Stellantis &You UK - Citroen Romford Reviews 

The purchase of our new vehicle was excellent , we felt no pressure in making our purchase and came away feeling very happy , follow up has been a bit slow , we paid cash for the car and we’re told early Oct for delivery , we’re still waiting to hear anything , we also asked for a test drive and this has still not happen, we’ve been promised a test drive tomorrow so we live in hope , our sales adviso , Dami was ecallent and we really had a good experience with him , just not much communication since purchase day , the only thing I have to show for our purchase is a big hole in my bank account ,w e have felt with Robins & Day , Romford for many yeas , this is our fourth Citrone and have all our services and repairs done by them , looking forward to receiving our C4 Aircross, eventuality!!!

Dami is a good staff, and his phone mannerisms were perfect. He has a very welcoming approach when talking to the clients, he was ready to help. Too much for a drive offering choices

We have been using Robin & day for over 2 years now, we changed from one of those expensive dealer. Dami was very helpful on our return back to buy another car. Great value for money and very quick to make alterations requested

Working with Dami was an absolute pleasure! Dami was by far the easiest and most knowledgeable person to work with.
Dami is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my car was smooth. The best part was Dami stayed in touch with me the entire time which only made the buying experience even more enjoyable.
I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever.
I highly recommend you talk to Dami if you are considering purchasing a car.

I purchased a 2018 van from Robins & Day in Romford, the sales man was Charles Morgan , the pre sales was good, with plenty of contact with updates , but now that a few problems have started to happen the after sales is rubbish , with the contact being totally one way, with both Charles and the Service desk both meant to phone back , but they never do.
We live in N.Ireland and now the engine management light is coming on and off.
I was told the Van would come with one years warranty " just the same as if you bought a new car" but as of yet 2 weeks after the purchase we still have to receive anything formal in the post to back this up.
TLDR good service contact until they get your money , then good luck getting someone to contact you when you have issues.
UPDATE : well it's now been 2 complete working days since Robins and Day replied here saying they would contact me before the end of the day , and guess what no change , again NO ONE BOTHERED TO CONTACT ME as they already have my 21K in their bank , totally useless after care.
Trevor Blackburn .
UPDATE 2 , Now been 3 days and still no contact from Robins and Day.
UPDATE 3 , Now been 4 days and still no contact from Robins and Day.
UPDATE 4 , Now been 5 days and still no contact from Robins and Day.

As I live near Glasgow, I had booked a video viewing for the second time, again it didn't happen. I rang Romford & whilst apologetic they explained that the ds salesman was away again. However a few minutes later a salesman Charlie Morgan rang & talked me through the video, part exchange, everything, leading me to reserve the car, he promptly sent me all the documents to read, He made up for the let downs earlier.

Fantastic friendly service as always…excellent customer care from Dami (and
Mark and Dipesh) 4th car I bought from this dealership and the attention to detail and staff care just gets better…thank you!

Top team at Romford, solution finders for any car buyers. Jin Cyriac was the person who helped me find the car I wanted for the long term. Made us feel welcome and would keep us up to date with all that were going on with the cars were in line with our specification. Highly recommend his services and dealings to anyone.

Picked up my new car from romford Robin & Day. Dami Ojo was amazing, pleasure to have him help me. Definitely 10/10 from my experience from start to collection alway happy to go there.

Dami and Joe are both really really helpful, car came in earlier than we’d hoped and got great customer service all the way through!

As with all other services over the past 8 year I have had, service staff have always been polite and helpful.
Work carried out efficiently, vehicle returned clean and at time agreed

A special mention must go to Lisa Lock, the Motability Specialist. She said ‘take your time, it’s very important that you pick the car that’s right for you’ very early doors. Which was music to my ears after getting the hard sell at a few other dealerships. I can only speak for sales, not picked the car up yet so no idea about servicing / repairs yet.

I booked my 2011 Citroen C4 in for a diagnostics check as I am making a claim on a dealers warranty. Explained to the service receptionist what I needed on Letterhead paper, Why part failed, Breakdown of labour cost, breakdown of parts and labour. I collected the car on Saturday morning. I have been trying to speak to someone from the service department and get them to return my call. Until the verbal contract they have entered into is completed I cannot get the authorisation from the warranty complany to get my car repaired.

Had already spoken to Junaid over the phone regarding purchasing a new vehicle. He sent us three options with all very clearly explained. The face to face meeting was to confirm that the C5 was our choice and then go through the paperwork. Junaid was very clear, personable and made us feel very comfortable. We have been customers since 2006 and this is our fifth Citroen we have purchased from the dealer. Very pleased with the overall service.

Excellent service car needed a service plus extra I was kept informed at every stage how much it would cost and told if it wasn’t necessary for the repair to be done at that stage staff were polite and efficient

Dear Sir/Madam

I would like to offer our satisfaction and overwhelming gratitude for the manner in which Kellie Donovan, Lisa and Demi have aided us in finding the most appropriate course of action with the aim of rectifying the fault with our vehicle Citroen Berlingo.
From the offset Lisa, Kellie demonstrated an exceedingly high level of professionalism knowledge, courtesy in a addition to their sincere empathy. They made every effort to accommodate our needs within within a prompt and realistic time scale bearing in
mind that the relevant department was exceedingly busy, with that in mind Kellie and Lisa were still able to offer an appointment far sooner than other dealerships nearby owing to their professionalism, excellence moreover the will to go above and beyond in the hope of remedying the issue with our vehicle and the challenges attributed with it.
Both Lisa Kellie and Demi were efficiently and consistently updating us on the repair throughout the process which was much need.
The experience that we my wife and I received from Robin and Days Romford most Notably by Kellie, Lisa and Demi was exceptional, outstanding and moreover praiseworthy. bearing in mind the fierce competitiveness of the automotive industry.
Customer loyalty and recommendations is at a direct result of consistent outstanding customer experience from every aspect.
I can confidently say that they are an asset to Robin and Days and PSA.
We were made to feel appreciated and valued from the offset, during the repair process, even after the vehicle was collected.
I only wish I had this experience prior to meeting Mr Carlos Tavares in 2019 whilst offering my services to Mr Tavares and his colleagues as a chauffer, I would have without hesitation expressed my my overwhelming feedback.
What can I say 10/10 flawless exceptional service. They should all be proud of them selves at Robin and Days Romford in particular Kellie Lisa and Demi especially the management they should be exceedingly proud of the professionalism hard work attentive approach by the staff at Robin and Days Romford also Mr Eurig Druce and Mr Carlos Tavares, bearing in mind the fierce competitiveness of the automotive industry.
Customer loyalty and recommendations is at a direct result of consistent outstanding customer experience from every relevant aspect.
Once again thank you all at Robin and Days Romford especially Kellie, Lisa and Demi.

Kindest regards

Mr Saadani & Ms Leamim

Today inRobis & Day Romford shop the dealer tried to trick me with £4000, when i realized he wes trying to lie to me he kicked me out of the store.
Be careful when ordering extras for your car the deiler charges then twice.
BE VERY CAREFUL WITH THIS DEALER.

We had a good person work with us to achieve our new purchase of a Citroen car. They were respectful and pleasant and extremely helpful. A good experience

The whole experience of selling my car and buying a new one was made far easier by the help of the people at this dealership, especially Chloe. There was no pressure to buy. Just helpful advice, and I am now looking forward to picking up my new car.

Had a challenging day trying to sort out my finance for the car I was looking to buy from the Romford site. Mar Lamprell was excellent in assisting in us getting the deal done and ultimately driving the vehcile away on the day.

Without his help I am not sure we would of made the deal work on the day. Mark is a credit to the business at Robins and Day Romford