'wear & tear' isn't covered under warranty they agreed as the fault was 'serious deterioration' which should have been picked up before i purchased the vehicle (the quote for repair was £500). I obviously would not have purchased the vehicle if I knew that there would be a £500 repair bill after the fist MOT after just 7 months. When sold the car I was assured that it was mechanically sound and that i would not have any issues.

After agreeing to cover the work under warranty and booking the vehicle in, I received a follow up call one week later confirming the appointment. on this call I was again reassured that this would be a warranty repair. Communication up until now had been very clear!

A week later I dropped the car off at the agreed date/time. All was well, the car was checked in by a very nice lady and I was given a courtesy car to use whilst the work was being carried out. fantastic experience so far, I really couldn't fault the place. This is my first experience with a main dealership and i was very impressed. and again, communication has been clear and consistant.

However, an hour later I was called and told that the work would not be carried out under warranty and that the warranty claim had been rejected. Obviously I was a little annoyed at this. I explained the whole story but was told there was nothing that I could do about it. To be honest, this wasn't the messenger's fault and I felt a little bit sorry for the lady giving me the news. On this basis I was passed onto a 'manager'. This call didn't go well at all, The lady basically dismissed everything I said (to be honest i considered her to be quite rude, especially how this was their error - not mine!!). I was told that there has been a communication error and I should never have been told that the repairs would be covered under warranty (bear in mind that communication up until this point was very clear and by this point I'd spoken to 3 separate people all confirming the same thing - it was even on the notes when i arrived). I insisted to speak to somebody a bit higher up in the organisation but was told that wasn't possible as the general manager was in a meeting (shock). But, I was promised that i would get a call back.......I never got a call back.

Eventually, approximately 8 hours after dropping the car off I got a text (from the kind lady who checked me in) saying that the repairs would be covered under warranty as originally agreed and that i would get a text when eveyrhting was done.

This was the outcome that i expected but it really shouldn't have been such hard work. A commitment is a commitment.

When I collected the car I received the paperwork for the service (the service was booked in at the same time). I asked for the paperwork for the repair but was told I couldn't have it because it was a warranty repair. I was told that somebody would email the paperwork to me (I confirmed the correct email address in the system). I never received the paper work and have no evidence that the work was done. I now have a fault listed on the vehcle health check and absolutely no evidence that i had the repair sorted. I'm starting to wonder if it was (i cannot tell looking behind the wheel if the part is new or not!! it looks the same as the others)

Unfortunately I'm tied into the service plan with this company so i have to go back next year. if I wasnt't I'd certainly never go back.

If i was the boss here I would certainally be giving ALL 'managers' some lessons in how to talk to customers beacuse that lady certainally didnt help resolve things!

Very close to a 1 star review. utterly dissapointing.

Efficent process for booking in, friendly staff, excellent estvice

Thank you Kara McSheffrey for your patience, your professional guidance and the best deal for us. You totally understand our vehicle requirements and have delivered. Happy customers. Diane and Alan Hollis

Great service

Always a pleasure to visit Stellantis in Coventry where the service is exemplary.
Kara in particular has been really helpful in shepherding us through a purchase, giving us the confidence that we are making the right choice

The sales person, Carl Monk, was very helpful and explained the whole process of trading in our old car and purchasing our chosen car. We found him friendly and knowledgeable, particularly when demonstrating the new car controls.

Throughout the whole time my car was at the dealers having work done ,I was kept informed by text on the progress

Stellantis & You, Coventry, was the 4th showroom we visited on our search for our new, used car. The saleswoman, Sarah Egan, was very helpful. Friendly and knowledgeable about the model we were interested in. She demonstrated the car and patiently answered our questions and talked us through the purchase options.
She definitely made the buying experience easy, which was a nice change. Very satisfied customers.