Stellantis &You UK - Peugeot Chingford Reviews 

At the end of Feb I've booked a service, MOT, diagnostics to 3 separate issues and wiper blades replacement for my Citroen Cactus C4 on the phone, for 11th of May. I have received a quote of £442.84.

When I arrived at Stellantis Chingford I was told that the service was never booked, they had only included the price of 2 out of the 3 diagnostics and that they were also charging me for a fuel wash (that I have never requested). Savage (the guy I spoke to) said that the people on the phones didn't really know what they were doing and that I would need to pay £662.95 (180 for each of the 3 diagnostics + 53.85 MOT + 69 wiper blades).

The same day I have received the link with the results of the diagnostics, and I was told I had to replace both the top mounts of the front suspension. When I called them to ask for how much that would cost, I was told it would amount to £1.174 as they had to replace the whole suspension).

I called them back after discussing with my wife and checking prices online and I spoke to Andrea. I wasn't happy at this point and she asked what went wrong. After I explained, she said "for lack of better words, my colleagues on the line are stupid".

After a lot of back and forth and making a complaint, I have decided to only replace the wiper blades and do the MOT. Savage was able to waive off £360 (2 diagnostics) as a gesture of goodwill.

I have then gone to another shop, replaced the timing belt, and the top mounts and serviced the car in a different shop for £1000 (saving another £1000 compared with the total price that was given to me by Stellantis to fix all the issues).

In summary, the service I have received was not professional at all, they are extremely overpriced and I will never, ever, go back to Stellantis again. They should've own their mistake and not throw their colleagues under the bus.

Friendly and professional staff. Keep you informed at all stages of the process. Good follow up post service.

the staff were helpful and polite and answered all my questions really well. They offered advice when asked and really do look after their customer.

An efficient and thorough service, thanks. Mr Savage kept us informed about the progress along with all the details. Perhaps we'd have asked about a courtesy car if we'd known that it was going to take more than a day, and are a bit disappointed that one wasn't offered.

I have been with Peugeot a number of years now and always return as they are such an amazing team!! Oz the manager is a top bloke and always there to help, remembers his customer. Mozzy sorted my new car this time and goes above and beyond, honestly could not recommend highly enough, no cheap sales just genuine nice guys, who try their best to accommodate you. Collected my car on Mothers day and Mozzy gave me flowers and chocolates because he knew I was a mum, now tell me any car dealer that will top that. Show room clean and spotless, friendly staff could not ask for better. Thank you Moz, you are the best, may support a bad football team but a top fella!! :)

Nabil was very friendly and helpful, gave us all the necessary information we needed to help us come to a decision choosing the right vehicle for my needs.

Excellent experience. The service was completed quickly and Jessum was brilliant in keeping me informed.

My Consultant was Mr Moz he was so kind and very polite and so helpful. Actually all the teams are nice I met them all . They have a nice cars very good quality . I bought today a car 🚗 for my wife is amazing car my wife is very happy 😃 and so excited.
Is the one of the best company I know them then since 2017 .
Mr Mekkawi

Very professional and polite. He knew everything about his products and answered all our queries.

Walid was so helpful and gave great advice.

Helpful & polite staff. Good range of vehicles, found what we wanted.

Nabil was a very god specialist that helped us and show us different options of our choice glad I met him

Great experience for me and my Grandma. Nabil was very helpful and explained in detail all the questions we had. We are now confident going forward with electric cars.

i had a 3 yr service plan with this dealership. On my 3rd MOT and service i was advised of a recall to replace the airbag. This was carried out on the same day directly following my MOT & Service. following collection I noticed the screen had not been reset. i received a follow up call advising my glove box had been broken by the service team whilst replacing the air bag and a new one had been ordered.
i received no follow up and more worryingly my car started cutting out whilst driving . i called 3 times to advise of this fault and received no call back. finally i managed to speak to the service team to book in my car for review and was told i would have to pay a £180 diagnostic fee! I have raised a formal complaint with CITROEN about this Franchise.

Receptionist called me promptly and took my car key. I left thr car for the repair. They called me on time to collect my car. During the inspection time, they sent a video clip about my car and that need to be done for smooth driving. I was very happy about the way they handled the session. They gave me some professional advice too.

Happy with service Nabil was very helpful

Prompt service delivery, excellent communication with regards to issues relating to the diagnostic check for my vehicle and courteous and attentive staff.

Nabil Rana, really knew his stuff. Help sort out my mobility car and a wonderful short test drive, couldn't have been a more easy simple process.
Thank you

Excellent customer service by Nabil he was very informative and made ordering the car easy and explained everything very thoroughly

Nabil was very kind and patient, helping me navigate through the options I had.

Nabil is knowledgeable, friendly and answered any questions I had.

Thank you
Melissa