Stellantis &You UK - DS Store Birmingham North Reviews 

Another shit service from the dealership, the gift that keeps on giving and the motor ombudsman has already opened an investigation into one complaint.

After booking my car in for a service at their Birmingham North branch a month ago and booking a courtesy car. I drive an hour to them this morning to be told they have no cars available. They even sent me a second driving license validation check last night.

I wish I’d never heard of this company, let alone bought a vehicle from them.

My car went in for an engine change under warranty in December. I was given a handful of updates as to the progress of the repairs on my vehicle, the last time being February. I called them up this month, June for an update to be told the vehicle was ready to be collected. I have since found out my car had been repaired back in April but I was not contacted. During the time they had my vehicle I was contacted several times stating that I was due a service, but they had it. Was there no communication between departments!?
I collected the car and it was in a dirty state, covered in dust, spider webs, scratches and finger prints. Mould has stared to grow inside the doors.
I have contacted Stellantis and you, bit via phone, email and webform and have had no one contact me back. even when I wanted to collect the vehicle I had to just walk into the dealership and asked for my vehicle as the messages left with their terrible automated service were ignored.
I am still waiting for an explanation as to why it took six months for me to get my vehicle back and why it was returned in such a state.
I'm a motability customer who suffers with anxiety and this whole ordeal has left me traumatised so much I no longer want my vehicle. It should not be returned in a worst state after sitting six months in a dealership.
The customer service I have received is non existent.

Very well organised team. Tony, fantastic! Problem sorted in minutes; I highly recommend them.

Paul was amazing and sorted my car straight away with a great deal! Cannot thank him enough!

Great and quick service especially Paul helping me sort out the whole deal for the car to make it easier for me

Paul Moreton was excellent , made the whole process seamless, thank you so much.

UPDATE: 7+ weeks and counting!!! Stellantis Peugeot are dragging their heels, leaving my son without a car. They still cannot resolve the issue with his car!! Yet he is paying the hire purchase for the vehicle that he cannot use!! They claim they offered a courtesy car but didn't get a response (knowing he can't access his phone at work yet aware we have requested a car!). He's running 10 miles to work /paying for Ubers. This is taking a toll on his mental health and mine!!!! I'm having to give him my car when he is working 12 hour shifts - just to ensure his safety.
If no offer's made to resolve this, we'll involve Trading Standards / watch dog / Central News! This is really affecting us. Slack service from Peugeot Stellantis - There is obviously an issue with Peugeot vehicles engine faults... Avoid them like the plague!!!

After a shakey start with poor communication at Stelantis Birmingham north, we were passed to Aleena Hussain who was excellent, not only was she a very nice person to deal with but she was knowledgeable, helpful, went out of her way to get things right for us and also not pushy, (we walk away from pushy). She was prompt in getting back to us and even rang to see how we were getting on with our new car. Thank you Aleena for your excellent service, you saved the day.

On the 29/12/2025 I went into the peugeot store in Erdington where I was greeted by Lewis Blake. He was amazing,so friendly from start to finish. He made my whole experience easy with someone with great anxiety Lewis made me feel at ease supporting me with my decision and even changed my order once I decided the car i originally picked wasn't for me. Nothing was to much for me. He is a real credit to this branch

Had a lovely experience with ordering my new car, felt very comfortable and happy with everything, not had a good experience at other car retailers past few weeks while looking for a new car, one of the reasons I decided to come back to Peugeot because I had a great experience with ordering my first car with gazinder back in 2023. Thank you gazinder for the help and kindness you have shown, been much appreciated. Kelly :)

Having experienced many issues with my DS7 over the past 24 months I would like to mention two members of the team who over this period of time have been extremely helpful in helping me have my car back on the road Kelly Greathead always smiling and welcoming in her job role dealing with my issues and Tony Woods who dealt with my broken drive chain on my DS7 this summer which caused me a lot of stress though from start to finish Tony was professional and understanding both have excellent customer service skills .

All the customer service team are always helpful Holly and Ismail as well .

David Dunbar

The service from start to finish was impressive Tony Woods the senior advisor at Peugeot was extremely helpful and gave me a breakdown of what was going to happen with the service I was going to receive.
Overall the customer service was excellent and highly recommended

Friendly and efficient service. Great contact and help with service plan.

Excellent communication throughout. Tony Woods was friendly and professional and helpful at explaining the process. Would recommend.

Richard was great and helpful kept me updated with everything and a very nice person

Booked my wife's car in for service. Have a service plan that we pay monthly for. Booked in at our local dealership (Birmingham) for annual service and they tried to charge her £133 for extra items, one of which was covered in the plan, the other unnecessary.
Car was supposed to be valeted but this clearly to a poor standard.
Not happy with the central servicing department for trying to add on extras!
I wish to point out that Kelly (Birmingham Service Dept) did point out that the additions were not necessary, before we even questioned them. She has also personally called me back to apologise for the poor cleaning element of the service that I initially raised on here.
Thank you Kelly for your support in resolving my grievance, and for pointing out the unnecessary add-ons.

After recent abysmal service from the Coventry I wanted a complete break from them and ordered a DS4 from Birmingham North. Mohammed was absolutely brilliant. Great Service all round. Thank you.

A1 brilliant service

The sales representative Daniel Elliot made my first experience of buying my car so smooth, he was very generous, kind and went through all my questions. Would recommend coming here and getting a car through Daniel

I have just purchased a brand new DS4 from Stellantis & You Birmingham North.
The whole experience from test drive through to vehicle handover was amazing - Dan Elliot the DS Concierge kept me updated at every stage of the process, even sending me videos of my car in the showroom.
The DS4 is an amazing vehicle and Dan's patience and time running through all the controls and systems prior to driving away was a great help.
I would recommend the car and showroom to anyone looking for a new car.