Stellantis &You UK - Citroen Hatfield Reviews 

310
TrustScore 4.5 out of 5

4.3

1 Great North Road, AL9 5JA Hatfield, GB


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Rated 1 out of 5 stars

Have a Citroen berlingo 22k miles 20 months old , Stellantis earliest book in to be diagnosed 16th October no courtesy car . Blocked dpf filter told not to drive . 6 weeks before they will even... See more

Company replied

Rated 5 out of 5 stars

I can’t fault the service I received here. From the moment I walked in I was made to feel welcome, and the whole experience was easy and stress-free. The customer service was honestly brilliant —... See more

Company replied

Rated 5 out of 5 stars

Leased a Peugeot E5008 from this branch. Enquired online and had a call from Joseph, explained about specifics of car colours, specification we wanted and Joseph sorted perfectly for us. Any questions... See more

Company replied

Rated 5 out of 5 stars

Seamless experience thus far - bought car and Billy helped us quickly and professionally - thank you. We still have a minor thing to be done by Service which Billy explained and on arrival of... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 1 Great North Road, AL9 5JA, Hatfield, United Kingdom

  • 0170 7288 550

4.3

Excellent

TrustScore 4.5 out of 5

310 reviews

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1-star

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(310)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support from start to finish.

Excellent support from start to finish.
Peter dealt with our initial enquiry and from then on it was all very smooth and efficient. 10/10

January 30, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Hatfield

Thanks for the 5 Star Review Peter and great feedback about Peter!

Rated 5 out of 5 stars
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi Johnston, thank you for taking the time to leave a review for us at Stellantis &You Citroen Hatfield. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Neil Leicester 5 star service

I have to say, when walking into Hatfield Stellantis branch , I was approached by Neil Leicester and straight away made me feel at ease and making me want to purchase from there. Everything was sorted smoothly until the end and he accommodated to my needs. Absolute pleasure to deal with even though he’s a Tottenham fan, would reccomend Neil everyday day of the week, and I don’t agree with reviews but I feel I need to with how professional and witty he was. Appreciated every help Neil

January 22, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Hatfield

Perry, we are so pleased you enjoyed your visit to Stellantis &You Citroen Hatfield! We hope to see you soon!

Rated 5 out of 5 stars

Excellent service at the Hatfield…

Excellent service at the Hatfield branch
Christie and her Manager Dimitrius made the experience very enjoyable I just love my new car a C3 Aircross
Would highly recommend

January 17, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you for the 5 star review Maggie and great feedback on Christie and Dimitrius!!

Rated 5 out of 5 stars

We had excellent dealings with Beth in…

We had excellent dealings with Beth in the Service Department at Hatfield. Our C3 Aircross developed a fault on the main computer and Beth couldn't have been more helpful. The car was in the garage for 3 weeks awaiting a new component from France. Beth very quickly obtained a courtesy car for us and kept us well informed by ringing and messaging every few days. Thanks a lot Beth.

January 2, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Hatfield

Thanks for the 5 Star Review Anne and great feedback on Beth!

Rated 5 out of 5 stars

Excellent annual service experience

My Citroen C5 Aircross was in for its annual service. I had arranged for this to be done while I waited. Reception staff were helpful and friendly and the work was carried out as planned, the car being returned to me cleaned and with the service record properly updated.

November 15, 2024
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Reply from Stellantis &You UK - Citroen Hatfield

Malric, we are so pleased you enjoyed your visit to Stellantis &You Citroen Hatfield!

Rated 5 out of 5 stars

Great Place To Buy A Car :)

We decided to purchase a Electric car. We knew which one we liked the look of (Citroen Berlingo 5 Seater EV).
We visited the showroom in Hatfield and was very happy with the dealership. We test drove the vehicle and asked lots of questions which were all answered.
We purchased the vehicle and everything was very smooth, including the after service care with Peter Ward. much appreciated.

October 27, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Hatfield

Lynn Korosec, thank you so much for your high rating!

Rated 5 out of 5 stars

Great Service

Great service
Service was completed on time

November 19, 2024
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi Michael, thank you for taking the time to leave a review for us at Stellantis &You Citroen Hatfield. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Very friendly and professional service…

Very friendly and professional service receptionist who kept me informed about my car and it was done on time
And cleaned

November 16, 2024
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Ernest Youngs, we are so pleased you enjoyed your visit to Stellantis &You Citroen Hatfield!

Rated 5 out of 5 stars

Excellent service all round…

From the first call to say we needed the mot, the service was brilliant. Easy to organise, the car was collected first thing and we received a call to say when it was finished and the findings. Then the car was returned a little later. Very happy with the service and highly recommended

November 13, 2024
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Reply from Stellantis &You UK - Citroen Hatfield

Lisa Tufnell, we are very happy we could provide you with a positive experience!

Rated 5 out of 5 stars

On my 4 car from this dealership and I…

On my 4 car from this dealership and I can not fault them in anyway.
Everyone is very friendly and knowledgeable.
Always a pleasure in dealing with them.

November 11, 2024
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Reply from Stellantis &You UK - Citroen Hatfield

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

Rated 5 out of 5 stars

All good

Friendly & professional

October 19, 2024
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you for the 5 Star Review Ken

Rated 5 out of 5 stars

Fantastic Harrison

Harrison was fantastic. Knowledgeable, friendly and helpful. Even made us a sign for our new car! He is a credit to the team and I can't recommend him enough.

October 4, 2024
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you for the 5 Star Review and great comments about Harrison.

Rated 5 out of 5 stars

Friendly welcoming experience

Thorough MOT, service and diagnostics. Polite friendly customer service with spotless facilities and a nice waiting area with coffee etc available.

September 26, 2024
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Professionalism

Professionalism, knowledge in a relaxed atmosphere.
Every member of staff were smiling and appeared happy and relaxed

September 8, 2024
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi G Hayde, thank you for taking the time to leave a review for us at Stellantis &You Citroen Hatfield. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Great customer service

Peter and Harrison. Both very nice and helpful.
Explained everything well. Very professional.

September 4, 2024
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hello Nicola, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

What a great experience buying a car with Peter Ward@Stellantis &You Peugeot, Citroen Hatfield

What a great experience buying a car with sales professional Peter Ward at Stellantis &You Citroen Hatfield branch.

Peter was so kind , professional, providing the right level of information about the car, demonstrating car features, test driving, available purchase options and add-on products.

From our perspective, a car purchase should be a positive experience with clear information and let customer to make informed decision.

In last week I have seen 10+ small to mid size dealers , all those were very aggressive sales people who failed to achieve the sale due to their tactics, at least in my case.

Today I have seen such a a caring sales professional Peter Ward. We made a deal on the spot, walked out with positive experience with a little smile.

THANK YOU Peter Ward @ Stellantis &You Peugeot, Citroen Hatfield

August 24, 2024
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you for your 5 star review Ajay and your kind words about Peter. We appreciate your business. Thank you.

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