Stellantis &You UK - Citroen Liverpool Reviews 

328
TrustScore 4 out of 5

4.1

77 Mill Lane, Old Swan, L13 4EJ Liverpool, GB


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Rated 5 out of 5 stars

Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently. Would recommend and will r... See more

Company replied

Rated 5 out of 5 stars

It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey . Payment sorted... See more

Company replied

Rated 1 out of 5 stars

You pay for diagnostics but they just repair what you complain about. My car had to go in twice for “problems they couldn’t have seen”, I wonder what the “specialist diagnostic“ is for. Now the car h... See more

Company replied

Rated 5 out of 5 stars

I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite ha... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 77 Mill Lane, Old Swan, L13 4EJ, Liverpool, United Kingdom

  • 0151 2547 339

4.1

Great

TrustScore 4 out of 5

328 reviews

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Replied to 94% of negative reviews

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4.1

All reviews

(328)

2,929 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy with my purchase today

Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently.
Would recommend and will return when I need a new car again

August 23, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi there, Thanks for taking the time to leave such a positive review. It’s great to know everything met your expectations. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

Great helpful service from Bobby Brown…

Great helpful service from Bobby Brown at Liverpool.
Made the whole process simple and seamless without any pressure !

August 11, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Karen, We appreciate your feedback and are delighted you had such a smooth experience. If there’s anything we can help with in future, we’re always here. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

Great customer service from Jack G

June 19, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Janine, We’re glad you had a great experience with us. Your feedback means a lot, and we look forward to welcoming you back again soon. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

Could not fault the service from start…

Could not fault the service from start to finish. Callum Griffiths is the best salesman i’ve ever dealt with, easy part ex process and purchase of new car, always available with quick response times when I had questions and went above and beyond for me, I felt really valued even buying a second hand car which I havent experienced before - recommended the garage to everyone I know!

May 29, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Shefali, thank you for the amazing feedback. We’re thrilled to hear you had such a great experience, and the team will be delighted to read your comments. Kind regards, Stellantis &You UK

Rated 1 out of 5 stars

Struggle to get the £99 back

Struggle to get the £99 back. Even with after the car bought. Customer service said is the responsibility of the dealer is not interested.
Go to any Chinese car maker if do not want the hassle

May 18, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Dirk, we apologise for your experience and any frustration it caused. This isn’t reflective of the standards we strive for, and we’ll be reviewing the matter as a priority. Kind regards, Stellantis &You UK

Rated 5 out of 5 stars

Excellent experience with Stellantis Liverppol

Excellent experience with Stellantis &You Liverpool, especially Bobby Brown who has been outstanding throughout the process. I was looking for a very specific car and after speaking to multiple dealerships, Bobby was the only one who managed to source the exact vehicle for me within days.

His communication, professionalism, and customer service have been exceptional from start to finish - always keeping me updated and making the whole process smooth and stress-free. A real credit to the dealership. Highly recommend!

May 15, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi, thanks for taking the time to share such a positive review. We’re really glad to hear everything met your expectations. We’ll be sure to share your comments with the team! Kind regards, Stellantis &You UK

Rated 1 out of 5 stars

Very very disappointed with the after…

Very very disappointed with the after sales care I’ve received.
After 6 months of driving a new berlingo van I had an engine fault. Which should be recalled under warranty.
Which I’ve come into the garage to check it out and there’s no available appointments for over a month.
Now all they said is ‘ I would advise not driving it, but we can’t do anything for you at this time’
If something happens to the van whilst I’m driving it, I will probably be the fella responsible for the damage and the warranty will be scrapped off.
Be careful with the car/van you choose to purchase and I hope this doesn’t happen to many more people.

April 30, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Ed, thank you for sharing your feedback. We sincerely apologise for the issues you've encountered and would appreciate the opportunity to resolve them. Kind regards, Stellantis &You UK

Rated 1 out of 5 stars

Where do i start

Where do i start, bought a brand new citreon grandspacetourer in 2019, it has been recalled by citreon for a faulty cambelt, unfortunately they recalled it the day after it snapped after seeking advice from citreon, if you have a spacetourer I suggest you book it in asap, they did not tell me there was a recall only sent the letter after I had rang them, anyway they said book it in here they will fix it, paid for the car to be recovered to stillantis when we got there was told we had to pay £1380 to have the car stripped to see if that was the problem, been told off another mechanic that it is definitely the problem, so I then paid for the recovery again to take it home as I don't have that sort of money to throw around, there words this they will take it to pieces for £1380 if it is the fault they have recalled it for they will fix it but i would have to pay £1380 to strip an £1380 to rebuild it, after a lot of phone calls an constantly being fobbed off by their customer service they came back with this, the car has to have a full service history, which it has, had to be under 100k miles, it's on 46k, an had to be under 6 years old, it was 6 years a one month old when it went, very convenient, anyway I am now left with a pile of scrap that worth £400 took the car on finance an paid 26k for it over the course of finance, my advice to anyone who has one book it in NOW before you end up with nothing because you will, these are grifters through an through i would not give them the chance at all, they told me the car had to be running to diagnose the problem after I had rang them telling them it was already broke, I'm now left with nothing, lost my job because I couldn't get there, having to walk the kids to school, shocking behaviour, if you have one get it booked in ASAP

October 23, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Gaz, thank you for taking the time to provide such detailed feedback. We are sorry to hear that your experience fell below expectations and appreciate you bringing these concerns to our attention. Your comments have been noted and will be reviewed internally to help us improve the experience we provide to our customers. Kind regards, Stellantis &You UK

Rated 1 out of 5 stars

“ Specialist mechanics “

You pay for diagnostics but they just repair what you complain about. My car had to go in twice for “problems they couldn’t have seen”, I wonder what the “specialist diagnostic“ is for. Now the car has came out their garage with gearbox problems. A semi - automatic gearbox I had changed entirely less than 6 months ago. You can’t tell me they don’t sabotage something so you come back

April 10, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Okolotu, thank you for sharing your experience with us. We are sorry to learn of the issues you have described and understand your disappointment. Your feedback is important to us, and we will ensure your comments are shared with the relevant team for review. Kind regards, Stellantis &You UK

Rated 1 out of 5 stars

AVOID FOR YOUR FUTURE FINANCES

Have recently been advised that the car I purchased in September doesnt have full servicd history as I was told at point of purchase. As a result, Citroen will not repair the car under warranty. I would not recommend anyone buy a Citroen car and particularly not from Stellantis and You. Everyone tries to pass responsibility to the other: Citroen garages, Citroen and Spoticar.

April 21, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Rebecca, we apologise for the disappointment and frustration caused. Please get in touch with us directly so we can review the situation and provide appropriate support. Kind regards, Stellantis &You UK

Rated 5 out of 5 stars

Great all round service

Great all round service, mo collected my car and returned it, professional young man, thanks Mo

April 7, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi John, thank you for taking the time to share your positive feedback. It’s wonderful to know that your experience met your expectations and that our team was able to provide the service you deserved. Kind regards, Stellantis &You UK

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and sales from Bobby Brown from start to finish- he made the whole process go smoothly & I cannot thank him enough- a real credit to Stellantis Liverpool.

March 17, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Emma, Thanks for taking the time to leave such a positive review. It’s great to know everything met your expectations. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

We are buying our new car and we are…

We are buying our new car and we are dealing with Danielle she is brilliant we wanted our car in red and she has got us one citreon c3 aircross brilliant Danielle we can't wait to get it barb and nev stalantis and you mill Lane

March 22, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Barbara, Thank you for the 5-star rating! It’s always encouraging to hear when our team delivers the level of service we aim for. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

No better place to buy a car and have services MOTS.

I have had an excellent experience with Stellansis Liverpool. I’m currently non weight bearing after surgery so can’t drive. I still needed a car service and they picked my car off and then dropped it off. Not only was that a huge help and relief but it was brought back valeted. They also send a link to view the service and the person servicing tells you what may need doing so it’s not a surprise.
I can’t recommend using this company enough. They are always lovely when you go in no matter who you see in the day. Also have an excellent free coffee machine (better than Costa coffee etc) 🤣
Thanks so much for making this so easy for me at a difficult period in my life. It is VERY much appreciated.

March 17, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Clare, Thank you for the 5-star rating! It’s always encouraging to hear when our team delivers the level of service we aim for. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Callum went above and beyond. Would recommend to all

March 7, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

B.dandy, we're so glad that we were able to go above and beyond your expectations, your feedback is appreciated and I will certainly feed back your review to Callum.

Rated 5 out of 5 stars

Sean was brilliant in helping us order…

Sean was brilliant in helping us order our new car. His service was spot on and was all done very quick, thank you

February 28, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Emma, we really appreciate your positive review!

Rated 5 out of 5 stars

Used Car Purchase

Great service from start to finish! My initial test drive was with Tyler who showed me some of the key features of the vehicle I was interested in. Arash and Tyler then went through the finance options and additional products to give me a clear and detailed overview of what was available. Took me a day or so to make my decision about the car, but they had it ready for me very quickly after i had informed them. Thanks fellas!

February 27, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Ds, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Went to see the mobility specialist…

Went to see the mobility specialist Shaun he was extremely helpful and had the time to actually go through the car choices and made our experience extremely easy .

February 25, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Sarah Williamson, we are so happy to read such a great review about Stellantis &You Citroen Liverpool!

Rated 5 out of 5 stars

Excellent service

February 16, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Good Morning Samantha, It's great to see our team looked after you and thank you for your 5* review. Many thanks Claire

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