Stellantis &You UK - Citroen Hatfield Reviews 

Excellent service from start to finish

Beth was brilliant. Kept me informed of every step.

Harrison at Hatfield went way and above would give him a 12 out of 10 if I could. Impeccable customer service. Listened to what I wanted and found me the perfect car to fit my requirements. When went back 3 days later to trade in my old vehicle and collect my new vehicle again had impeccable service. I would say that young man would be an asset to any dealership.

Great customer service ! Communication was great throughout!

Neil has been professional, knowledgeable and friendly; a credit to his profession and a superb advertisement for Stellantis, Hatfield. Chapeau!

My husband and I came into the sales area at Peugeot Hatfield, where we met Harrison, who we have to say was very helpful and knew what he was talking about. He was very knowledgable regarding our choice of car. It was really nice to speak with someone who is really passionate regarding their job. Well done and thank you.

Just purchased a new Citroen C4 with part exchange from the dealership, with the assistance of Harrison and his manager Dimitri. Their approach throughout was highly efficient, professional and customer friendly. The handover (after I had driven from Yorkshire) was well organised and straight forward. Highly recommended.

Robins and Day reception staff were courteous and efficient, offered me a coffee while I waited and made me comfortable. Video from the engineer was interesting.
The central booking facility for the whole country, (nothing to do with Robins & Day who were good throughout) needs to improve.

As usual, the friendly staff at Stellantis &You Hatfield made my annual service and MoT test booking smooth and easy. They even rapidly rearranged dates and collected my vehicle when a medical condition meant I was unable to drive on the original date.

Attention to detail meant they executed my request as I asked and, although this meant a slight delay, this was no problem for me.

Additionally, some extended warranty work was also completed in a completely hassle free manner.

Now, some people may consider that there are cheaper options for servicing. However, if you value the peace of mind and full back-up the franchised dealer network provides, then the staff at Stellantis &You always provide good service.

All Sales Staff team very friendly and kind. No pressure to make a decision-plenty of advice and help to make choices.

Easy to deal with no fuss informed when car was ready great company

i took my work van in which has only done 48,00 miles with an electric fault as the brake and reversing lights were not working, i was advised a cost to plug in and diagnose the issue which was fair then i received a call saying further work would be required and they would look at the fault in 4 days time as they were short staffed, i said the van was urgent for work and they said you have two choices leave it or pick it up up to you their attitude was we don't car, i asked for a managers email details who replied with the same answer as the van was not drivable i had no choice but to wait,i constantly had to call them as they did not update me on progress, eventually it was fixed two week later.
on collecting the van and paying a £1200 invoice which half was labour to change a port which needed to codded to the key at £453? they were very rude unhelpful be careful as they think when they have your vehicle there is nothing you can do as they are the main dealers, i run a bussiness with many customers and if had this level of customer care and service i would be out of business.
manners cost nothing and a please and thank you go a long way.
i would advise the managers to re train their staff especially a lady on reception i wont say her name but very rude.

I’ve had the worst experience dealing with Bethany Gates at your Hatfield branch. I brought my car in on a recall 3 months ago. Left it there for a week. They called me and said it’s all good to go. I came picked the car up. Before I made it home the engine light came on and had to tow it to a garage I know and trust. He had a look at it and said it was my timing belt. Which is what the recall was for anyway. So I asked him to make sure and get me some proof as I would have to take it back to them. He emptied the oil out I have video documentation of all of it and it was full of pieces of the belt. I called them and spoke to a very nice gentleman I can’t remember his name he said to bring it in right away and they were so sorry about their mistake. He was going to have it checked out immediately. Bethany Gates who I previously dealt with called me and said I’d be dealing with her from now on. Was very rude to me, telling me I shouldn’t have went and took it anywhere else to get evidence and how she’s not even going to have the car fixed now. But I had to document that evidence because I couldn’t trust them not to throw them out. So now I’ve been out of a car for 3 months that I pay for each month + plus insurance and road tax. Missed work or had to rent a car when I could just to get to work. Tow trucks back and fourth which I will have to pick up again because she decided they don’t want to correct their mistake. I kept asking for a loaner car and refused each time. My kids had a horrible Christmas because we didn’t have a car to visit family. I can’t believe they are allowed to operate like that.

Very Helpful - Billy spent a lot of time and effort sorting out our requirements to our satisfaction and making a smooth and efficient process to purchase.

Bought a used car from the company. Harrison was a brilliant sales person. No pressure and very relaxed listening to him whistling Christmas songs.
Very professional and will be going back in a few years.

Great service kept informed of any issues and after tge long wait was delighted to take delivery of my Citreon C3 Aircross explained nicely and even connected my phone

Every thing planned went as scheduled. Car collected and delivered spotless inside and out!
Very pleased
Thank you!

Peter was extremely helpful and went above and beyond to help with getting my car. I would highly recommend him and the garage.
He was very professional but kind with it.

Such fantastic customer service & the nicest waiting room. Everyone is super friendly & you get a good description of checks on your car. Wouldn’t go anywhere else!