Stellantis &You UK - Peugeot Chingford Reviews 

Really poor experience. Sold me a Peugeot 3008 with a door handle that was sellotaped together and a window switch that fell into the door case. they agreed to fix, dropped my car off 10 days ago and zero communication from them since, never reply to calls, emails or SMS. Ive never come across such poor customer service.

The initial service was great and Luisa was so helpful throughout the whole experience!
Unfortunately the vehicle broke down within an hour. Had to call the AA out. Went back to Stellantis with the car but they denied it was them that dislodged 2 pipes in the engine compartment where they were working. There is a metallic knocking sound that they are investigating as well. More to come I think!

I should have walked away! This dealership promised to provide me with the exact car I had ordered, kept me waiting and hoping for three months, only for me to eventually discover that the car had never actually been ordered.

When I went back to the dealership, they had to place a new order and assured me that it would be a like-for-like replacement. However, it wasn’t the same car I had originally ordered and, most importantly, it wasn’t a GTI.

After already waiting three months, I felt I had no choice but to accept the car, as the PCP agreement on my existing vehicle was coming to an end and I needed to move forward with a replacement.

Unfortunately, the problems didn’t end there. Now that I have my new car, the dealership has apparently failed to properly settle the finance on my previous vehicle. As a result, I am currently stuck in a situation where I am potentially liable for payments on two cars, while the manager and accounts department try to sort out this complete mess.

The whole experience has been extremely frustrating and disappointing. What should have been an exciting experience buying a new car has turned into a stressful and costly nightmare.

My experience with this dealership has been extremely poor. I initially dealt with Flynn, who was friendly, personable and genuinely tried to help. Unfortunately, the moment the process moved to management, administration and technical support, everything deteriorated.

On 2 July, the dealership took my Toyota as a part exchange and confirmed they would settle the outstanding Toyota Finance. I provided the settlement figure about 5 times. It is now 2nd September and they still have not paid it off. As a direct result, I now have missed payments recorded on my credit file and my credit has gone down. I have complained to the Motor Ombudsman.

Communication has been consistently unacceptable. They promised to re-imburse me for parking for a courtesy car. Multiple emails were ignored, managers specifically Elton and Oz have been unhelpful, lazy and discourteous, and no one has provided clear or accurate information. I have had to chase repeatedly for basic updates that should have been handled promptly and professionally. There has been zero communication.

The dealership’s lack of responsibility and poor internal processes have caused me financial detriment, inconvenience and unnecessary stress. Flynn did his best, but the wider team has shown a complete failure in customer care and competence. Now understand why Peugeot has 1000s and 1000s of 1 star reviews from unhappy customers. They couldn't care less about customers. I would strongly caution anyone from going to this dealership and definitely never part exchange with them

Luisa was very helpful and had a very positive attitude and made me feel very comfortable

Quick efficient service! Luisa was very helpful and kept me up to date with the status the whole way to collection.

Lovely, polite and helpful staff.
Fixed my car in quick time and efficiently

Moz was the most fantastic sales person. He was so patient and explained everything so clearly. He kept us up to date with progress,

I had the absolute pleasure of being helped by Moz, and I honestly couldn't have asked for a better experience.

From the very beginning, Moz went above and beyond to find the best possible deal for us. He was incredibly patient, understanding, and genuinely cared about making sure we were happy with our decision. Nothing ever felt like too much trouble, and he took the time to answer all of our questions with kindness and professionalism.

It's clear that Moz takes great pride in his work and truly cares about his customers. His friendly attitude, honesty, and dedication made the whole experience stress-free and enjoyable.

Thank you so much, Moz, for all your hard work and exceptional customer service. You are a real asset to the company, and we truly appreciate everything you did for us.

I was served by Flynn. Was looking for an upgrade for my C3. He spent time showing me the cars available on line and physically in stock.
Identified a suitable vehicle, took for a test drive there and rgen. Flying explained the various controls as we went.
Bought the car same day, its a beaut.
Flying was very helpful, friendly and courteous. A pleasant experience throughout.

Jaseem made the experience very pleasant he was helpful friendly and professional. He went above and beyond made me feel valued not just a number he is an asset to the company.

Taking my car to Stellantis& You always makes me feel at ease knowing my car will be looked after. Jaseem is particularly amazing and is always going above and beyond while being extremely pleasant. Thank you!

A great thanks to Moz for his customer service; sufficient and reliable. Moz kept communication clear and transparent at each stage.

I was very happy with the help and support I received from Arzoo
I had experienced some technical issues with my vehicle and Arzoo was able to keep me updated

Friendly staff.
Jaseem gave good customer care.
There was continuity of care as well.
The service was donewithin thw time I was advised on arrival

We would like to say a huge thank you to Arzoo for all her today. She was absolutely amazing and went above and beyond to help us find a car that we would really love.Arzoo was friendly, patient, knowledgeable, and made the whole experience enjoyable and stress-free. Her excellent customer service and dedication truly stood out. We couldn't be happier with the support she provided and would highly recommend her to anyone looking for a car. Thank you, Arzoo!

Thank you for your support in dealing with my inquiry, amazing staff, a lady called Arzoo was really helpful and kind

Great service from the sales person Tatyana & overall a good experience.

I was desperate to get a copy of my service history before I sold my car. It was short notice but Reema Khatun went out of her way to help me. She has no idea how much I appreciate her help!