Stellantis &You UK - Citroen Wimbledon Reviews 

Dreadful experience. Part exchanged my car and Stellantis were aware I was waiting for my documents to come through from the DVLA. I then provided it to them within a couple of weeks. I then receive a letter through the post with a fine, my car had been sold already and then I was being fined because they sold it before receiving my documents. I contacted stellantis several times regarding my first 2 fine letters and was told I have no problems they will have it wiped. I then receive a letter from a debt collecting company as it is still not sorted, the next step is the debt collectors knocking at my door. I will be taking them to court regarding this issue. Every time I call to chat to a manager I am fobbed off. Never purchase from this company!

Maintaining contact, reassuring delivery would be on time and beating the target.
Matthew could not have been more helpful

Very helpful staff and showroom is very impressive.

The environment was pleasant, staff were helpful, although I found the staff member dealing with me hard to hear (I have hearing aids) and he had an accent.
The work I requested was done efficiently with a comprehensive survey revealing the cause of the problem I was worried about. I received a detailed account of work they believed needed to be done, with costs, plus a video showing the inspection.

Awful awful after sales service. Firstly we bought a Peugeot 5008 from the Wimbledon branch back in March 2023. When we arrived to pick it up the floor mats were missing and then driving down the road it told me driving was impossible in 200 miles unless I get some adblue. Now it is also telling me that I need a service when the garage told me this was all done which I don’t believe as this would not need doing right now. Also we have a part missing that we was told has been ordered but we still haven’t received it. Peter Williams I believe is the manager of this branch and he was very good at first and sorted somethings but now he just constantly ignores my calls never returns them and doesn’t reply to my emails either. Whenever I call the Wimbledon branch they always tell me he is with a customer or on the phone and he will call me back which he never does. I have literally had enough and live over an hour away so I can’t just simply pop
Into the branch but I will never ever buy another car from Stellantis and you after this awful experience and just plain rude customer service.

The worst customer experience received anywhere. Dropped our car off for a recall and warranty work assured it would be ready end-of-day or tomorrow at the latest but we then didn't hear from them for over 2 weeks! Called a minimum of 5 times a day but they never answered their phones, called head office to be told they don't answer their calls either, and when they did call us to tell us to pick it up it wasn't even ready and the service team had all left at 4pm. Meant we had wasted a journey and had to come back 3 days later. Management don't care they just want the sales.

Great experience, very polite staff very professional in what they do 2nd to none very comfortable waiting area and that politeness right away through

I dropped off my Citroen ami at the Wimbledon dealership 15 days ago for a simple windscreen wiper motor replacement, 15 days later - despite calling them over 50 times, I have had one text message 2 weeks ago to say they are waiting for the parts. The dealership never answer their phone and head office can only send ‘urgent messages’ that never seem
To be picked up. I have now been without a car for 15 days, a car that I pay monthly to Stellantis that I have no use for
The worst customer service I have ever received - I just want to know what is happening with my car and when I will have it back

Fantastic customer care provided by Jordan. This was my first time using a dealership other than BMW in the last 5 years. I honestly did not expect the same level of service as BMW. What I found, is that the service provided by Jordan and the team at Peugeot was far better than BMW. I received a personalised service and sound advice. I felt listened to and cared for as a customer. It's rare to get such good service and I'm definitely that much happier I bought a Peugeot after this experience.

After I raised a concern re: a case that has been dragging on for many months this is the reply I got from Stellantis 'Hi Dpp, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.'...I was hoping that they will be somewhat interested in the case and offer some help but all I got is the F word in a more polite version..

Juan was friendly, helpful and sorted us out quickly

Very courteous, honest and helpful staff. They knew their job and put me at my ease from the very beginning. Everything was explained clearly - and patiently at a couple of points!
The building was smart, clean and tidy and I was allowed to examine the vehicles and ask questions as I liked.
It took just a couple of minutes to get everything squared away for me to take a test drive but the traffic was very bad and with 20mph limits everywhere, it wasn't much of a decent test. Not the fault of the dealership or the sales staff though.

The Wimbledon branch, having taken two weeks to return my daughter’s deposit after she returned a car which broke down on day one (hour one actually), have now taken three weeks to not refund the first PCP payment which they took in error. My daughter - a primary school teacher - has emailed five times over the past two weeks, none of which have received a reply. Her last email, escalated to the so-called dealer manager has also received no reply as of today. So, whatever five star reviews the Wimbledon branch may have received, bear in mind they seem to have positively revelled in making sure my daughter is out of pocket after selling her a car which broke down almost immediately ( and which, by the way, they showed no interest in assisting with at the time ).

Excellent customer service from Donnell, service advisor, very polite and helpful. Would definitely recommend based on customer service alone

Very bad communication within the team. This bad communication has caused me a loss of time and money. Management did not perform on suggesting a proper solution. In the end, sadly I have decided to cancel the vehicle order. In conclusion a very depressing experience.

The staff very helpful and polite great service

Modern branch had car for week to investigate problem would not return calls even when receptionist went round to pass on message, didn't find fault returned car with graze on back wheel arch ,then denied fault even though they sent me a walk around video showing no damage, and then refused to any of my calls or messages. Ended up paying £250 excess to get fixed.

Bad service Try to contact to get my refund back now nearly month no one there helpful manager said call me back twice no calls still.
Me and my friend never ever go there
They deal 30000+ worthy cars but still cannot pay deposit money 99.00 pounds
3 weeks after unrealistic and bad