Stellantis &You UK - Peugeot Chingford Reviews 

296
•
TrustScore 4 out of 5

4.1

457 Chingford Road, Walthamstow, E4 8SP London, GB

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See what reviewers are saying

Rated 1 out of 5 stars

Really poor experience. Sold me a Peugeot 3008 with a door handle that was sellotaped together and a window switch that fell into the door case. they agreed to fix, dropped my car off 10 days ago and... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to Arzoo for all her today. She was absolutely amazing and went above and beyond to help us find a car that we would really love.Arzoo was friendly, patient, know... See more

Company replied

Rated 5 out of 5 stars

I was served by Flynn. Was looking for an upgrade for my C3. He spent time showing me the cars available on line and physically in stock. Identified a suitable vehicle, took for a test drive there... See more

Company replied

Rated 5 out of 5 stars

Taking my car to Stellantis& You always makes me feel at ease knowing my car will be looked after. Jaseem is particularly amazing and is always going above and beyond while being extremely pleasant. T... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 457 Chingford Road, Walthamstow, E4 8SP, London, United Kingdom

  • 0208 498 3100

4.1

Great

TrustScore 4 out of 5

296 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(296)

3,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was great experience although my car…

It was great experience although my car that was supposed to be ready on a Friday was ready on Sunday.

September 27, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Uloma Onyeukwu, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Rated 1 out of 5 stars

We used Robins & Day Chingford for a…

We used Robins & Day Chingford for a service on one of our company vehicles and we are pretty disappointed in the post service service. We have been trying for weeks to obtain a simple VAT invoice and this has proven too difficult. We have contacted the branch by phone numerous times and we are still yet to receive our invoice and keep being ignored. It really is so disappointing.

August 30, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

R Herring, we're disappointed to hear of the negative experience you had at our location. Kind regards

Rated 5 out of 5 stars
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Reply from Stellantis &You UK - Peugeot Chingford

Dan M C, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Peugeot Chingford! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Salesman was fantastic very good great salesman

Salesman was fantastic very good. Explained everything to us. Great salesman love buying from you

September 12, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Gina, thank you so much for your positive comments about Stellantis &You Peugeot Chingford! Thank you, and have a fantastic day!

Rated 1 out of 5 stars

I wish there were there no stars

I wish there were there no stars. We had to cancel our mobility car order October 2022 and was told we would get our refund asap. After emails and phone calls we are still waiting September 2023. Disgusting customer service. We now have to get a lawyer involved. Shambolic.

October 1, 2022
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Melanie Redding, we're disappointed to hear of the negative experience you had at our location. We will contact you today to understand more. Thank you

Rated 5 out of 5 stars

The whole service and MOT experience…

The whole service and MOT experience was excellent! Definitely give them five star.

August 22, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Tonya, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Buying you're first new car is never an…

Buying you're first new car is never an easy task, knowing you will be putting a huge amount of investment towards it can be risky. However I was lucky enough to meet a exceptional gentleman, Mario who ensured every step of the way was carefree and easy. He understood our needs us as a family not being pushy or direct an making sure he guided us towards a car that will benefit us. He made sure the whole experience was very pleasant and smooth. Thank you Mario for all your help. Peugeot Chingford you are privileged to have a great individual working for you.

August 21, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Ismail Kola, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Bought my Peugeot 3008 at Stellantis &…

Bought my Peugeot 3008 at Stellantis & You Chingford. I was dealing with Ervis, who was very helpful throughout the process, and prepared and completed my purchase in very short time. I am especially grateful for Ervis going an extra mile in providing post-sale advice and support. Hope to stay in contact with this dealership in the future.

July 11, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Heorhi, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Servicing Customer Service

Had an issue with my new C5 which was through a lease company. Popped in to Citroen Chingford who were very helpful especially Jaseem Jameel who ensured I got answers for the fault!

August 4, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Ricky, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

I had meeting with Mr Godfrey Dominic

I had meeting with Mr. Godfrey Dominic it was very nice meeting and friendly customer service thank you

July 29, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Hello Abdullah, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Very Professional and Helpful

The Sales Person was very helpful and saw to us straight away

July 27, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Mrs Suzanne Edwards, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Kept me informed throughout the work on…

Kept me informed throughout the work on my vehicle. Jaseem, was very helpful & informative 👍

July 27, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Mr Andrew Tyrrell, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Great experience at Robins & Day…

Great experience at Robins & Day Peugeot Chingford today. Walid was very knowledgeable and honest which we liked. Looking forward to the new car.

July 23, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 1 out of 5 stars

Service NEVER answers the phone

Took my van then never answer the phone or call me to tell me what’s wrong with it. I’ve been promised countless call backs but not had one.

July 21, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Paul Spoke, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We will contact you today to understand more. Thank you

Rated 4 out of 5 stars

Excellent customer service

My second case handler was excellent and very professional. Although I had cancelled my order, when the car arrived he contacted me and held the car for me while sorting my grant. He was always available to discuss the lease and explore different options available.

June 22, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Lovely service and everyone was very…

Lovely service and everyone was very helpful

July 7, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Hi Sinead, thank you so much for your positive comments about Stellantis &You Peugeot Chingford! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

I have been going there for years

I have been going there for years , always keep you updated, friendly, polite, never had a problem

June 21, 2023
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Reply from Stellantis &You UK - Peugeot Chingford

Thank you for taking the time to let us know how we did. We hope you have a great day!

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