Stellantis &You UK - Citroen Romford Reviews 

327
TrustScore 4.5 out of 5

4.7

134 London Road, RM7 9QU Romford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always made welcome by the sales team especially Lisa lock who remembers me from 3 years ago when I got my old car.You are asked if you want a drink hot or cold it’s a nice bright showroom and comfo... See more

Rated 5 out of 5 stars

Made to feel welcomed and special. Michael, our salesman, was brilliant at handling our part exchange, and nothing was too much trouble for him. Overall, an extremely friendly bunch of people who w... See more

Company replied

Rated 2 out of 5 stars

I have a Berlingo 24 plate which I had the 2nd service done at Romford because Chelmsford had closed, my every concern, was met with 'if we find it's not under guarantee you will be charged £220 for'.... See more

Company replied

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all step... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(327)

3,050 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpfull

Very helpfull, took the car for a test drive just my wife and myself and told to take our time didnt mind how long we were out for. We got a good price for our old car part extchange and brought our new one without any hassle. All in all a very happy experience with no drama at all.

December 19, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Stewart Smith, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 5 out of 5 stars

Thank you Mark!

I thought Mark was absolutely brilliant! He initially spoke to my dad and then we spoke about the rest. I didn’t actually go through with the purchase in the end, as it was out of my budget range unfortunately but I would most definitely like to thank Mark for his help and professionalism. I would definitely be recommending Robins & Day to friends and family.

December 6, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Robins and Day Romford are incredibly…

Robins and Day Romford are incredibly helpful and friendly. Their staff are personable and always go above and beyond to provide great customer service!

December 7, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Charlotte L, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 2 out of 5 stars

Can’t upload data!

Second time car has been in for the same fault: upload for touch screen which won’t accept updates!
Had time between visits to contact technical dept to resolve issue but still can’t upload after second visit!!

Got to take it back in January now for a 3rd time. Sorry but not good enough!

December 7, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Collegeboy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 01708 764506 to discuss this further.

Rated 5 out of 5 stars

Easy transaction with no hard sale for…

Easy transaction with no hard sale for finance when we said it would be a cash deal.
Fair price given on PX so all in all happy with the service from a friendly team.

December 3, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Kevin Attwood, we are glad we could help! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Dipesh usually works on the Peugeot…

Dipesh usually works on the Peugeot sales side, I bought my previous car from him and requested that he assist with my Citroen purchase. He’s been super helpful and informative the whole process & im very happy with the car!

December 3, 2022
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Anne Robertson, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 5 out of 5 stars

everything was so easy from start to…

everything was so easy from start to finish Kieran who was dealing with my purchase was top notch showed me everything i needed to know

December 1, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

We appreciate your positive review about your recent experience with us!

Rated 5 out of 5 stars

very helpful and knowledgeable

Staff very helpful and knowledgeable. They look after their customers

November 30, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Tracey, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

they answered all our questions quickly…

they answered all our questions quickly and efficiency .
contacted us when they said they would and cannot fault Kieran especially.

November 16, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi John Howes, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Would recommend

I recently purchased a car with Robins & Day, with the help of your sales advisor Kieran. He was very informative and patient walking around to numerous cars, because I was unsure what car I wanted. He was very pleasant and helpful in guiding me in the car of my choice. My daughter purchased her car here also, I find this showroom very professional without trying to push you into buying.

November 12, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Lynn Loynes, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Charlie the account manager made the…

Charlie the account manager made the whole process incredibly simple thank you very much

October 31, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future.
Best wishes,
Robins & Day Citroen Romford

Rated 5 out of 5 stars

I have been a customer at Robins&Day…

I have been a customer at Robins&Day for years.
I always receive good customer service, staff are supportive and do a great job. I love new cars, especially when the sales department gives professional advice and support. Robin and Days always welcome actual and new customers. I love their cappuccino. Thank you, Junaid, for your great help purchasing a new car. The sales department are very patient.

July 30, 2022
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Lina Simkute-tumeniene, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Thank you Dami at Romford Robins & Day

Had a great experience with Dami at the Romford branch, he treated me with respect and curtesy. I don't live close by, I have another branch closer but I travelled over an hour just so I could be served by him. Coming from the terrible Chingford branch, I was pleasantly surprised!

October 19, 2022
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

I went to Citroen Romford to buy a new…

I went to Citroen Romford to buy a new car and Dami and Mark where absolutely wonderful they assisted me with all my enquiries and nothing was to much trouble for either of them. Love my new car and would highly recommend Citroen especially Dami and Mark.

October 9, 2022
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Alison Antoine, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 5 out of 5 stars

Charlie was very helpful, and friendly

Charlie was not pushy, ask if I want a test drive, which I did answered all my questions, loved the car, he delt with all the paper work efficiently and professionaly,he made the whole process easy, pleasure to deal with. I have bought numourous. Cars from robins and day, and all have been good cars,, I pick my new car up on wednesday, would deal with them again.

October 7, 2022
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Bolton, thank you for taking the time to leave a review for us at Robins & Day Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Nicks

Very polite and very helpful Lisa and dami

October 5, 2022
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

We appreciate your positive review about your recent experience with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look