Stellantis &You UK - Citroen Liverpool Reviews 

Had my car service and MOT done last week. Sarah helped me with a quick overview of what will be done and explained everything in detail, leaving me with no queries. Received my car in good condition, all clean and smooth. I go back to the same showroom every year as I am assured of a thorough and satisfactory experience with Stellantis.

Do not buy a car from these people,14 months old car broke down, services done on time, 1 month + wait before they even look at it no c/car, reviews online show a possible manufacturer fault.

When you walk in has a nice atmosphere staff are very polite welcoming put your mind at rest
well organised
highly recommend Stellantis

My car was booked in for a check after a recent accident. Holly Wedgwood on Service Desk sorted it out. She is very knowledgeable about my car and the services carried within the garage team. She is very professional and sorted my complimentary health check. The technician in the garage did an excellent job ensuring my car is safe.

I have a car that I’ve took to the garage around 5 times this year alone every time they take it for a few days then come up with a diagnostics and I pay around £500-£700 and within a week or two it breaks down again and I’m unable to drive I took it to here 8 days ago and have been promised called backs everyday and never get them have been down yesterday and got told they found a fault and it will cost me 2100 to get it fixed after I’ve already spent thousands putting it in getting it fixed when I say this to them they didn’t seem bothered at all. I wouldn’t have mind paying for a solution but I’ve paid money just for them to do nothing and only now 7 months down the line they come up with a new problem nobody was trying to help or resolve my problem only stating I had to pay again. I recommend not going to this garage unless you want them to empty your bank account without using your card and still have no car to drive.

Ash was an amazing person and very helpful with all the information we needed about the car and would reccomend him all the time if someone needs a car thanks ash for all yoyr help

Dean was absolutely fantastic, did not pressure me during the whole process, would recommend anyone to see him if considering a new vehicle. The whole experience was a joy. Thank you very much dean it was a pleasure dealing with you.

Always a 1st class service great customer service too they are all round excellent.

My vans engine light came on after 7000 miles so I rang Citroen as it was still under warranty for a FREE diagnostic test to find the problem, I took my van in on the 17/6 at 8.15 around 10am I was called by Sara who explained there’s was nothing showing on the diagnostic and that I needed an oil and filter change which would cost me £225 I queried this with someone in the service area and they told me I had been told the wrong price it was £175 i proceeded with the works. I then went to pay for said works nearly 8 hours later and was told my bill was £325 when I was shocked I asked why ? I had been charged £150 for a diagnostic test which I was told would be free , I paid and carried on . Later that evening my sister who is admin for small family ran mechanics had a look at my invoice and said you’ve been ripped off . She rang the next day asking for the diagnostic report card which wasent available as they hadn’t carried out one (which it was originally booked in for ) and she queried the price of the oil I had been charged . Fortunately I had someone who works in a mechanics fighting my corner and Citroen agreed to refund me £107 as they had admitted to ripping me off . STEER CLEAR OF THIS GARAGE

I love Citroën on Edge Lane Liverpool. The Staff have always been friendly and helpful. They have always helped me out with any problems I may have had, and explained anything I've not understood.The place has always been clean and tidy. I have always left there feeling a very happy customer.

I have purchased number of cars over the years, and my present car has had x3 services from new being a new car purchased in February 2022 and received in June 2022.

I have experienced a few anomalies like everything I take care for pre booked service I find the next day I'm having to fill up my Adblue. Plus on second service my tyre repair kit went missing which came with car and gone. I recently had the 3rd service completed on 03/06/2024 on my birthday now the 04/06/2024 and 05/06/2024 having to fill up Adblue again.

I'm very disappointed as cannot get a clear answer or anyone to look into this situation. Again very disappointed and thinking of moving onto another car dealership as the service department at the dealership in Liverpool in my opinion are very sceptical and losing my trust in the way they look after the customer.

Very informative and knowledgeable salesman thank you Sean rice at Liverpool branch

My c5 aircross car was to have its first service I also asked for a slight misfire to be looked at, possibly a diagnostic plug in ?, I was flabbergasted to be told I would have to pay an additional £150 on top of the service
cost to have this done, my car is not a year old yet

Beth in edge lane Liverpool was excellent made the whole experience very easy & comfortable

Excellent service. The guy who placed my order was very knowledgeable. He was respectful and understanding. Nothing was too much trouble to him. He kept us informed of what was going on throughout the process. He went through everything with us and explained everything to us. It made the whole process go without a hitch. I’m so happy I went there.

Straightforward, no hassles, job done

The Service reception where very courteous and knowledgeable, and because I was waiting there was a comfortable seating area with free tea and coffee available.

Terrible service, wrong motability car was ordered, refused to swap it , after sale was was awful, at one point I was arguing with the man on reception , who seriously needs some training in customer care, his attitude was awful . As a motability agent they are inconsiderate to the fact that they are dealing with disabilities, not just physical but hidden disabilities, and they need to be aware of how they treat their clients, I will not be returning to them, I can get the car I need from a proper reputable dealership, and my advice is to stay clear of them .

Adrish was brilliant- he was very informative, friendly and explained everything thoroughly. He’s a credit to the company!

I came away with a great deal on a new car which I couldn’t be happier about. Thank you :)