Stellantis &You UK - Peugeot Chingford Reviews 

Brilliant customer service, communication and friendly. 3rd car brought from Peugeot and no complaints.

The person that assisted me was respectful patient, helpfull understanding and
Professional.

The staff is friendly and the service good

Friendly helpful staff I dealt with Michael the manager, Marios and Walid and Oz they are a brilliant team. Loval to each other and made my new car sale easy.
I do recommend them .

Just kept waiting and waiting on arrival at Chingford where my car was booked in for its MOT. Staff wandering around, sitting at screens, chatting and so on but just one guy doing reception and almost no movement in a queue of people. A total waste of people's time. Does Stellanis think we've got all day to wait for them to take car keys off us? I phoned to book my car in in somewhere else instead, and drove away.

Really helpful and professional staff. Provide great detail and options for the work that needed to be carried out. They are busy garage but take the time to ensure works done properly and put the customer first. Very friendly and helpful service.i would recommend to all of my friends.

Ozan is very helpful, precise and efficient.

They were really helpful. Thank you!

the salesman was very helpful and polite and a gentleman to me

The person from the desk ( Chris I believe), was amazing, very helpful, very polite, he explained me what will happen with my car, every cost separately ,he makes me feel confident in what they will do, he gives me a time to “resolve” the car , and he call me even earlier, when the car was ready, and again very polite explaining what they done it and the cost for everything
Didn’t was necessary to ask something else about the car ,because he Unser me at all my questions before to address them.
Well done Peugeot Chingford for the work what you done ,and for your professional and dedicated employees .
Best regards!

Friendly and professional service.

Oz made the process great from start to finish. Friendly, honest and reliable and exceeded expectations in getting my car ready before it was due to be. Very thankful to Oz and the team for such a welcoming and fun experience and couldn't recommend enough.

Went to pick up the new car. Great service again from Oz, very accommodating and helpful at the end of the process. Would definitely recommend.

Here it’s. Bought a Peugeot 5008 GT line 2019 with only 9k miles.

Hands free tail gate didn’t work, sales man, Dominic, told me it was probably because the car was parked there for too many weeks, and that it would probably work once I’ve driven a few miles.

I’ve driven the miles suggested, and still didn’t work.

To add to that, the massage seats, also didn’t work properly, sometimes it worked sometimes it doesn’t. I have video evidence of it all.

The hands free tail gate was fixed after a lot of phone calls, time and money wasted as well as time off work.

Massaged seats not fixed yet as the unit that needs replacing is apparently coming from France. So far 3 weeks waiting.

It gets worse. Today, driving with my nearly 8 months pregnant wife, the car ABRUPTLY stops in the middle of the road with a warning on the dashboard saying “automatic braking fault”.

The sales man, Dominic, who was very nice to sell the car, has never replied to ANY of my emails, and I sent him 7, very sad that after the sale is done and he gets his commission, he pretends customer has died.

Anyway, manager Michael and Elton picked up the case since then and were as helpful as they could.

I have owned many cars in my life, and I have never experienced in the last 17 years, the problems I’ve experienced with a car this last 40 days, it’s probably my first and last Peugeot.

After checking on Peugeot forums online, apparently some of the issues I am facing are associated to poor battery.

Question to the store is, how can you sell a car with such poor conditions? Seems to be that this car was not checked at the workshop before being sold, and if it was, it was poorly checked, as otherwise would not have come with so many issues. There’s no excuse.

On Monday I have a very important conference that I run, and it’s 150
Miles away, and I don’t even know if I am safe to drive there with this car.

So here it’s, 40 days history:

- hands free tail gate not working;
- massaged seats not working properly;
- extremely poor customer service by Dominic;
- automatic braking fault;

What else shall I expect? An accident with my pregnant wife in the car? No thanks.

I have now emailed Michael Giougou and Elton, both store managers, requesting a full refund based on my rights found on the consumer rights acts 2005.

Hoping to hear from you guys very soon.

Regards,
Rafael Chaves

The level of treatment I have received at your Chingford is akin to that of seeking charitable assistance rather than that of a customer intending to purchase a vehicle from your company.

My interaction with both Dominic and Marios has led me to question their understanding of basic customer service principles. Despite promises of a call back or email response, I have yet to receive any correspondence from them. I was assured that a car would be made available to me through the MOTABILITY scheme, after a previous customer cancelled their order. However, when I followed up on the agreed date, I was met with a complete lack of knowledge and understanding of the situation.
Furthermore, when I attempted to address this issue with Dominic, he displayed rudeness and disregard for the proper procedures of the MOTABILITY scheme. He also failed to follow through on his promise to call me back on two separate occasions.
It has now been two weeks since this incident and I am still awaiting a response from your team. Despite my attempts to contact them via phone and email, I have been unable to reach anyone. I am considering cancelling my order and seeking assistance elsewhere, as it is unacceptable for a company to operate in such a manner.

Very friendly and helpful staff went in for a service and came out with a new car

Marios who sold us the car was very helpful and efficient and friendly couldn't ask for a better service. If every dealer had staff like him it would be alot easier. Would recommend to anybody.

D Bradford

Friendly and easy to talk to salesman
Bright and clean showroom
Good coffee

Very good service
Thank you really happy