Stellantis &You UK - DS Store Birmingham North Reviews 

I have just purchased a brand new DS4 from Stellantis & You Birmingham North.
The whole experience from test drive through to vehicle handover was amazing - Dan Elliot the DS Concierge kept me updated at every stage of the process, even sending me videos of my car in the showroom.
The DS4 is an amazing vehicle and Dan's patience and time running through all the controls and systems prior to driving away was a great help.
I would recommend the car and showroom to anyone looking for a new car.

Updated Review

When I first visited this dealership, I had an excellent experience with Daniel, which is why I originally left a 5-star review. Unfortunately, my experience after purchasing a brand-new DS has been the complete opposite.

Since taking delivery of the car, I have experienced multiple issues, including the key failing to unlock the vehicle, the windscreen wipers breaking, and the infotainment screen going completely black. Because almost every function, including the climate controls, is operated through the touchscreen, this left the car extremely difficult to use.

The biggest disappointment has been the after-sales support from this dealership. When I contacted them regarding the key issue, which left me unable to access the car reliably, I was told the earliest available appointment was in around three months. Despite explaining that this was an urgent issue, I was told nothing sooner was available. I then contacted the DS dealership in Stafford, who managed to fit me in the same week and resolved the problem.

More recently, I booked the car in with this dealership to repair the infotainment system. I was told I would have the car back by the end of the day and that I would be kept updated. No one contacted me. I spent the entire day waiting and eventually had to phone them myself shortly before closing time, only to be told they wanted to keep the car overnight. That was understandable, but the following day I again received no communication. I had to call once more to discover that the car was ready for collection. Being without a vehicle means arranging alternative transport, so proactive communication is important. In my experience, other dealerships have handled this far better.

To add to my disappointment, the car had not been valeted before collection. After completing the DS customer satisfaction survey, I left honest feedback. The dealership manager contacted me to discuss my comments, and when I explained my concerns, he told me that every DS service visit should include a valet. He said he would speak to the Service Manager and get back to me. Unfortunately, I never heard from him again.

I appreciate that faults can occur with any vehicle, and I do not blame the dealership for the manufacturing issues. However, I do expect good communication, reasonable support, and professional after-sales service when problems arise. Sadly, that has not been my experience.

As a result, I have decided to terminate my finance agreement early, despite the financial cost, simply because I no longer have confidence in the after-sales support provided by this dealership. It is the poorest customer service I have experienced from any dealership, and I will not be returning.

I still appreciate the excellent service Daniel provided during the sales process, but unfortunately the after-sales experience has completely overshadowed that positive first impression.

Our test drive with Daniel Elliott was an excellent experience. He was very helpful and informative, and had endless patience (we had lots of questions which he was only too happy to answer). We didn't feel under any pressure to make a quick decision or to commit to anything. The whole afternoon was a real pleasure - thank you!

dan was great every thing went well 10 out of 10 thank you dan

We visited the showroom, and were greeted by Daniel Elliot he was very friendly, and gave us a lot of his time and helped us find the best fit vehicle for us. I highly recommend you speaking with Daniel to help find the best car to suit you.

I did not feel any pressure from the sales person what so ever.and I was 100 percent satisfied he did is job faultlessly.

Daniel was an amazing salesman… no pushing just helpful. Ended up buying a new car which is very exciting. It was so nice to feel free to browse other no pressure …. Other salesman should take note!!! Love our new car.

A lovely showroom, very professional staff (Dan was really helpful and knowledgeable) we just didn't realise how beautiful DS cars were and the DS4 is now top of our list.

Excellent customer service from Daniel the DS concierge, very helpful from enquiry up to collection, made the whole experience very smooth and I am very happy with my new car!

I found ds extremely helpful and friendly Daniel was great in keeping me up to date on where my order was at. I absolutely love my new car excellent quality. I've had a really good experience overall from my first time in showroom, test drive, placing my order and delivery also after care I think it's a lovely touch that I had a call making sure I'd settled with my car and had no questions ect. 10/10

Wanted to test drive the DS 7 Etense as they look unique and stunning. I had been in contact with Dan Elliott as he is the DS concierge there. And from the very start he has been helpful and knowledgeable. Loved the drive as it was very smooth with beautiful interior as the touch and feel is really at a premium standard. Have now ordered my DS7 and cant wait for it to arrive. As they are manufactured own the wait time isn't long at all. Will definitely recommend to friends and family.

Dan is a great person, very kind and helpful, found him easy to talk too. Has a great showroom and the DS range is brilliant. I highly recommend anyone thsts interested in a DS to go see Dan

From ordering the car right through to delivery, Dan Elliott DS concierge, provided an excellent level of customer service with helpful, friendly and professional communication throughout the whole process. He helped make the purchase of this beautiful car pretty seamless. I would highly recommend both the DS4 car, and DS Salon, (Birmingham North) to prospective buyers.

Very good service highly recommended all went smoothly thanks to Daniel.

Daniel Elliot was really great help, friendly,answered all my questions he went above and beyond he made me so comfortable.. he is a great asset to the company. Looking forward to coming and ordering my car.

Fantastic service from Daniel Elliott very friendly funny and patient thank you so much.

Wanted to test drive a ds4 hybrid and to know more about the different specs. Dan was extremely knowledgeable and was very helpful and listened to what I wanted. Test drove his demo and loved the experience overall. Would definitely recommend to friends and family to visit DS and speak to Dan.

Great Service from Dan Elliott when we visited the dealership in Tyburn Road, Birmingham

Went into the dealership to look at a secondhand DS3 Etense, ended up purchasing a brand new DS3 Etense via Dan Elliott

Dan made the process straight forward and easy, couldn't believe how simple it was and Dan was caring, thoughtful and helpful throughout the whole process

Dan also kept me up to speed with the whereabouts of the car before it eventually landed

Couldn't have purchased a new car from such a lovely guy and nothing was too much trouble for Dan

Fully recommend the DS3 Etense (electric) and dealing with Dan Elliott at the Tyburn Road DS dealership

Thank you Dan for all your help and will be back to speak with you about another one in a few years time

Many thanks again and speak to you soon
James

Came into test drive the DS 3 etense beautiful car had a wonderful bloke called Daniel show me all around the car he was really helpful and really knew his stuff got a couple more cars to go and see but think I’ll be going back to this one as it really impressed me.

I urgently needed a car and was calling around different dealerships until I called DS. I spoke to Owais who advised me that he would be able to source a car for me quickly. Came in to see him and ordered the car. He was very informative and patient whilst answering the mountains of questions I had. He kept me appraised throughout the process and nothing was too much trouble. He's professional, knowledgeable and an asset to the company. I would highly recommend him without hesitation to family and friends as I'm very impressed by the high level of service I've received.