Stellantis &You UK - Citroen Romford Reviews 

324
TrustScore 4.5 out of 5

4.7

134 London Road, RM7 9QU Romford, GB


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Rated 5 out of 5 stars

Made to feel welcomed and special. Michael, our salesman, was brilliant at handling our part exchange, and nothing was too much trouble for him. Overall, an extremely friendly bunch of people who w... See more

Company replied

Rated 2 out of 5 stars

I have a Berlingo 24 plate which I had the 2nd service done at Romford because Chelmsford had closed, my every concern, was met with 'if we find it's not under guarantee you will be charged £220 for'.... See more

Company replied

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all step... See more

Company replied

Rated 5 out of 5 stars

My visit to Robins and Day Romford has been a great experience, everyone I encountered made me feel very welcome and was there to answer all my queries. The sales person Mihail, was a pleasure to dea... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

324 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(324)

3,050 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional

Bought a secondhand Peugeot partner from their Romford branch,
Good price and in mint condition but what made this purchase a pleasure was Mikail with his knowledge and expertise

May 11, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Andy C, we're happy to hear you had such a positive experience with our team!

Rated 5 out of 5 stars

Excellent dealership

We got here to test drive one of the electric 2008 on a weekend. Got there without any prior appointment. We were greeted promptly by Michael. He showed us around. Answered all of our questions and let us test drive one of the Peugeot. He gave us excellent service, was always available for our queries and we ended up buying a car from here without any hassle.

May 18, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Faryal Qamar, we are very happy to have provided you with such a positive experience!

Rated 1 out of 5 stars

Went in with 4 good tyres

Went in with 4 good tyres, came out with 1 punctured. Also ridiculous estimate of 3000 plus to put right emission problem on vehicle that passed mot . Avoid , don't buy citreon

April 26, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi David Fyffe, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.

Rated 5 out of 5 stars

The Salesperson was incredibly…

The Salesperson was incredibly professional and answered all my queries. Despite looking at multiple finance options he patiently went through all the options and calculations

March 20, 2023
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Reply from Stellantis &You UK - Citroen Romford

Richard Anthony, we are glad we could help!

Rated 5 out of 5 stars

I recently purchased a car from…

I recently purchased a car from Stellantis from a young gentleman called Mihail, At first there was some damage to the front and back end of the vehicle which I was skeptic of. Mihail quickly repaired and colour matched the car within a matter of days, then returned fully valeted looking fresh and brand new. I felt very looked after in a customer friendly environment, I can definitely vouch for this dealership …. (They have an incredible coffee machine which I may have to return to when passing by)

February 12, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Matty Hyde, thanks for your praise and kind comments about our team.

Rated 5 out of 5 stars

Very pleasant experience sales…

Very pleasant experience sales representative very pleasant and no pressure from him gave us as much time as we needed to look at the car so very pleased with the overall procedure.

February 14, 2023
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Reply from Stellantis &You UK - Citroen Romford

Gordon, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Romford!

Rated 1 out of 5 stars

Terrible customer service no response

As a long standing cusomer, since buying a new car from them a year ago, the aftercare has been nonexistent, they even had the cheek to cancel my service by text the night before, no apologetic call a text! No follow-up offering another date, in fact zero contact, I have left numerous messages to re-book no response from anyone at the Romford franchise. Used to be great service, not anymore.

February 10, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Peter Pickle, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at 01708 764506 so we may identify ways to improve your experience.

Rated 5 out of 5 stars

A pleasant experience

The team were very friendly and very helpful in helping me to pick my first car. Everything was done quickly and hassle free even with the test drive!

January 14, 2023
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Reply from Stellantis &You UK - Citroen Romford

Holly, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful and friendly attitude

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all steps to accommodate my requirements. He gave me a very good deal and I took this up immediately. He was also very good at dealing with the handover. I would recommend him to all. Most pleasing experience.

January 10, 2023
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Reply from Stellantis &You UK - Citroen Romford

Kauser Perveen, thanks for your praise and kind comments about our team.

Rated 5 out of 5 stars

Dami is awesome

Dami is awesome , he ensures that he covers all areas of your purchase, catering to each and every ask. He is great at follow uos and this is the second time that I have purchased a vehicle. Thanks again for another amazing experience.

January 7, 2023
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Reply from Stellantis &You UK - Citroen Romford

Hi there, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day! We hope you have a fantastic day! Kind Regards, Robins & Day

Rated 5 out of 5 stars

My visit to Robins and Day Romford has…

My visit to Robins and Day Romford has been a great experience, everyone I encountered made me feel very welcome and was there to answer all my queries. The sales person Mihail, was a pleasure to deal with, he listened to what I was looking for in a vehicle and produced me my perfect car, if not better. He also managed to get a good deal on my PX, so a very happy customer.

January 5, 2023
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Reply from Stellantis &You UK - Citroen Romford

Hi there, we are very happy we could provide you with a positive experience. Thank you, and have a fantastic day! Kind Regards, Robins & Day

Rated 5 out of 5 stars

MOT and yearly servicing

Excellent Service.
It was my 4th consecutive year of MOT and Yearly Car servicing. Well done and keep it up.

December 23, 2022
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Reply from Stellantis &You UK - Citroen Romford

Hi there, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Perfect

Perfect. Excellent experience. Weldone to all staff involved.

January 3, 2023
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Reply from Stellantis &You UK - Citroen Romford

Adewale Olola, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 5 out of 5 stars

Fantastic!!

The team were friendly and super efficient. My car was serviced in good time and everything was explained clearly. Would highly recommend, thank you

December 17, 2022
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Reply from Stellantis &You UK - Citroen Romford

Sarah, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 5 out of 5 stars

Want to take this moment and give a big…

Want to take this moment and give a big shout out to the whole sales department at Citroen Romford dealership and a very big thanks to Junaid for his upmost professionalism and communication throughout this whole process of searching and selecting the right car he took great care and attention to detail to ensuring everything I wanted was met.

Highly recommend getting into touch with him for any enquiries you may have.

December 20, 2022
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Reply from Stellantis &You UK - Citroen Romford

Margaret Barth, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford! We hope to see you soon!

Rated 5 out of 5 stars
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Reply from Stellantis &You UK - Citroen Romford

Francesca Di Fraia, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

Rated 5 out of 5 stars

Very helpfull

Very helpfull, took the car for a test drive just my wife and myself and told to take our time didnt mind how long we were out for. We got a good price for our old car part extchange and brought our new one without any hassle. All in all a very happy experience with no drama at all.

December 19, 2022
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Reply from Stellantis &You UK - Citroen Romford

Stewart Smith, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Romford!

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