Stellantis &You UK - Citroen Hatfield Reviews 

Peter Ward was fantastic
He offered me a test drive.
Went through the process and explained the paperwork clearly.

Just been into branch wanting information on the electric c3 the Chinese salesman pointed us to another brand and when asked again about a price for c3 we were told he didn’t know and to come back another time !!! Shocking !!! Certainly won’t be bothering going there again !!!

Dealt with Peter Ward, he was very helpful, nothing was a problem for him, would definitely use him again

I’m so pleased with the service I’ve had, particularly with Peter Ward, who deals with Motability clients. He was superb at talking different options through and was always able to answer any questions I had. Getting a new car can sometimes take a while (through no fault of the garage) and Peter has kept me informed of progress. I will be collecting my car next week and Peter has reassured me about that too. I have felt well cared for throughout the whole process.

Great service! We had Garry Daly help us and he was amazing with giving us all the information we needed. Would 100% recommend!

Unfortunately, my experience was absolutely the worst I could have imagined. I bought my first car — a second-hand vehicle — from Peter, a sales person at Stellantis and You Hatfield and the car was clearly not fit for purpose from the start. I had to return it to service multiple times due to recurring issues.

The first time, I took the car to the Wimbledon service centre. It was a nightmare. Not only did they fail to fully repair the issue, but they also took over three weeks to return the car. I had to chase them constantly, as well as pressure the Hatfield branch (who sold me the car), just to get the repairs done for free — which they should have covered anyway, as the issue was with the oil tank, not normal wear and tear. No one even offered me a courtesy car unless I insisted.

Later, I had to take the car back in again for the same issue. This time in the Hatfield branch, I was dealing with Michael. Instead of fixing it, they told me that they had to follow Citroën's guidelines and I had to drive a certain number of miles to "monitor" the oil consumption — a complete avoidance of the actual problem.

Less than a month later, the exact same problem returned. The oil pressure dropped dangerously low. When I brought the car back, they had the nerve to suggest the oil cap hadn’t been secured — which is outrageous, considering they were the one touching it last.

Once again, they told me to drive even more miles and come back. This was beyond frustrating. I asked for a refund — something I had already requested the first time I brought the car in. At that time, I was discouraged by Michael, who said it would take too long and be complicated due to legal reasons.

Now, months later, they’ve finally agreed to refund me — but only a partial amount (just 60%) despite the fact that I only had the car for 9 months, and it spent over a month of that time in service. In addition I am still waiting for the refund who was promised over 10 days ago now.

The after-sales customer service has been absolutely horrific. I strongly advise against buying a second-hand car from this dealership. They do not stand by their vehicles or take proper responsibility for serious mechanical issues.

Peter Ward is an excellent salesman

Sales Advisor Peter Ward was exceptional. He made the daunting experience of switching a car at the end of a lease and discussing finance stress-free, simple, and even fun! He explained everything clearly and nothing was too much trouble. The whole experience of 'buying' a new car was as seamless as it could have been, and relatively quick. Salesmen can sometimes get a bad rep, but Peter is great and excellent at his job. I only hope other Stellantis customers get to deal with him. He goes above and beyond - even post-handover of the new wheels. Thank you.

Garry was absolutely amazing. I was nervous about getting a new car as this was a big upgrade but Garry made me feel so comfortable. It was all so smooth and I love my new car!

Neil is a true professional. Easy to talk to and very helpful which did assist with our car purchase

Scandalous service. Made an appointment to view a vehicle, and got told less than hour before the appointment that the vehicle has been reserved. Then got told that it had been reserved from the previous night, but no one knew!!!! I questioned this and got told that its not a sales person's job to know that information. I also got sent a personalised video of the car, even though it had been reserved by someone else. I was travelling to the dealership from over a hour away so had to spin around to go home. Very poor customer care, very poor handling of the situation. Suppose the sale is more important than courtesy and decency.

As any major dealership, keen to sell useless after sales. Still awaiting second key for used car after 4 weeks. Told it was ordered but has not been.

Got a text to say car is ready, got to service department and was told to wait whilst they brought car around. I waited over half an hour and was told my car was blocked in!!!
Car was washed poorly with smears and dirty water marks.

I've just leased a car under a driving school program from Robins and Day Hatfield, thank you Peter Ward for your excellent guidance through the whole process. I would thoroughly recommend Robins and Day and especially Peter Ward .

Team were very efficient, friendly and professional.

Polite employees and helpful. Work carried out properly and cleanly

Just had my 11 year old car serviced at the Hatfield branch.

Everything ran smoothly and my car was returned in good order.

Great Customer Service and great Service department - everything is focused on attention to detail - most impressive
Thank you Stellantis Hatfield :)

WE WERE MADE TO FEEL AT EASE. MR FRANCIS WAS EFFICIENT AND VERY HELPFUL IN CARRYING OUT OUR PUCHASE OF OUR NEW CAR.HE WAS MINDFUL OF OUR NEEDS HELPFULL AT ALL TIMES WE THANK HIM FOR HIS EFFORTS IN THIS TRANSACTION MR&MRS J TURNER

We visited Hatfield Stellantis to look at the new c3-e and learn about full electric cars, having had a couple of prior conversations with Peter Ward. When we arrived, he was very helpful and informative and dealt well with our many questions. My wife had a test drive and she liked the car. We were interested and seriously considered a purchase, but unfortunately we cannot get it into our garage due to it being slightly wider and longer, given the very tight angle of approach. We did not take up a very considerate offer to drive to our house and check it out – it might have worked, but the degree of precision needed made it impractical, but the offer was appreciated.
Throughout, Peter was helpful, considerate and very pleasant to deal with and so I can fully recommend the customer experience at Hatfield Stellantis.