Stellantis &You UK - Citroen Liverpool Reviews 

329
TrustScore 4 out of 5

4.0

77 Mill Lane, Old Swan, L13 4EJ Liverpool, GB


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Rated 1 out of 5 stars

Booked our Citroen in for its first service at the Liverpool Edge Lane Branch at 9.45am. Was informed we would be notified and heard nothing. I had sent a text at 4.45 pm to ask for any updates as we... See more

Company replied

Rated 5 out of 5 stars

Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently. Would recommend and will r... See more

Company replied

Rated 5 out of 5 stars

It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey . Payment sorted... See more

Company replied

Rated 5 out of 5 stars

I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite ha... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 77 Mill Lane, Old Swan, L13 4EJ, Liverpool, United Kingdom

  • 0151 2547 339

4.0

Great

TrustScore 4 out of 5

329 reviews

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1-star

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(329)

3,069 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

February 12, 2023
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Callum was really helpful

Callum was really helpful , he explained everything , he made it a great experience

February 9, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Hi E Ohara, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Recently changed my car at robins and…

Recently changed my car at robins and day Liverpool as my car had faults, I was seen to by Callum who was very professional and helped me with changing my car, talked me through everything and came away with a new car so feel so much happier

January 11, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Lottie Witham, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

We have had a car from this dealership…

We have had a car from this dealership before and the mutability advisor was very helpful and took the time to explain everything to us

January 12, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Jennifer Duff, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

The salesman was a very nice and…

The salesman was a very nice and helpful man

November 6, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Very satisfied customer. I have returned to this company for the…

I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite happy.
The staff I have spoken to over the years are so helpful and knowledgeable about their products and try their best to give you the best possible deal they can, and they are also always contactable throughout the transaction 👍. Very satisfied customer.

December 1, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

John Leatherbarrow, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

Rated 1 out of 5 stars

The worst experience

The worst experience, in 40years, I have ever had when purchasing a new car. Made an agreement on the 07/08/22 to purchase a new Citroën C3. I was told it would be ready for 1st week in November, I understood the wait of 3 months because of the current climate. The new car did not arrive at the stipulated date. After several unanswered emails I decided to go into the dealership, only to be informed that the sales advisor dealing with my purchase no longer worked there. I was never contacted about the advisor leaving. So another advisor is put in charge of my purchase. I now get another date for delivery of my car which is promised to be 6th or 7th December. Lo and behold it doesn’t turn up and as I write this review on 20/12/22 I have still not received my new car. This fiasco has impacted on my business financially and also on my customers (present and potential)

December 20, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Ted, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at 0151 254 7339 to discuss this further.

Rated 5 out of 5 stars

Mike Mannheim is a credit to the…

Mike Mannheim is a credit to the company and spent a lot of time with us throughout our experience purchasing our car.
Thank you Mike for you assistance
E & K Mullins

June 9, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Emma Jane Mullins, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Helpful

Helpful, friendly and efficient.

December 5, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Stuart, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

I was well treated and got a call after…

I was well treated and got a call after my visit

November 29, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Excellent service

Office and service staff pleasant and efficient.

November 22, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Joanna Nolan, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

This is the best garage I have been to by far

Staff was very helpful and polite and my car was washed and ready for collection in the time I was given

November 8, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Angela, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

First Class

Everything from beginning to completion was dealt with professionally and friendly, consulted throughout regarding additional work. All prices quoted were accurate. We definitely use your service again.

November 7, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Raymond Miles, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Laura the sales rep went the extra mile…

Laura the sales rep went the extra mile to help me get the car .many thanks to her.

November 16, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Michael Garnett, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We hope to see you soon!

Rated 5 out of 5 stars

Callum was really professional and I'm made up with my car

Callum was really professional, helpful and friendly and helped me to find my perfect car. Not at all pushy but really knowledgeable and helpful. I'm made up with the car I've bought and Callum has arranged for a couple of imperfections be smoothed out before I pick it up, which is fabulous. Couldn't recommend the place enough!

November 14, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Alice K, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We hope to see you soon!

Rated 5 out of 5 stars

Friendly and helpful staff,easy to…

Friendly and helpful staff,easy to book,job done quick

October 24, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

Rated 5 out of 5 stars

Prompt reply

Emailed the company to find out if there was update on delivery of car. They called me back and explained the delay and ensured any queries I had were answered. Quick and efficient and friendly too.

October 31, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Tracey Morrell, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

Rated 1 out of 5 stars

My Peugeot 2008 KV19DVZ as been on your…

My Peugeot 2008 KV19DVZ as been on your site for over 3 weeks waiting for a rear door passenger electric window not working, I bought the car from Arnold Clark who couldn’t fix it after 3 visits and 2 courtesy cars later, They decided it should go to a main dealer yourself lucky enough I was given yet another courtesy car which I need for work. I have now done more miles in courtesy cars than I have in my own, I have received no phone calls for the last 10 days to let me know if there are any progress the last time I called in myself to ask, I only got the car 1 July 2022

October 7, 2022
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Hi Brian Ralston, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit i have spoken to the aftersales department over not keeping you updated over your parts delay however your previous issues with Arnold Clarke have nothing to do with our aftersales department. Unfortunately your part is on back order which is out of our control however i believe we have kept you mobile even though we didn't supply the vehicle, we have chased up your part and believe it will arrive at site early next week, when it does we will contact you to let you know when the vehicle is fixed.

Rated 5 out of 5 stars

Phoned with a question regarding my new mobility car order

Phoned with a question regarding my new car as my order had been passed over from an other company. The person I needed to talk to was busy but said he would phone me when free. After nearly 1hr Mike who deals with mobility did phone me and gave me a lot of help and information for which I am grateful and am now more relaxed about how things are going.

October 24, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

George Butterworth, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Excellent service and friendly staff all round 10/10

I would highly recommend this company especially the desk staff for their politeness and friendly welcome very helpful and understanding

September 22, 2022
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Reply from Stellantis &You UK - Citroen Liverpool

Ian Crompton, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Liverpool! We look forward to your next visit! Take care!

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