Stellantis &You UK - Citroen Coventry Reviews 

I was apprehensive coming into the showroom to start my journey of changing my vehicle. The salesman I was approached by made the whole process completely seamless and stress free I cannot thank him and the garage enough. Will definitely be returning and recommending to my family and friends!! Thank you to Billy for making the experience a great one!

Billy was really excellent made the experience plain sailing :) fab customer service

Billy Davis was brilliant he was so helpful he deserves the breakfast anyway!!!!

Very poor experience. Like the previous reviewer I am waiting for a refund on a part from Stellantis Coventry. I ordered a number of accessories for an E Berlingo and the service in providing these was good.
However I couldn’t fit the dog guard and I took it back to Stellantis Coventry. The person on the desk was very helpful and came out to the car to see what the problem was. Then we went back inside and he took some trouble to look up the parts and find out what the problem was. It turned out that it should have been supplied with some fittings and some instructions. This would have entailed making some cuts in the headlining which I didn’t want to do so I asked for a refund. He told me that someone from Stellantis would call that afternoon. So far so good.
The problem is that was 1st October but Stellantis haven’t been in touch and haven’t refunded me after numerous phone calls. Everyone is polite and helpful and says they will chase it up, or email accounts, or get the manager to call me. But no calls and no refund.
I have been driving Citroens as my main family car since the 1980’s. Their products are great but this issue with a simple refund is pathetic. How long is it going to take to sort this out?

Waiting for the refund. Was promised a call.

I don't even know where to start...

BEST SERVICE EVER!!

From first point of contact to getting approved to collecting our vehicle.

Kaz Sohal didn't miss a beat in delivering the best service to us.

Coming from South Africa not having the 3 years address history we were at a dead end until we got thumbs up from Stellantis. The stress was taken off our shoulders and all we can say is thank you.

In the Coventry facility we would recommend Carl Monk for his professional, knowledgeable, informative and friendly approach, whilst not being pushy, which we great appreciated. We felt very comfortable and we certainly ask for him in the future.

The service agents explained everything and set up an appointment with a sales agent for when I collected my car

"Stellantis and You" seem to be suffering from the common problem of confused incompetence when a multinational absorbs varied smaller businesses with differing processes and cultures.
My wife and I are delighted with our Citroen eC4 but are seriously considering moving to a new vehicle outwith the Stellantis group.
I have suffered a confusion of altered dates to have a fault rectified. I reported the fault on the 14th August and was given a provisional date of 28th August to have it seen to. The car was duly looked at on that date but as parts were not immediately available I had to wait until they were. I was given a further date of 14th September.
On the 13th September I called to cancel the 14th due to a personal requirement to change however, I managed to get through on the 'phone to the Service Manager who initially said that the parts were not yet available and that I should have been advised. He then said 'let me see what has happened', after a few moments he offered me an apology, the parts had arrived nearly two weeks prior and I shoiuld have been advised.
The earliest date he could fit me in with a Loan vehicle is the 25th Septmber.
In the meantime I have had texts on three separate days confirming an appointment for the 19th September. Despite replying to these texts to confim my appointment was the 25th September, not the 19th September, it has taken me until today to finally be confirmed by email that the 25th is correct.
I have no complaints about the car, the Service Manager was excellent but I feel for the staff who appear inept due solely to the robotic processes they have to follow, therefore I do not want an apology or a witch hunt.

Taking his time to make sure I got the best deal with a very very low deposit was great and only took less than an hour for everything to be sorted.

Kaz was great, he was polite, professional and extremely helpful, excellent customer service, an asset to the company

Received excellent service from Sarah at Coventry today. After booking a last minute appointment. Did not feel rushed or pressurised to buy. Car was available to test drive and nothing was too much trouble. Felt confident in making a purchase.

Very helpful and efficient. Friendly and answered all the my questions Sarah Egan was a credit to the company.

I have just received my second Mobility car. I chose to replace with a Citroen C3 crossover, the same as previously, just a different colour, as I had been so delighted with my original car. Looked after so well from my initial contact to handover including practical help from Billy when I couldn't release the handbrake! And I have appreciated the phone calls which have kept me up to date with progress and checked up with me post delivery. And my lovely bright blue car was delivered spotless and shiny.

I was offered a first class service from Liam he explained the whole process of the purchase and answered all my questions efficiently, would definatley recommend.

From the first phone call then the service/ mot. Too the last phone call l can not complain about anything. Definitely recommend.10/10

Aaron listened to what we wanted..no pressure which we appreciated…took us outside to see different cars and colours…we came away to discuss exactly what we wanted..and returned today to place our order…..
Very satisfied with the service we received.