Stellantis &You UK - Citroen Liverpool Reviews 

I went here for an airbag recall on my car, it was the closest to me so I had no choice but to use them. When I went to pick my car up my bonnet lever on my passenger side had been snapped off, it was fine when I left it in the morning. Not only did they break this, they balanced the lever on top of where is should sit in the hopes of me not noticing that it was broken. I went back in and told the receptionist, she was apologetic and went to speak to the people who worked on the car. No one took responsibility but there was no way this would have happened without noticing as it had been rested in the hopes I would not notice. I then had to travel back to get this fixed (paying for tunnel tolls to get there as no garage closer could fix it due to the damage being done at this garage). When I had to return for them to fix the damage they caused, I asked for a waiting appointment as I had no way of travelling back home and then back to the garage again without paying over £40 in taxis (no courtesy was offered) I was told by the receptionist it should be two hours. I was there for 4 and a half hours with no communication from themselves, only me chasing it up. I was told someone had to leave whilst working on my car for a family emergency so even though the part had been replaced someone had to “put it back together” and was told they were going as quickly as they could even though by the sounds of what I was told they moved my car to start someone else’s when they could’ve just put mine back together before moving on. There was minimal apology or communication, when I had my airbags done I was given a survey on how I thought they did but in my return was not (even though I seen them hand it to other customers) assuming this was done so I couldn’t give a bad review. Overall poor communication and lying from workers on damage they did and rather than ringing me when this so called family emergency happened I was left to find out myself when chasing up on how long my car would be over three hours waiting.
Edit: I emailed the person who commented on this review for a supposed ‘resolution’ and have been ignored.

Old Swan branch staff are rude and arrogant.
It was a very unpleasant experience visiting this showroom.

Excellent service, lovely staff, very helpful

Probably the worst experiences with customer service I have ever had. It first started in January when my car had to go in to have the sensors fixed, they had it for longer than two weeks, no one called, no one text no communication at all. In the end I had to go in and speak to the manager and they had to give me my car back until the factory overseas got back in touch with them and then I had to take it back. Over that two weeks I rung every single day for an update because no knew what was happening. Fast forward to now I rung to get a price to have work done on the car spoke to 3 people yesterday who told me they’d ring back which never happened so had to ring again to be told sales will ring back today no one rung once again so had to ring back to be told there is no notes on the account. So them 3/4 phone calls yesterday was pointless, the quotes they gave me over the phone wasn’t even noted. Again today they said we will ring you back which still waiting for. I actually give up with the company. It is up there with the worst customer service until you go in. The manager was nice and the workshop manager was lovely however overall there should be notes from every phone call made with the advisor who we had spoken too and the call backs should be made but instead they don’t pass the information on to the next person that needs to ring so it never happens.

When we was last in January I was left with no car for two weeks no transport as they had no courtesy cars as they was all out apparently, so on top of that lack of communication just topped it off. I got told we might be able to give you a free service which never happened and I got nothing at all from it about from the 1500 bill and no car for over two weeks.

Now today I am going to have to find another Citroen in Liverpool because the poor communication once again. Nothing but stress everytime.

Callum Griffiths must be the most patient sales person ever. He was always happy to help and answer my sometimes silly questions, at the drop of a hat. Callum helped me through out the whole process with no pressure just reassurance. I would definitely buy from him again.

Just bought a car from Peugeot Stellantis sales rep Steven Lewis was very helpful kept me updated with how the finance was going. Received the car later than handover date due to problems with finance company but overall it was a good experience.

If you want to get scammed or ripped off, go ahead and deal with Arash and his manager Richard Pooley at Stellantis Liverpool.

On 2 June 2025, I bought a 2022 Hyundai Ioniq Plug-in Hybrid with only 6,704 miles for £19,850. The car looked brand new, and I was offered a test drive but only under 20 mph because of speed cameras near the dealership. Of course, at that speed, you don’t notice anything wrong.

But as soon as I got on the motorway heading back to London, the car started pulling seriously to the left. The steering wasn’t aligned, and the lane assist icon kept flashing on the dashboard. I was in constant pain in my arm just trying to keep the car in my lane. It was unsafe and clearly not in the condition they presented.

When I asked Sales manager Richard Pooley why the previous owner returned it, he said it was due to finance issues. But I now believe it was due to serious accident damage that they never disclosed.

I tried calling Arash and sales manager Richard Pooley multiple times no answer. Every time I rang, they claimed Arash or Richard "wasn’t in." No one wanted to speak to me. Even my sister tried calling from her phone, and they stopped answering when they recognized the number. They dodged every attempt to resolve the issue. You’ll get zero support or customer service if anything goes wrong.

Eventually, after a lot of pressure, I got my refund but the stress, the headaches, and the way they made me feel like I was being scammed? Unforgivable.

So before you buy anything from them, ask yourself: do you want to throw your money in the bin? If you're okay with being ignored, misled, and treated like garbage the moment your payment clears then sure, go ahead and deal with Stellantis Liverpool.

excellent test drive as a new electric car driver and all information we needed provided

Excellent customer service. Friendly staff. Car washed and fresh. Well recommended

Have just bought a used Citroen c3 from liverpool branch. From start to finish of the sale, the service was fantastic! The sale was completed by Neil who was really friendly and not pushy. I had seen the car on autotrader and reserved online until I could get over to see it. It was perfectly described and had been well looked after. I received all my documents via email during the sale which was great. I really love the car and it's fabulous to drive 😁

Superb from. Pick up to drop off

Fantastic service from start to finish. Callum was very informative and made sure I was satisfied throughout picking out the car to picking it up!

I booked an MOT and a service about 3 months ago for it to be done on March 11 2024. While booking the service, I asked for a courtesy car to be provided. On the 8th of March, I received a call from Stellantis advising that your previous customer had not returned the courtesy car and I could not have the car on Monday, the 11th. I was not given sufficient time to arrange for an alternative vehicle. I believe you have a few courtesy cars in the store, and I wonder to which personal characteristics courtesy cars are being allocated. Is it based on race, age, nationality, religion, or relationship with the store staff? As I did not have a car on Monday, 11th, I had to cancel numerous jobs around North West. On March 11, I was told that when I placed a booking, I had not asked for the courtesy car, which is not true as I have received numerous messages asking to verify my driving licence with DVLA. My car has felt MOT due to tyres being faulty. And again, those tyres were not in stock to be replaced on March 11, and I had to miss another day of work. On March 11, I called Stellantis, asking for an update, and I was told that none of the planned work had been carried out on my car and that it would need to stay in the garage till the end of the following day.
That is not what I expected from a well-known company. You not only did not provide the service to me, but you also let down my customers as I was driving to work.

It is second time when we are using Stellantis for one of our electric minibuses , same as 1st time everything was smoothly , service report sent via email , including video survey .
Payment sorted via phone call by our head office , so that was suite us perfect as well .
definitely we will keep using them in future .

Just bought a new car from Stellantis in Liverpool. This is the second purchase from them in a year, and the reasons include value for money, helpfulness, and efficiency. The sales guy, Bobby, was really helpful and nothing was too much trouble. He had a company service award on his desk, and it's easy to see why. The next car we buy will be from these guys.

I took my car in for service and mot .all went well i was shown where to wait ,told me it would take around 2 hours to complete,there is a waiting area were you can get hot drinks free toilets were clean and very near too were you wait .tokk 2 hours 20 mins but they hoovered the car .spot on ,

Great service. Callum went above and beyond to make sure my car arrived in time. Very happy

Brilliant experience. Highly recommend Bobby to anyone looking for a new car!