Stellantis &You UK - Citroen Liverpool Reviews 

Unbelievably bad service. My car has been with this brach for 7 months. To get a spring in the seat fixed and brakes. I have been in today to find the seat has been done but apparently they forgot about the brakes. 7 months to get one part. I would never use this branch again. Staff I have spoken just say one thing on the phone and say they didn't say it when you go to branch.

The staff are all friendly and helpful. Everything was sorted out quickly and efficiently.

staff are really proficient and knowledgeable my experience was pleasant

I do not normally post my opinions but I am so impressed with the service I received from Stellantis when buying a new car was top class. Laura went above and beyond to make buying the car a really good experience, she kept me informed was polite and helpful and a gave really good example of excellent customer service. Well done Laura. Thank you

Callum was very friendly, helpful and honest.

Personally I feel Robin's customer service is excellent.

Mike was first class. Dealt with every detail. Advised us of any pitfalls etc. Could not have asked for a better service.

Excellent company to deal with, clear information on materials required and cost provided before commencement of work, so no frightening bills at the end. brilliant service and reasonable prices

Very helpful sales person (Laura) who explained everything clearly. Didn't feel pressured, got exactly what I wanted. Can't wait for my new car to arrive.

After a breakdown & rescue by the RAC it took 2 weeks for the Liverpool Dealership to be able to get the car booked in just to be looked at,. It then took another week and a half to get the new fuel pump & fit it. When the car was eventually returned to us it had a leak from the fuel tank, the tank didn’t leak before they replaced the fuel pump!! . The car then went back in for another two & half weeks for them to order & replace the fuel tank (we were told it should take 3 or 4 days) . When we got the car back again we found a bolt stuck in one of the rear tyres Obviously it is possible that this bolt could have been picked up anywhere. I Can only say that the click click click noise from the bolt hitting the road as the wheels turned was first heard not long after leaving the Liverpool dealership. The RAC identified the problem and did a temporary puncture repair. I Decided to use Kwik fit to replace the new tyre , I didn’t want to risk letting the car go back to the Liverpool dealership. How long might they hold onto it to fit a new tyre ??
Telephone contact with the service department at Liverpool is a nightmare as they do not return calls & quite often they don’t answer the phone (you get transferred to a uk call centre ) I ended up going into the dealership each time to get progress reports . And to be fair Andrea on the service desk tried her best each time to be helpful but unfortunately was let down by the service dept on multiple occasions.

Quick and easy friendly staff, quick turnaround

Purchased a 10 month old Citroen C4 from Citroen, Liverpool. As I was travelling a considerable distance I was relying on a video of the car provided by one of their salesmen to view the car. Everything was fine on the video, so an agreement to purchase the vehicle was made and a deposit paid. Upon arrival at the dealership damage to the rear off side door was found which was not on the video and had occurred after the video was taken.

It was agreed by the manager that on my arrival home I was to obtain a quote from a local autobody repairer and Liverpool Citroen would refund the cost. I supplied the required quote, but now the manager and salesman are refusing to answer or acknowledge my emails. It now looks likely that legal action will have to be initiated to repair the vehicle.

They are happy to take your money but provide no backup. I would not recommend this dealership to anyone and if this is Stellantis and You's level of customer service I will not purchase another vehicle from any of their branches. Be advised take your business elsewhere.

We were very happy with our treatment from all staff

Dan, was very helpful and knowledgable and ensured we got the right car and deal for us!
Thank you!

The customer service given to me by Callum was incredibly beautiful and professional. He explained the details flawlessly.I came to inquire about Citroens, but I ended up ordering for my Citroen. I love my new C5 Aircross. I am letting every one go grab themselves a Citroen, because they make you understand the value and satisfaction of buying yourself a brand new Citroen.

Ryan mills, top man explained everything to us brilliantly was very chatty and great to be with would recommend.

From start to finish we had a good sales rep. Explained everything we needed to know and kept us informed .very polite to