Booked our Citroen in for its first service at the Liverpool Edge Lane Branch at 9.45am. Was informed we would be notified and heard nothing. I had sent a text at 4.45 pm to ask for any updates as we... See more
Company replied
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See what reviewers are saying
Happy with my purchase today. Joe looked after me during the sale Respectful and knowledgeable. All was explained well was his 1st sale since joining the team recently. Would recommend and will r... See more
Company replied
It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey . Payment sorted... See more
Company replied
I have returned to this company for the last 3 years because the information they provide when negotiating a car deal is, in my opinion the best deal they can offer and I leave the show room quite ha... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
77 Mill Lane, Old Swan, L13 4EJ, Liverpool, United Kingdom
- 0151 2547 339
4.0
Great
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently picked up my new car from…
I recently picked up my new car from Stellantis Liverpool and couldn’t fault the service I received. My adviser was Callum, and from beginning to end he was nothing but helpful, he answered every question I had and nothing was too much trouble for him. Honestly couldn’t recommend him more, he’s brilliant! Thank you so much for all your help
February 21, 2025
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Nikki Jenkins, we are glad we could help! Thank you, and have a fantastic day!
Reply from Stellantis &You UK - Citroen Liverpool
Hi George Jones, we are very happy to have provided you with such a positive experience!
Great service
February 8, 2025
Reply from Stellantis &You UK - Citroen Liverpool
Stephen, we really appreciate your positive review!
very helpful and friendly staff
February 6, 2025
Reply from Stellantis &You UK - Citroen Liverpool
Mrs Marianne Southward, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Liverpool!
Awesome
Awesome - Bobby was a superstar highly recommend the Peugeot 3008 and Stellantis Liverpool
January 17, 2025
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Steve, thank you for your kind review; we are happy to pass along your comments to Bobby and the team here at Stellantis &You Citroen Liverpool!
Great car, great price, great service!
My daughter in law is absolutely delighted with her new C5 Aircross Plus. It’s got all the gizmos and gadgets she needs, she got it at a very competitive price and it was delivered 4 weeks earlier than she expected. Callum Griffiths managed the process from start to finish in a very professional and friendly manner. He kept us well informed throughout the sale process and always responded quickly to any queries we had.
It’s the first Citroen car anyone in my family has owned and I’m sure it won’t be the last.
December 31, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Delighted with new car
Delighted with new car, and also very very pleased with my salesman Callum who went above and beyond, talked me through everything, I would highly recommend
November 28, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Karen Fullerton, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Wonderful conversation with Claire Andrews
Just had a wonderful conversation with Claire Andrews the after sales Manager at Citroen Stellantis.
What a polite and pleasant experience it was to talk to someone who is clearly understanding of Customer experiences.
Claire has resolved my issue to a very satisfactory and positive conclusion and not only am.I pleased with the outcome I am extremely pleased that someone like Claire is now at the helm.
Thank you so much for your help Claire it is really appreciated, hence my new review of your resolving the matter.
Kind Regards,
Mike
December 12, 2024
Reply from Stellantis &You UK - Citroen Liverpool
Good Afternoon Mr Hague, I have tried to contact you to discuss this matter as I would very much like to try and get this all sorted out for you. Hope to speak to you soon. Kind regards Claire Andrews - Aftersales Manager
Callum was helpful and went the extra…
Callum was helpful and went the extra mile for me
December 9, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Nathan Lord-castle, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
Brilliant service 5star
Brilliant service 5star
Bobby the salesman was FANTASIC.
December 9, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
James, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
"Would definitely recommend anyone who…
"Would definitely recommend anyone who owns a vehicle from stellantis liverpool because the customer service staff are really polite and helpful and really look after you they look after your car and do a fantastic job keep you up to date on how your vehicle is looked after while having a service and keep you informed when your vehicle is ready for collection so happy.
December 8, 2024
Reply from Stellantis &You UK - Citroen Liverpool
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
the pickup and return service
November 24, 2024
Reply from Stellantis &You UK - Citroen Liverpool
Mrs Edwardson, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Reply from Stellantis &You UK - Citroen Liverpool
Hi Blue-tone., thank you for taking the time to leave a review for us at Stellantis &You Citroen Liverpool. We're happy we could meet your expectations! Many thanks Claire
Excellent service
Excellent service, done on time, and cleaned after, would recommend.
November 7, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Hello Marilyn, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I am very pleased with the service I…
I am very pleased with the service I received, the sales team were very friendly and pleasant and helpful, also reception and service were very efficient.
October 22, 2024
Reply from Stellantis &You UK - Citroen Liverpool
Hi M Mccann, thank you for taking the time to leave a review for us at Stellantis &You Citroen Liverpool. We're happy we could meet your expectations!
Callum Griffiths was very helpful
Callum Griffiths was very helpful
October 23, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Jamie Clark, thank you so much for the positive review!
Callum was extremely helpful
Callum was quick, simple and helpful at explaining what deals and cars I could apply for. I would attend again for my next car. Great experience. Many thanks!
September 24, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Debbie Flinty, thank you so much for the positive review!
Callum was amazing
Callum was amazing. Could not have asked for anyone better to have dealt with. Answered all my questions, kept me up to date and made me feel at ease through the whole experience!
September 9, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Zara Owen, thank you so much for the positive review!
Great service from all staff
Great service from all staff. Quick an easy everything done in 1 go. Good communication from start to finish
September 6, 2024
Reply from Stellantis &You UK - Citroen Liverpool
Thank you Pauline, we very much appreciate your feedback!
Brilliant service and very helpful kept…
Brilliant service and very helpful kept me updated throughout car being manufactured Calum sales rep went above and beyond
September 1, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Liverpool
Thank you for your review Mr Woodhouse, I have shared with the slaes team at Liverpool, Callum will be delighted. We hope you are enjoying your new C4 and look forward to your next visit to S&Y Liverpool
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