Stellantis &You UK - Citroen Coventry Reviews 

I recently had a rare problem with my Citroen Aircross.
Having explained the issue with the helpful service dept I was booked in for a system diagnosis on the vehicle.
The car was collected from my home and delivered back again later. Which saved me the hassle of getting the vehicle to the Dealership.The problem solved and pleased my car is running perfectly again.
Thanks to all at Stellantis Coventry for great service again.

Competitively priced car. Genuine salespeople. Quick and simple sales process.

Exceptional service informative and highly efficient staff catered to our every need.

Visited Stellantis Coventry on 11/12/23 to view Mini Countryman. Dealt with by Cameron who agreed,with sales manager a price for my Pex. Needed to test drive so booked a slot for THURS 14/12/23 at 1pm.
After a wait Aaron arrived with the key to tell me there was a steering fault which they were not going to put right....did I still want to test drive?
Yes I did...I had come to purchase the car.
The car was a bit unsure on the road the suspension set up was not quite right.
I asked to speak to a manager to express my disappointment but none appeared...only poor Aaron returned to reaffirm that the car would go out as it is without repair!!
My last 4 cars had been with Peugeot dealers and I had previously had great service and felt I could trust the dealers.
This was a very poor experience and a total waste of my time.

NEVER AGAIN !!!

From phoning to book my Service and explain issue with service booklet to finalising date and the need for a courtesy (Automatic) car to actual day of service all went exceptionally well. Within 1 hr my free health video arrived with engineer talking me through the checks and 1 item requiring my participation (screw / nail) in offside rear tyre tread block (new tyres) fitted all round. Full service + Aircon clean out + regas & Brake fluid change all completed to my satisfaction, well done

They need to improve the customer parking. The car park is always full with vans and cars that apparently are waiting for repair or have been waiting for pick up.Even arriving at 8am there is very limited parking. I enquired at the service desk why it was difficult to park and was told they are mainly company cars and vans which are not being collected by the company

Great customer service from Kara McSheffrey made purchasing a used car from Stellantis &You Coventry really straightforward

The motability specialist Kara Mcsheffrey from Peugeot, went out of her way to help. I can admit I am an indecisive customer and I change my mind, but metaphorically she held my hand through the hole process because it was my first time. From Simon Day

I booked for Car service (C3 Aircross) through Stellantis Central Booking service on October 9th for a service at Coventry Dealership on October 19th. I explicitly mentioned that my car required a Major service. To my satisfaction, I was offered a discount on the Major service, as a gesture to a returning customer. I also requested that the details of the service and pricing be sent to me via email for confirmation, which I was assured would happen. Unfortunately, this never arrived despite my repeated phone calls.
I therefore went to the local Coventry dealership to clarify; was informed my car had been booked for a lower-level ( Full and not Major) service at a significantly different price . Mr. Joe Lucas, the service manager who was very helpful assured me that he would contact the Central service Booking team and that they would reach out to me to clarify the matter. None received
Frustrated I called the central booking team again ,given the same assurances that they would contact the Coventry dealership to resolve the issue. During this call, I was informed that the discount was only as some elements of the Service are removed and therefore NO discount at all. Such a condition was never previously communicated during the booking process, and I find it to be a misleading practice for an organization of their stature.
When I took my car for servicing on the 19th, Mr. Lucas confirmed that they had received no communication whatsoever from their central booking service. As a result of the incorrect booking, the service could not be completed as they were not prepared for a Major serviced and had to wait until the following day for completion of the job, which was highly inconvenient
I complained to Stellantis through their website and email and to this date no response whatsoever

My “Experience” with Stellantis & You in Coventry has been nothing more than abysmal unfortunately. I am not one to wrote reviews but I have had a dreadful and expensive experience that I hope no one else goes through.

I bought my new mini on the 11th of August and I have already had an unbelievable amount problems and they have left me out to dry on every occasion. Their warranty is useless and their service and care is even worse.
From the start the communication I received was well below expected. Constant delays and poorly communicated information. We agreed a date for the car to be delivered which was on my only day off during the week and they could not keep to it because the chap who I was dealing with was in training on the day and on top of that, they could not confirm receipt of my lump sum payment. This left me for a whole day not knowing if my money had been sent to the right account. Now, I don't think it would have been hard to organise someone to sort certain things to make the agreed date doable.
Following this the car was delivered on a day that I worked and therefore I had to move things around so my father could take delivery in and around his workday, not ideal. After receiving the car and doing a thorough check after delivery we came to realise the windscreen was smashed in the corner. They would not take responsibility for this and after days of going back and fourth they only offered to cover half of the cost of a new windscreen.

Since having this car the battery has failed on me meaning I could not go to work and was stranded at home. I drive this car 6/7 days a week for at least an hour a day and I’m no idiot. The battery should not be packing up if that is the case another hint towards the company turning a blind eye to problems which can be picked up during psi checks. As I was so fed up with talking to you, smashing my head against a brick wall, I smothered the cost AND the inconvenience of getting this sorted knowing you wouldn't do a thing about it.

Next problem, the clutch. Now I know for a fact if the correct checks were done, you would be able to see the fact or at least know that the clutch was within 3 or so months of dying. I know this because we have asked technicians at both my father and partner's work. I have just had to have the clutch fully replaced and that is not cheap. I was told to contact the warranty company which I did, but I needed to pay for a garage to get this done and then they would see if it was covered under the warranty. Which shock horror, it wasn't. I have driven this car for 3 months, put less than 800 miles on it and it's now fallen on my shoulders to fix a problem which could have been spotted before the handover. I then had no car for over a week you did not offer any alternatives. Again, no good will or anything but a big “oh well”.

During this the garage found that the water pump was also knackered and needed replacing. At this point it's getting quite laughable. My father then had to get involved and spent ages on the phone with a manager who showed no remorse and didn’t offer anything in good will. What will go wrong next? It wouldn’t surprise me.

The moral of the story is that your company is useless and had no plans of any good will. I know things can go wrong and understand due to my father and partner being in the motor trade, but we all agreed that this has been way below par. You are happy to deliver cars that are not fit for purpose and turn a blind eye to clear and obvious faults with the cars you sell. I will hope to speak with someone from head office very soon regarding this “transaction”.

Absolutely loving my new car. A huge thanks to Scott and his team for all of the hard work and support you have given us.

Excellent service from Scott and the team at Citroen Coventry, made it such an easy and straight forward process when purchasing my new car! Thankyou to all of you!

Excellent service from Scott & team from start to finish, made the whole process of buying my new car so easy. Highly recommended 👌

Great service, nice atmostphere in the showroom and a super team of people. The car is spot on and i would recommenx Scott and the team for anyone lokking for a good deal on a new car.

Ive had a few dealings with peugeot and love the cars i trust Carl very friendly helpful and professional

Thanks to Scott and the team at Coventry, car is brilliant. Will let you know when my parents are ready to change, but to everyone else, I highly recommend the lovely team at Coventry.

Loving my new car! Thanks for all of your help Scott James!

Great service, Scott the manager helped get us to a great deal within our price range. Lovely car, friendly team. Thanks!

Scott was extremely helpful and knowledgeable when going through my options of purchasing a new car.
Highly recommend this place as they are understanding of an individuals needs and professional in their approach.