Booked our Citroen in for its first service at the Liverpool Edge Lane Branch at 9.45am. Was informed we would be notified and heard nothing. I had sent a text at 4.45 pm to ask for any updates as we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently. Would recommend and will r... See more
Company replied
It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey . Payment sorted... See more
Company replied
I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite ha... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
77 Mill Lane, Old Swan, L13 4EJ, Liverpool, United Kingdom
- 0151 2547 339
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service

Reply from Stellantis &You UK - Citroen Liverpool
Arash has been Very helpful
Arash has been Very helpful , felt at ease when here and not rushed.
Was patient with me as I have health issues.
Would recommend to family and friends

Reply from Stellantis &You UK - Citroen Liverpool
Sean was amazing needed to sort a car…
Sean was amazing needed to sort a car in a day was amazing all done and sorted thank u

Reply from Stellantis &You UK - Citroen Liverpool
Great experience nothing too much trouble.
Such a lovely experience buying our Peugeot from Stellantis Liverpool. Nothing was too much trouble ! Bobby was very friendly but also so professional and was able to give us all the information we needed to make our purchase. Thankyou so much Bobby. We will certainly recommend. !

Reply from Stellantis &You UK - Citroen Liverpool
Very attentive service from Arash
Very attentive service from Arash, he was very polite and answered my questions easily and patiently
The car was spotlessly clean inside and out
I can recommend Stellantis on Mill Lane

Reply from Stellantis &You UK - Citroen Liverpool
Sales person Bobby Brown willing to go…
Sales person Bobby Brown willing to go the extra mile, answer all queries. Initial meeting and test drive all went well. Bobby backed up by his manager at handover to ensure good service.

Reply from Stellantis &You UK - Citroen Liverpool
Paid for car to be droped off at…
Paid for car to be droped off at citroen ...Car went in for airbag on way home fell off steering wheel and is hanging by wires was told to drive car back with it hanging off serious safety issur with these cars stay away from them as they no help at all and no regards for your safety

Reply from Stellantis &You UK - Citroen Liverpool
New car pick up
Excellent service from Addy and a pleasure to order my new car from. I would recommend to everyone

Reply from Stellantis &You UK - Citroen Liverpool
Helpful assistance led to new car
Went to Stallantis with the intention of ascertaining what penalties may be incurred to end a four year contract after three years. As we entered the showroom we were greeting by one of the sales team, Sean. He listened to our needs and requirements, sat us down and methodically went through all the possible scenario’s. At this point it was clear that a new car was possible without any issues, and thats exactly what we got. Sean was excellent in providing detail, and describing the process. He is a credit to his showroom, we left the premises with the confidence that a car purchase had made with an informed choice. We look forward to delivery date!

Reply from Stellantis &You UK - Citroen Liverpool
Disgraceful customer service
Absolutely disgusting service promising phone calls that never never happen blatantly lying to cover themselves and their poorly trained staff !! Had my car for nearly a month with a body work problem causing the boot and rear seat to become soaking wet, initially refused to accept the problem was not a door or boot seal, and as such was not covered with the extended warranty. I would definitely avoid the dealership in Liverpool as it is an absolute disgrace to the motor industry.

Reply from Stellantis &You UK - Citroen Liverpool
we had a very bad experience here it…
we had a very bad experience here it was my grandson's 1st car we wanted everything perfect for him with bought the bows and everything to put on to surprise him with car outside his house.
But things went from bad to worse managers making promises they didn't keep the car had problem after problem to the point he is still having problems with the car. The sorriest day was the day we walked into that car showroom. I feel sorry for my grandson as the money he as payed out on this car is unbelievable. We went to a proper car dealer thinking we would if had all this.

Reply from Stellantis &You UK - Citroen Liverpool
Sean Rice provided an excellent service…
Sean Rice provided an excellent service and had great communication skills to ease my disabled son through the process

Reply from Stellantis &You UK - Citroen Liverpool
Amazing service and friendly and knowledgeable staff member Callum
Callum was incredibly helpful from start to finish. Nothing was too much trouble and I never felt under pressure about choosing my new motability car. I would highly recommend the Liverpool branch especially with the help of Callum. He is an asset to you.

Reply from Stellantis &You UK - Citroen Liverpool
BOBBY BROWN MADE MY EXPERIENCE A VER Y…
BOBBY BROWN MADE MY EXPERIENCE A VER Y EASY TIME SO PLESANT AND HELPFUL ALL THE WAY THANK YOU SO MUCH YVONNE SELSBY

Reply from Stellantis &You UK - Citroen Liverpool
Customer care was very good from start…
Customer care was very good from start to finish. Problem identified and part orders and filled with no problems..
Sarah was a very friendly member if staff and kept me informed of what was happening

Reply from Stellantis &You UK - Citroen Liverpool
Amazing service
Ash is amazing great communication just picked up our brand new car 5 star service

Reply from Stellantis &You UK - Citroen Liverpool
Sam & Danielle made my experience…
Sam & Danielle made my experience purchasing a car very enjoyable

Reply from Stellantis &You UK - Citroen Liverpool
I dealt with Neil Marshall
I dealt with Neil Marshall. He was really helpful, patient and informative. He explained everything clearly. He was very helpful on the test drive and made he feel comfortable. Thanks so much Neil.

Reply from Stellantis &You UK - Citroen Liverpool
Very smooth purchase of car
Very smooth purchase of car. Sam was thorough and kept us up to date with the process. She even came in on her day off to complete the sale to suit our time line! Big thanks

Reply from Stellantis &You UK - Citroen Liverpool
Beware of buying from this company
Beware of buying from this company. They are liars and crooks. Paid for a service and they didnt do it, then tried to wriggle out of submitting a complaint or a refund. Small claims it is then.

Reply from Stellantis &You UK - Citroen Liverpool
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







