Stellantis &You UK - Peugeot Chingford Reviews 

296
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TrustScore 4 out of 5

4.1

457 Chingford Road, Walthamstow, E4 8SP London, GB

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Rated 1 out of 5 stars

Really poor experience. Sold me a Peugeot 3008 with a door handle that was sellotaped together and a window switch that fell into the door case. they agreed to fix, dropped my car off 10 days ago and... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to Arzoo for all her today. She was absolutely amazing and went above and beyond to help us find a car that we would really love.Arzoo was friendly, patient, know... See more

Company replied

Rated 5 out of 5 stars

I was served by Flynn. Was looking for an upgrade for my C3. He spent time showing me the cars available on line and physically in stock. Identified a suitable vehicle, took for a test drive there... See more

Company replied

Rated 5 out of 5 stars

Taking my car to Stellantis& You always makes me feel at ease knowing my car will be looked after. Jaseem is particularly amazing and is always going above and beyond while being extremely pleasant. T... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 457 Chingford Road, Walthamstow, E4 8SP, London, United Kingdom

  • 0208 498 3100

4.1

Great

TrustScore 4 out of 5

296 reviews

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Replied to 96% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(296)

3,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really first class service and very…

Really first class service and very friendly staff!!

January 30, 2025
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Reply from Stellantis &You UK - Peugeot Chingford

Mike Etheridge, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

10/10 service at Stellantis &you…

10/10 service at Stellantis &you Chingford. From start to finish Moseray was amazing. No question left unanswered, no stone left unturned. He was very knowledgeable about the exact car I wanted and not just the model in general. Definitely recommend Moseray if you’re looking to buy from them. All round great service. Would definitely recommend.

January 31, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Aaron Gray, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Peugeot Chingford! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Top Service

Came into the showroom for a new 5008 GT. Received top service from Zac. Thank you. Looking forward to taking delivery of my new car!

January 17, 2025
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Reply from Stellantis &You UK - Peugeot Chingford

Ben, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

Rated 5 out of 5 stars

A great car sales experience.

Was very happy with the knowledge and service of Nabil.
He was very attentive to my requirements needs of a vehicle.
I would definitely recommended him a car salesperson and consultant.

January 7, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Colin, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Chingford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Nabeel’s customer service was…

Nabeel’s customer service was excellent. Really helpful and gave plenty of information which helped make decisions at ease. Very nice and pleasant to talk to and my mother was comfortable too considering she didn’t speak English.

January 2, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Shamsul Haque, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Very helpful staff

Lis was very helpful to us in explaining the features about the different service plans. She has always been good at sorting any issue we have had with the car.

December 21, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Priyani Carron, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Chingford. We're happy we could meet your expectations!

Rated 1 out of 5 stars

Awful experience

First of all the guy i went to book my car in ,well to just drop off my keys was so rude that i have said he should not be working there he needs to be sacked he was so bad that I had to speak to the manager Elizabeth who was extremely helpful. This young male should be sacked and should not be there. He was very unprofessional and rude and told me I could leave and come back and make a new appointment another day when in fact I have been six weeks waiting for this appointment how dare him I reported him to Elizabeth the service team manager and I hope she done something about this. I don’t know. I haven’t been in contact with anyone.

December 19, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Johnpaul Maughan, thank you for taking the time to leave us feedback about your experience with us.

Rated 1 out of 5 stars

missold warranty and extortionate prices

I was advised to take out a warranty(spoti car) to cover any major repair costs, but it turned out the warranty covered none of the repair costs. Luckily, I had a warranty with Cazoo(Assurant), which covered some costs at just £20 a month. On the other hand, the Stellantis advisor had me paying £40 a month for a warranty that provided zero coverage. Additionally, their engineers charge £174 an hour for labour, which I find excessively high. You might want to look for a more affordable Peugeot-approved garage.

Peugeot's AdBlue diesel vehicles have proven to be quite unreliable. I would advise avoiding other fuel types as well, as I've heard of delivery delays up to a year and issues with new hybrid batteries failing within months. Overall, this garage is poorly managed, and the brand itself seems unreliable. They seem to have designed the cars in such a way that you almost have to go to a Peugeot dealer for fixes, as they have exclusive access to the car's software.

I had to pay almost £3,000 for a catalytic converter and injectors. On top of that, they charged £500 for diagnostics and £700 for labour. This car has proved to be a money pit, and I only owned it for a year, and it was well maintained.

Don't be lured by the attractive price and design, because underneath, the mechanics are subpar, and the company shows little regard for their customers' well-being.

December 18, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Yacine Freifer, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

Rated 5 out of 5 stars

Great work from Nabil!

Genuinely insightful advice from Nabil who went above and beyond to help us choose the right car. Tremendous expertise and background knowledge that put what we wanted into perspective. Great experience.

November 26, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Paul, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

The problem I had was with the ad blue…

The problem I had was with the ad blue on my Peugeot traveller it seems that these vehicles suffer very much from this problem the lady there who took on my case was very helpful indeed and the vehicle was eventually fixed due to them finding the fault and fixing the vehicle for me the only people that were not helpful whatsoever was the Peugeot customer care. Who are a complete and waste of time but the dealership did all they could and eventually the fault was found and fixed.

November 13, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Barry Duckett, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

Rated 5 out of 5 stars

Jaseem was excellent from start to…

Jaseem was excellent from start to finish kept me updated throughout the day and informed about what was being done. Overall would highly recommend

November 11, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

excellent service

Jaseem gave excellent service during my recent visit at Peugeot Chingford. He made sure all my questions were answered and was very professional throughout. I highly recommend him for a smooth, quality service experience!

November 7, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Soma Ahmad, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Chingford. We're happy we could meet your expectations! Thank you again for leaving us this response!

Rated 5 out of 5 stars

customer very good free coffee while…

customer very good free coffee while you wait staff very friendly

October 31, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Hello Mr Callis, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

The experience was fantastic throughout…

The experience was fantastic throughout the entire process. Tayyab is incredibly understanding and patient, willing to explain things to you as many times as necessary. Thank you, Tayyab!

October 22, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Alesja Grickevica, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Chingford. We're happy we could meet your expectations! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful and supportive.
I took my car in for a service in the afternoon. It was ready for me in a matter of hours clean and ready for me to go. Excellent service.

October 15, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Customer, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Chingford. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Very friendly and professional staff

Very friendly and professional staff

October 15, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Din Din, we are so pleased you enjoyed your visit to Stellantis &You Peugeot Chingford! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Chingford Branch

As I do not live in the area the team do their best to get my car done as soon as possible MOT or service while I wait. Staff always friendly & showroom & waiting area are always spotless. Car always come back clean & shiny.

September 30, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Brian Pinder, we are so pleased you enjoyed your visit to Stellantis &You Peugeot Chingford! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

I came to change my key battery because…

I came to change my key battery because it was not working with my car. Jaseem was great and helped me fix my car on a moments notice. Great Service

September 30, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Carol Manzi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Jaseem from the service department was…

Jaseem from the service department was very helpful and explained everything he actually got my car serviced why I waited top man

September 27, 2024
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Reply from Stellantis &You UK - Peugeot Chingford

Hi David Capon, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Rated 1 out of 5 stars

Avoid this place

Avoid this place. Took my car in for service today. When collected I noticed the bottom part of the passenger door was damaged. When I left my vehicle they filled in the form with all damages and this was definitely not noted as it wasn't there! When asked to speak with a manager we were approached by the so called assistant manager Lance Fowler. He was the most unhelpful and rudeest person I've seen. I was trying to explain to him that if this damage was here before leaving my car clearly it would have been noted on the form. He took no notice and just said "we will accept no liability" I have photos of this form they filled in and no where on that form does it show damages on the door. Very unprofessional and not what you would accept from a "assistant manager"

September 21, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Ceren, thank you for taking the time to leave us feedback about your experience with us. We will contact you today to understand more. Thank you

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