Stellantis &You UK - Citroen Hatfield Reviews 

310
TrustScore 4.5 out of 5

4.3

1 Great North Road, AL9 5JA Hatfield, GB


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Rated 1 out of 5 stars

Have a Citroen berlingo 22k miles 20 months old , Stellantis earliest book in to be diagnosed 16th October no courtesy car . Blocked dpf filter told not to drive . 6 weeks before they will even... See more

Company replied

Rated 5 out of 5 stars

I can’t fault the service I received here. From the moment I walked in I was made to feel welcome, and the whole experience was easy and stress-free. The customer service was honestly brilliant —... See more

Company replied

Rated 5 out of 5 stars

Leased a Peugeot E5008 from this branch. Enquired online and had a call from Joseph, explained about specifics of car colours, specification we wanted and Joseph sorted perfectly for us. Any questions... See more

Company replied

Rated 5 out of 5 stars

Seamless experience thus far - bought car and Billy helped us quickly and professionally - thank you. We still have a minor thing to be done by Service which Billy explained and on arrival of... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 1 Great North Road, AL9 5JA, Hatfield, United Kingdom

  • 0170 7288 550

4.3

Excellent

TrustScore 4.5 out of 5

310 reviews

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(310)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Car replacement

Excellent service.

November 29, 2021
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you for your kind review. We hope you have a fantastic day!
Robins & Day

Rated 5 out of 5 stars

Enjoyable experience can’t quite…

Enjoyable experience can’t quite believe it! What a refreshing change buying a car a pleasurable experience well done Helger!

November 22, 2021
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Frank, We are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care!

Robins & Day

Rated 5 out of 5 stars

Easy experience .friendly easy going…

Easy experience .friendly easy going staff no pressure .time spent going through all paperwork

November 20, 2021
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Francis, We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Robins & Day

Rated 4 out of 5 stars

Needed a new car and by chance I…

Needed a new car and by chance I searched DS3 online and saw one that I really liked at Robins & Day Hatfield. I contacted sales team and spoke to Peter Crooks who set up a test drive for me the next day. We drove down from London, met Peter, did the test drive and all the paperwork was done same day. I picked up the car two days later. Peter was very professional and helpful throughout the whole process and I am very satisfied with the Hatfield Branch of Robins & Day - thanks Peter from Richard.

June 10, 2021
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 5 out of 5 stars

Quick and easy order

Quick and easy order, polite salesman. Very happy with my brand new car.

November 2, 2020
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you for taking the time to let us know how we did. We hope you have a great day!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

We were very well looked after by Jamie…

We were very well looked after by Jamie at the Hatfield branch. He is very knowledgeable and personable which made the whole process of buying the right car, really easy. I was also impressed with their covid secure practice inside the sales office and the excellent and lovely ladies on the after sales/service desk too. We would definitely use them again and recommend them to others.

October 30, 2020
Rated 5 out of 5 stars

Great dealer, would definitely recommend

Bought a used car from the Hatfield branch from Jamie who was fantastic from start to finish. I’d previously looked at the car I wanted beforehand at the branch which was out of my price range. I found one there a month later which was in my range and knew I wanted to go back and buy my car there from my previous experience.
Very timely and they have adapted very well to covid restrictions. Would definitely go back in the future.

October 30, 2020
Rated 5 out of 5 stars

New C1 2020

As with the previous four Citroens I have purchased from Hatfield, the service was professional, honest and helpful.

August 31, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

I would recommend Citroen.

Peter was friendly, helpful and professional. He took the time to listen to what we wanted and explained things clearly and concisely. He responded promptly to our emails and kept us up to date during the lockdown caused by the Covid pandemic.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from the moment I got in touch Robert crook the salesman at Hatfield made the whole process simple and straight forward.Would most certainly recommend this branch to anyone looking to change their car. Just got to collect car and job done.

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

Friendly and welcoming

Friendly and welcoming. Answered all our questions honestly and clearly. Considering the situation with Covid our appointment was handled carefully and safely.

July 24, 2020
Unprompted review
Rated 5 out of 5 stars

Good advice on the car I need and very…

Good advice on the car I need and very pleasant gentleman he answer all the questions I had about the car I wanted and would come again

July 7, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Anthony, We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Kind Regards,

Rated 5 out of 5 stars

Car was exactly as listed - GR8 buy!!

Car was exactly as listed, I bought without viewing during the lockdown.
Excellent service and communication from all involved, from reservation to delivery.

I dealt with Peter Ward, he restored my faith in Citroen dealerships. My last car from Citroen was a complete disaster - constant problems and a knightmare purchase.

July 7, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Mark, We are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care!
Kind Regards,

Robins & Day

Rated 5 out of 5 stars

Good friendly service

Very helpful and friendly service in choosing my new car explaining everything about the car I ordered

March 24, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Graham, Thank you for taking the time to let us know how we did. We hope you have a great day!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Peter was one of the most helpful car …

Peter was one of the most helpful car salesman I've met he couldn't do enough to help

March 12, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Gina, We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Honest no pressure sales

Honest no pressure sales, which is refreshing.

February 8, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Diana, We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Always a pleasant experience Peter…

Always a pleasant experience Peter Crook is a honest salesman will always go back to see him to buy a car

February 5, 2020
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Caroline, We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Kind Regards,
Robins & Day

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