Stellantis &You UK - Citroen Liverpool Reviews 

329
TrustScore 4 out of 5

4.0

77 Mill Lane, Old Swan, L13 4EJ Liverpool, GB


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Rated 1 out of 5 stars

Booked our Citroen in for its first service at the Liverpool Edge Lane Branch at 9.45am. Was informed we would be notified and heard nothing. I had sent a text at 4.45 pm to ask for any updates as we... See more

Company replied

Rated 5 out of 5 stars

Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently. Would recommend and will r... See more

Company replied

Rated 5 out of 5 stars

It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey . Payment sorted... See more

Company replied

Rated 5 out of 5 stars

I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite ha... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 77 Mill Lane, Old Swan, L13 4EJ, Liverpool, United Kingdom

  • 0151 2547 339

4.0

Great

TrustScore 4 out of 5

329 reviews

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4.0

All reviews

(329)

3,069 reviews in the last 12 months

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Rated 5 out of 5 stars

Jorge was a lovely man explained…

Jorge was a lovely man explained everything we were given coffee he talked to us throughout the whole thing and was making us laugh a lot all round a great experience great people

September 6, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Mrs Jacqueline Higham, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars
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Reply from Stellantis &You UK - Citroen Liverpool

Mr Devaney Stephen, we are so happy to read such a great review about Stellantis &You Citroen Liverpool! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 1 out of 5 stars

Absolutely dreadful experience and service.

I ordered a new Peugeot 3008 two months ago. It was delivered and I was told the parking camera's didn't work but they would collect it in a couple of days and sort this out urgently. This didn't happen.

I have spoken to and emailed the Liverpool branch mamy times since, including the Assistant Aftersales Manager, and they keep telling me that they have ordered the part urgently and they can't do anything else. This is totally unacceptable for such a large company as Peugeot and Stellantis.

I have asked for details of senior managers to complain and was told that they don't have any names and was just given the peugeot website. I find it hard to believe that they don't know the nanes of senior colleagues. Absolutely dreadful.

The worst customer service and experience I have ever had and I purchased a brand new car.

August 23, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Rob Mcguire, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our Head of Business who is back in the dealership on the 6th September would really like to speak with you more regarding this matter. Please reach out to us at 0151 254 7339. We look forward to hearing from you.

Rated 5 out of 5 stars

Excellent service from Guy

Excellent service from Guy. Very patient, especially as we changed what car we were buying half way through the process. He remained very polite, helpful and knowledgeable through the process and would “deffo” buy a car from him and the dealership again

August 22, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Joe, thank you so much for your positive comments about Stellantis &You Citroen Liverpool! We're looking forward to your next visit with us!

Rated 5 out of 5 stars

Great experience ..

Great experience ... everything explained clearly and all questions answered thoroughly. Callum made the whole thing easy and straightforward. Very happy with the final deal. Recommended wholeheartedly.

August 20, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Joe Hynes saved the day

Joe Hynes saved the day ! Excellent service and communication, our elderly parents car is now sorted out with new tyres. It was a real pleasure working with him.

August 17, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Karen, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Excellent after sales.

Recently got a brand new E2008. Car came a few weeks earlier than anticipated and is beautiful. The customer service beyond getting the car has been very professional. Thank you Stuart. We will be back in 3 years time for the next car.

August 17, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Wendy Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Stellantis Liverpool

Local dealer. Previous purchase from them. No pressure sales talk.

August 13, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Asha

We found asha the salesman to be very courteous and very knowledgeable and put us at ease ,and went through everything in a way that we could clearly understand

August 13, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Carol, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

I met with Stuart I think his name was…

I met with Stuart I think his name was he was the most helpful man very good sales man and would definitely consider cars from Stellantis after this one

August 6, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Daniel Macarthur, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Software upgrade with vehicle check

Really easy to make a booking, great communications from service centre, excellent all round

July 30, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Pleasant surroundings friendly staff

Pleasant surroundings friendly staff, got a great loan car for the day. Work carried out no problems definitely go back again.

July 31, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Richard Gray, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 4 out of 5 stars

Happy with (Stellantis Liverpool) Peugeot customer service

I had a recall on my vehicle
I rang my local Peugeot dealer, Liverpool
Even though they were extremely busy, I was able to book my vehicle in quickly and easily
I had to wait on parts, but then the job was completed satisfactory
The service department were very helpful, especially a gentleman called Joe Hynes who went above and beyond with his customer service, which was excellent
Overall a very pleasant experience and my car us now fixed. Happy customer

August 8, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Karen Sharples, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Guy at peugeot

We dealt with Guy at peugeot, old swan. He was very helpful and professional throughout the whole deal. Very friendly.

August 4, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Emily Jones, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Recently purchased a Citroen C5…

Recently purchased a Citroen C5 Aircross. Very helpful and friendly staff.
Guy (Liverpool branch) sorted everything and went above and beyond.

July 31, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 4 out of 5 stars

Problem solved

This was our second car from Robins and Day (Stellantis).Having been very happy with our 3008 we decided to invest in a newer model of the 3008.We have had problems with the car and the final problem did cause some worry to ourselves at a time when due to ill health we could not be without the car.
The point of writing this review was to say a big thank you to Joe Hynes on the service desk and also Andy the service manager. When they knew about the problem we had they could nt have done anymore for us. We had a courtesy car for the duration of the repair and also paid for a private taxi to go and pick the courtesy car up. This is a big thumbs up for the Mill Lane Liverpool Stellantis.

August 3, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Aidan, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Thank you to Anthony at Liverpool

Thank you to Anthony at Liverpool, had the best experience buying my new Peugeot from start to finish. Amazing customer service and support throughout. Highly recommend.

July 29, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Chloe White, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Very friendly

Very friendly, good communication, fast and easy process

July 29, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

I sincerely recommend

The employee with whom I had an appointment at Liverpool branch was waiting for me because I was stuck in a traffic jam.My lateness meant that he stayed longer at work to explain everything to me and do a test drive.Very professional kind service.I sincerely recommend this seller.

July 14, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Slawomir, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Good experience all round

Good experience all round, very efficient and Callum Was very good at explaining everything. 5 stars thank you. So happy with my new car.

July 15, 2023
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Reply from Stellantis &You UK - Citroen Liverpool

Tammy Kavanagh, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool! We look forward to your next visit! Take care!

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