Stellantis &You UK - Citroen Hatfield Reviews 

Steve and Olivia were very good at selling my daughter her first car

Pretty bad experience overall as they ordered wrong parts and then had me bring in the car for a later date only to tell me that another thing is broken related to the part that now needs ordering. It wasn’t funny given that I purchased the car from this very place when they were under a previous dealership. Sorry state

Excellent service from Hatfield. Joseph spent time over the weeks to find me a new lease car that suited all my requirements. The whole process was smooth and professional. Really happy with my brand new Citroen.

Very helpful women named Tracey answered all the questions that I had, I am extremely happy to have spoken to Tracey today. This has been the best service that I've had in a very long time. Definitely will be coming back.

I can’t fault the service I received here. From the moment I walked in I was made to feel welcome, and the whole experience was easy and stress-free. The customer service was honestly brilliant — no pushy sales tactics, just genuine help and proper answers to all my questions.

Andre in particular went above and beyond and made the whole thing so much smoother than I expected. Nothing was too much trouble, and I never felt like just another number.

Would happily recommend them to anyone, and I’ll definitely be back.

I have been very pleased with my communication with the general manager of the Stellantis Hatfield. Following the cancellation of my appointment at short notice, he listened carefully to my concerns and acted promptly to help me. I am very grateful that he understood my situation and demonstrated excellent leadership and customer care.

Leased a Peugeot E5008 from this branch. Enquired online and had a call from Joseph, explained about specifics of car colours, specification we wanted and Joseph sorted perfectly for us. Any questions were answered quickly and a smooth process with collecting the car. Not pushy at all with trying to upsell additonal products and nothing was to much hassle to sort. He made sure the car was fully charged for my long journey home and went through all the set up and features of the car to make sure I was comfortable with it before leaving. Amazing customer service and experience. Thank you 🙂

Peter the salesman was very helpful knowledgeable and funny. Pleasure to deal with and I would recommend anyone to buy from him

They were very professional kind and explained everything I need to know about my car and what I needed to know. 10 out of 10. Thanks petter

Bought a car from them. Took it back for an annual service and MOT. They invented expensive fictitious faults. The following day I took the car to an independent MOT centre and it passed with flying colours.
Phoned the manager, Komol, to complain. She was rude, aggressive, defensive, spoke over me and had a nasty tone. She knew I was telling the truth that’s why she behaved as she did. Best advice use another dealer.

Took my Van for a recall and the technician damaged the turbo cover which he should not of even been touching trying to get extra sales, spent more time on getting a video on a health check we did not ask for than sorting the recall properly. Following the technician manipulating the turbo cover the van has been left the Van with an awful noise. Also following the software update from the recall I drove home with an engine light on!
The van has just passed an MOT and had no issues until it went in for this recall. I even doubt that the oil and filter was changed as part of recall after reading other reviews ! The garage are taking no ownership even though it's documented in their paperwork that the technician manipulated the turbo cover and will not rectify the engine light now without performing a diagnostic which they said we have to pay £199 for. We took it for an independent diagnosic and have been told the software update has caused a communication error with the airbags which is why engine light is on which is also now a safety concern. No manager to speak with! Told can not see it until next week and ive lost money not being able to work. They are not at all apologetic and want us to pay to put it right. I doubt this recall has been carried out as it should. Avoid this garage, the service is terrible and they will give you more problems than you went in with . Ive emailed ceo, logged a complaint but no customer care or response at all. Ive read similar reviews where engine light on after leaving garage and no help. Unacceptable only went in for recall!!

We came into the garage to look at new cars and ended up buying one.
Joseph was very helpful and informative. He took his time with my husband and myself. Joseph showed us a car we never thought we could afford however Joseph worked it out for us so that we could.
Joseph kept in touch with me before the car was actually ready for collection.

Great experience and very professional assistance that is what my wife and I experienced 03/03/2026.
The sales executive was Steven Swindells.
He helped us with every possible ways of replacing our car, I can only thank him for his time and effort.
Would recommend for Peugeot and Citroen vehicles.
Very very good customer service.

8 months of hell…. Never would i return!
Sales process went ok until delivery of vehicle had to change for no apparent reason, paperwork was rushed. On collection when they knew i was short for time they then realised no fuel in car!
Got home with car finally that evening to notice a scratch and other issues too! Missing parts and damage.
This was just the beginning.
Now 8 months down the line finally i thought all would be sorted when the garage finally got car in to look at things. (Only after i complained to customer care back in august 2025 and even they took months to sort out with the garage to get car booked in!)
3 days later with no car and trying to be a single parent and full time carer to my disabled son with no car i am told i have a £100 bill for diagnostics which led to them not finding out what the problem with my gearbox is and by saying i can change a front tyre and that may stop my tyre pressure sensor flashing up when i have already said a rear tyre is the problem and is losing pressure on fast roads that then triggers the sensor! This has been a problem since purchasing the car but apparently because i brought it in June 2025 and discussed the issue with sales team face to face and over the phone and nothing in writing until i put formal complaint in with citroen customer care in August 2025 this isn't enough to cover cost to fix the issue now. Even when i can show evidence of bank statements of regular payments to a tyre pressure machine from just days after purchase and they confirmed tyres show no bulges or punctures etc so ruling out that as a possibility 🙄
Absolutely ridiculous!!!!
I am exhausted! And furious that i have been messed around for months and will now need to source another garage and pay to fix issues that have been there since purchasing!
Never ever again will i step foot into this garage once i finally get my car back!
Only positive they did sort scratch in July and my missing parcel shelf! Oh and have honoured the completely ruined aerial that the car had when also purchased!
Interesting that their garage report states my car is low on engine oil when i also spent ages fighting with them about whether it was given full service before i purchased as it was due and not on citroen online and they promised it was…. But why is my oil already low after 5,000 miles?
Just so much that doesn’t add up.
Be very careful and get absolutely everything in writing if you choose to purchase with them! Wish i’d fought more and not rushed into purchase before getting all my questions answered.

Peter Ward was helpful and explained everything even though he wasn’t van salesman even when we came too pick up van he went over everything again and made sure we understood everything.

Joseph was really helpful and friendly throughout the whole process.

Excellence customer service, straight forward

Peter was great, he helped us through the process. The car is just what we wanted.

Joseph made my experience of buying a new car a very easy and smooth experience from start to finish. He explained everything perfectly and I can’t fault any of the service I received. I would certainly recommend anyone considering buying a car from this dealership to ask Joseph to look after you.

Peter the sales person was very helpful and polite In dealing with my purchase of my new car