Stellantis &You UK - Citroen Liverpool Reviews 

329
TrustScore 4 out of 5

4.0

77 Mill Lane, Old Swan, L13 4EJ Liverpool, GB


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Rated 1 out of 5 stars

Booked our Citroen in for its first service at the Liverpool Edge Lane Branch at 9.45am. Was informed we would be notified and heard nothing. I had sent a text at 4.45 pm to ask for any updates as we... See more

Rated 5 out of 5 stars

Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently. Would recommend and will r... See more

Company replied

Rated 5 out of 5 stars

It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey . Payment sorted... See more

Company replied

Rated 5 out of 5 stars

I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite ha... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 77 Mill Lane, Old Swan, L13 4EJ, Liverpool, United Kingdom

  • 0151 2547 339

4.0

Great

TrustScore 4 out of 5

329 reviews

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1-star

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Replied to 97% of negative reviews

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4.0

All reviews

(329)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

February 16, 2026
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Good Morning Samantha, It's great to see our team looked after you and thank you for your 5* review. Many thanks Claire

Rated 5 out of 5 stars

Arash has been Very helpful

Arash has been Very helpful , felt at ease when here and not rushed.
Was patient with me as I have health issues.
Would recommend to family and friends

February 12, 2026
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Ind, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Liverpool.

Rated 5 out of 5 stars

Sean was amazing needed to sort a car…

Sean was amazing needed to sort a car in a day was amazing all done and sorted thank u

February 10, 2026
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Alison Seed, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Great experience nothing too much trouble.

Such a lovely experience buying our Peugeot from Stellantis Liverpool. Nothing was too much trouble ! Bobby was very friendly but also so professional and was able to give us all the information we needed to make our purchase. Thankyou so much Bobby. We will certainly recommend. !

January 30, 2026
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Hi June Bagnall, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Very attentive service from Arash

Very attentive service from Arash, he was very polite and answered my questions easily and patiently
The car was spotlessly clean inside and out
I can recommend Stellantis on Mill Lane

January 28, 2026
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Beth, we are so happy to read such a great review about Stellantis &You Citroen Liverpool! We hope to be of service to you again in the future.
Best wishes,
Stellantis &You Citroen Liverpool

Rated 5 out of 5 stars

Sales person Bobby Brown willing to go…

Sales person Bobby Brown willing to go the extra mile, answer all queries. Initial meeting and test drive all went well. Bobby backed up by his manager at handover to ensure good service.

January 27, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hi Martin Jones, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 1 out of 5 stars

Paid for car to be droped off at…

Paid for car to be droped off at citroen ...Car went in for airbag on way home fell off steering wheel and is hanging by wires was told to drive car back with it hanging off serious safety issur with these cars stay away from them as they no help at all and no regards for your safety

January 20, 2026
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Good Morning 87339, I am so sorry to hear of this situation and would welcome some more information so I can investigate this and resolve this situation for you. Can you please contact me - claire.andrews@stellantis.com, I can then look into this and look to resolve this situation swiftly. Kind regards Claire Andrews - Aftersales Manager

Rated 5 out of 5 stars

New car pick up

Excellent service from Addy and a pleasure to order my new car from. I would recommend to everyone

January 16, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Hello June thank you, we appreciate your feedback!

Rated 5 out of 5 stars

Helpful assistance led to new car

Went to Stallantis with the intention of ascertaining what penalties may be incurred to end a four year contract after three years. As we entered the showroom we were greeting by one of the sales team, Sean. He listened to our needs and requirements, sat us down and methodically went through all the possible scenario’s. At this point it was clear that a new car was possible without any issues, and thats exactly what we got. Sean was excellent in providing detail, and describing the process. He is a credit to his showroom, we left the premises with the confidence that a car purchase had made with an informed choice. We look forward to delivery date!

January 14, 2026
Unprompted review
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Reply from Stellantis &You UK - Citroen Liverpool

Colin Coles, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 1 out of 5 stars

Disgraceful customer service

Absolutely disgusting service promising phone calls that never never happen blatantly lying to cover themselves and their poorly trained staff !! Had my car for nearly a month with a body work problem causing the boot and rear seat to become soaking wet, initially refused to accept the problem was not a door or boot seal, and as such was not covered with the extended warranty. I would definitely avoid the dealership in Liverpool as it is an absolute disgrace to the motor industry.

December 23, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Hi Phil Robinson, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Please reach out our Aftersales Manager Claire at claire.andrews@stellantis.com when you have a chance. Thank you, and we look forward to hearing from you.

Rated 1 out of 5 stars

we had a very bad experience here it…

we had a very bad experience here it was my grandson's 1st car we wanted everything perfect for him with bought the bows and everything to put on to surprise him with car outside his house.
But things went from bad to worse managers making promises they didn't keep the car had problem after problem to the point he is still having problems with the car. The sorriest day was the day we walked into that car showroom. I feel sorry for my grandson as the money he as payed out on this car is unbelievable. We went to a proper car dealer thinking we would if had all this.

April 19, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Good morning Maria - Please feel free to contact me directly and I will see what I can do to help. (stephen.cable@stellantis.com). Your experience isn't what I'd expect from the team at Liverpool as we pride ourselves on giving exceptional customer service.

Rated 5 out of 5 stars

Sean Rice provided an excellent service…

Sean Rice provided an excellent service and had great communication skills to ease my disabled son through the process

December 16, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Thank you for your feedback on Sean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Liverpool.

Rated 5 out of 5 stars

Amazing service and friendly and knowledgeable staff member Callum

Callum was incredibly helpful from start to finish. Nothing was too much trouble and I never felt under pressure about choosing my new motability car. I would highly recommend the Liverpool branch especially with the help of Callum. He is an asset to you.

November 26, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Julia Jones, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Liverpool.

Rated 5 out of 5 stars

BOBBY BROWN MADE MY EXPERIENCE A VER Y…

BOBBY BROWN MADE MY EXPERIENCE A VER Y EASY TIME SO PLESANT AND HELPFUL ALL THE WAY THANK YOU SO MUCH YVONNE SELSBY

November 28, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Hi Yvonne Selsby, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Customer care was very good from start…

Customer care was very good from start to finish. Problem identified and part orders and filled with no problems..
Sarah was a very friendly member if staff and kept me informed of what was happening

December 1, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Gary Leatham, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool!

Rated 5 out of 5 stars

Amazing service

Ash is amazing great communication just picked up our brand new car 5 star service

November 29, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Hi Hurricanekat, thank you so much for your positive comments about Stellantis &You Citroen Liverpool!

Rated 5 out of 5 stars

I dealt with Neil Marshall

I dealt with Neil Marshall. He was really helpful, patient and informative. He explained everything clearly. He was very helpful on the test drive and made he feel comfortable. Thanks so much Neil.

November 15, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Hello Cathy, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Very smooth purchase of car

Very smooth purchase of car. Sam was thorough and kept us up to date with the process. She even came in on her day off to complete the sale to suit our time line! Big thanks

November 14, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Gak, your wonderful feedback and rating mean a lot to us.

Rated 1 out of 5 stars

Beware of buying from this company

Beware of buying from this company. They are liars and crooks. Paid for a service and they didnt do it, then tried to wriggle out of submitting a complaint or a refund. Small claims it is then.

January 2, 2025
Unprompted review
Stellantis &You UK - Citroen Liverpool logo

Reply from Stellantis &You UK - Citroen Liverpool

Good Afternoon PJ, We are sorry to hear of the issues you have had, we strive to ensure all our customers are fully satisfied. Please feel free to reach out to me for further resolution. Kind regards Claire Andrews claire.andrews@stellantis.com

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