Stellantis &You UK - Citroen Hatfield Reviews 

310
TrustScore 4.5 out of 5

4.3

1 Great North Road, AL9 5JA Hatfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Have a Citroen berlingo 22k miles 20 months old , Stellantis earliest book in to be diagnosed 16th October no courtesy car . Blocked dpf filter told not to drive . 6 weeks before they will even... See more

Company replied

Rated 5 out of 5 stars

I can’t fault the service I received here. From the moment I walked in I was made to feel welcome, and the whole experience was easy and stress-free. The customer service was honestly brilliant —... See more

Company replied

Rated 5 out of 5 stars

Leased a Peugeot E5008 from this branch. Enquired online and had a call from Joseph, explained about specifics of car colours, specification we wanted and Joseph sorted perfectly for us. Any questions... See more

Company replied

Rated 5 out of 5 stars

Seamless experience thus far - bought car and Billy helped us quickly and professionally - thank you. We still have a minor thing to be done by Service which Billy explained and on arrival of... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 1 Great North Road, AL9 5JA, Hatfield, United Kingdom

  • 0170 7288 550

4.3

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(310)

2,989 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mike and Zac 5 stars 🌟

I would just like to thank Michale Georgio and Zac for all there hard work and patience during a purchase made at Stellantis Hatfeild, they couldn't have done anymore for me (a very fussy customer) ... very professional and polite,, thankyou once again

January 23, 2026
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Greg Paders, we're happy to hear you had such a positive experience with our team!

Rated 5 out of 5 stars

Top class

Had a fantastic experience buying my new car, everything went smoothly and quick. Special thanks to Peter who has explained everything about the car and the services, and followed me through the purchase answering all my questions. Definitely recommended!

December 12, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hello Stefano, we appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Incredible Service from Peter

Peter at the Hatfield dealership was amazing. Offered my Mum the best customer service. Patient, friendly, knowledgable and efficient. 5 stars!

January 9, 2026
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi there, thank you so much for your positive comments about Stellantis &You Citroen Hatfield!

Rated 5 out of 5 stars

Joseph Adu was very patient great…

Joseph Adu was very patient great service and helped us no end would definitely recommend seeing him if you are thinking of buying a car asset to the company

December 18, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi there, thank you so much for your positive comments about Stellantis &You Citroen Hatfield!

Rated 5 out of 5 stars

Easy and fast turn around

Easy and fast turn around
Getting a new car was made very easy
Thanks to peter

November 27, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Tyrone, thank you for sharing your positive experience!

Rated 5 out of 5 stars

Peter is the reason for great reviews…

Peter is the reason for great reviews because he goes out of the way to make things right.

November 9, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Excellent service

Excellent service, staff were friendly, helpful and very professional. Our salesperson Peter Ward was very good at his job, he took us for a test drive and explained lots about the vehicle and all the electronic gadgets that went with it. Back at the showroom we rarely had to ask questions as everything was explained in detail. The place was very clean and tidy and the staff smartly dressed, even the coffee was very nice. This is the 2nd vehicle we have got from Stellantis & You and we have been very happy with the service we have received.

October 31, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hello Gb, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Excellent service from Peter

Excellent service from Peter
Car delivered on time.
Very satisfied customer .
Thanks so very much 👏🏻👏🏻👏🏻

October 31, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

We hope to be of service to you again in the future.
Best wishes,
Stellantis &You Citroen Hatfield

Rated 5 out of 5 stars

Peter Ward

Peter Ward, and also Phil, have been very helpful and responsive throughout the car exchange process. Definitely recommend

October 23, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Great experience of purchasing our C3…

Great experience of purchasing our C3 Aircross with Joseph. Great car at a sensible price. Joseph was helpful throughout making the whole process very easy. Recommended.

October 1, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Last Barn, we really appreciate your positive review!

Rated 5 out of 5 stars

This car dealership has been excellent…

This car dealership has been excellent picked up my Motability car and Delivered it back thank you to Tracy in service.

October 16, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hello David, we appreciate you taking the time to leave us this feedback.

Rated 1 out of 5 stars

warranty repairs means 0 urgency

Was initially delighted with the service when purchasing, Beyond delighted.

Sadly 6 months after spending £10,000 plus the 2 year warranty I’m shocked that the engine already has a fault and requires a cat replacement 6 months later. Told not to drive but earliest appointment was 8 weeks away. Luckily I called everyday until there was a cancellation. Currently been 7 days and have no resolution. Waiting for parts…

Luckily warranty covers repair cost, however don’t be fooled. No curtesy car so have had to spend a fortune on cabs and had poor communication throughout. Also the store manager refused to take my call or call me back to explain and apologise. I have lodged a formal complaint and a case with the motor ombudsman

October 27, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

Rated 5 out of 5 stars

The whole process was made seamless by…

The whole process was made seamless by Joseph and explained all aspects making the purchase a pleasure and we are big Peogeot fans , the Hatfield dealership comes highly recommended

September 30, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi Dean Ramjeet, thank you for taking the time to leave a review for us at Stellantis &You Citroen Hatfield. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Really welcoming & helpful staff

Really welcoming staff. Peter Ward was really helpful to accommodate all my car needs and went into detail when I had many questions due to this being my first time purchasing a car on lease. Thank you very much!

June 22, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hello Divya Nayee, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Andre - Car Service

Andre was very helpful and friendly, enjoyable experience!

September 4, 2025
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hello Alex Hughes, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Excellent Dealership Great Customer Service.

What can I say excellent dealership superb customer service. This is my second Citroen C5 aircross from this dealership. We have been treated very well with our previous car for servicing ect during the last 2 years, so it was an easy decision to come again for our new car.
Peter Ward was our salesman this time and what a great person he is. Took time to explain about the car and then the nitty gritty details of the sale and all the paperwork. He was very friendly and put us at ease, I cannot speak highly enough of him. If you are looking for a Citroen then seek Peter out you will not be disappointed.
The whole team are welcoming and seem ready to go the extra mile to assist you. They are overseen by Darren Leader the general manger and as I can testify to based on personal experience if there should be a problem he will definitely ensure that it is resolved promptly and satisfactorily.
This is an excellent dealership and I cannot recommend it highly enough.

August 27, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi Andy, thank you for taking the time to leave a review for us at Stellantis &You Citroen Hatfield. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Taking the worry out of expensive purchases

Comfortable, un-pressured engagement with Eniola, who was supportive, clear and helpful throughout the whole transaction.

August 27, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Paul Channon, we're glad to hear you enjoyed your visit.

Rated 5 out of 5 stars

Harrison Francis

We have been interested in a new Peugeot and requested some information regarding boot size and vehicle specifics and the response was very quick and extremely helpful. Harrison went above and beyond to provide a great customer service and we will be booking in an appointment to come and talk further.

August 26, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Hi Sarah Francis! We're so happy we were able to help you out!

Rated 5 out of 5 stars

Peter (Motability Hatfield)

Peter (Motability Hatfield) was incredibly helpful and patient after we arrived for our initial appointment and had to rebook due to my sons needs, we were definitely not easy customers 😅 but Peter made the whole process smooth and put me at ease, he gave us all the relevant information needed to make an informed choice and kept us up to date with the progress of our order (Peugeot 2008) We are very happy with our purchase, thankyou Peter

July 15, 2025
Unprompted review
Stellantis &You UK - Citroen Hatfield logo

Reply from Stellantis &You UK - Citroen Hatfield

Katherine, we really appreciate your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look