Stellantis &You UK - Peugeot Croydon Reviews 

I took my e-traveller in for a routine in warranty service. When I booked, when they called to confirm and on drop off I let them know that there was an issue with one of the second row seat belts.
On collection, I was told they'd fixed it but when the car was handed back over, it hadn't even been looked at. Rather than deal with it straight away I was told that I'd need to rebook for another appointment. Even though we were standing outside the service centre!
After about 10 minutes of back and forth, they eventually took it back to look at the seatbelt (hardly a minor warranty issue) and it took them less than 5 minutes to resolve. But I had to fight tooth and nail to not have to return on another date to get resolved after they were told 3 times of the issue.
I was also told when booking that my car would be washed as part of the service. It wasn't.

I am extremely disappointed with the service I have received from Stellantis Croydon.

I paid nearly £2,000 to have my car repaired and was assured that the issue had been fixed. However, after only two days of driving, the exact same warning and problem reappeared on the dashboard.

When I contacted the dealership, they asked me to bring the vehicle back in. Given my previous experience where my car was kept for four weeks instead of the promised two, I requested a courtesy car. I was told that none were available until July, so I waited. As a parent with a newborn, having access to a vehicle is extremely important and requires careful planning.

I arrived at the dealership at 8:00am on the agreed date, having adjusted my child’s feeding schedule and spent time and fuel travelling there, only to be told that there was no courtesy car available after all. They should have called me beforehand, as they already knew the car wasn’t there, which would have saved me a wasted journey, time, and petrol. This was a clear lack of efficiency. I was then offered the option of leaving my vehicle there to be stripped down for investigation. After already being left without a car for four weeks previously, this was simply not acceptable.

I was asked to return the following week and was told I would receive a call once a courtesy car became available. That call never came. It is now Thursday, and I have heard nothing. The lack of communication throughout this process has been frustrating and unprofessional.

To make matters worse, I also requested copies of the images and videos relating to the fault diagnosis, which I have still not received despite asking.

At every stage, I feel as though I have been pushed aside and left to chase for updates myself. Having spent a significant amount of money on repairs that did not resolve the issue, I expected a far higher standard of customer service and communication.

I would appreciate a response from the dealership manager to address these concerns and explain how this situation will be resolved. I look forward to an email reply.

Fabulous service from Alex Bolah, once again, so happy for his help thank you Alex 👍😎

Henry was super helpful! Great communication.

Viktor was very patient and helped me purchase my dream car.

I recently collected my new Peugeot from Peugeot Croydon and wanted to thank both Alexander and Henry for their excellent service.

Alexander was the first person I dealt with, and his honesty and genuine advice played a big part in my decision to buy the car.

When it came to collecting the car, Henry looked after everything while Alexander was away. He was welcoming, professional and incredibly helpful. He made the handover very smooth and was a pleasure to deal with.

Thank you both for making the whole experience a positive one. I’m delighted with my new car.

Despite many promises a replacement GT badge that was damaged on purchase and given assurance that new one would be posted, it has not arrived, even after numerous emails and calls.

Very poor customer service.
Will not be using again.

Purchased a new car today . Our salesperson TJ was polite, very professional and very welcoming

If you buy any new car under warranty from this group, trust me you will definitely regret .My was sent there with engine management light on the screen, it took over 2 months to do diagnosis, no definite time to finish your car, no call pick ups, very inconsistent, not reliable,above all lies. I would never recommend them to anyone to do business with

I worked with Viktor who was really helpful and friendly. Great service.

The service was outstanding and gave me all the information I needed to make my decision. The car is a mobility car for my daughter so it needs to be right.
He showed me round cars and disscussed all points I needed to know.
Fantastic!!!!!!

Chris was very helpful happy and explained everything clearly

I brought the car in for its MOT; I had an 11:45 appointment and I arrived on time. I told them I had a work call and had to be done by 1:30. They said, "no problem". At 1:15 I asked what the status was, and someone said, "it's finished, just waiting for a wash". Nothing happened. At 2:15 I was told it was still waiting for a wash. i declined the wash and got my car back at 2:30. Horrible service, no explanation to the customer, very frustrating. I've been coming here since 2021, and it was always polite and on time; they have slipped.

Christopher the mobility sales agent was very friendly and helpful.
Everything explained fantastically

Alex was really helpful, I impressed with his knowledge of the car and how best to keep it in good condition.

I had a truly wonderful experience with this car company. From the moment I spoke to them, they treated me with genuine kindness and understanding. I shared some personal challenges I’ve been going through, and instead of just focusing on business, they took the time to listen, support me, and even kept me in their prayers.

That level of compassion is rare to find, and it meant more to me than words can express. Their professionalism, combined with such heartfelt care, really sets them apart. I’m incredibly grateful and would highly recommend them to anyone looking not just for great service, but for people who truly care.

Very helpful lovely n friendly staff victor made contact with me n took time out to help me understand things an helped me with purchase of a car felt very at ease would highly recommend victor n team would definitely come back here and purchase again great guy

Recently bought a car from here - very happy with experience. Non-pushy sales and happy to listen to my requirements. Would definitely recommend

Alex was great in the Croydon branch answered all my questions and now awaiting delivery of my car.

ZERO STARS.

Similar to other other negative reviews, my vehicle was damaged whilst in their care and they are not taking responsibility for it.

When I purchased my vehicle, I also purchased a service plan which entitled me to three services and three MOTs, which is very convenient and cost effective. My issue is the aftercare received when taking the vehicle in for an MOT. On every occasion whether it a service or MOT, I am constantly being upsold for something which I have no requirement for. On my last visit, when handing my vehicle over for the MOT, they broke the electric window mechanism on the driver side (which was working perfectly well before handing it over), this was before even working on the car. I have since complained and have been told they will not accept responsibility for mechanical failures, but as a gesture of goodwill they will arrange an engineer to inspect the window and provide a quote for repair.

So, in short, I give you my car with nothing wrong with it. You return it with a broken window and offer to charge me to repair it. It feels like a cash grab to me as there is no way I can prove they broke the window. All I can say is I do not know why they are required to open the window on a cool day when you are simply reparking the car (technically, you don’t need to open the window during the MOT).

Whilst the dealership has responded to this review on Google to appear like they are willing to listen to negative reviews, their response here was after I had contacted them with my grievance. The response is merely an effort to appear like they care about customer complaints, they are not addressing the damage to my vehicle and I have referred it to the Motor ombudsman.