Stellantis &You UK - Peugeot Croydon Reviews 

I had a great experience with customer service. Everyone was friendly, Nesreth Furley was very helpful, and my issues were resolved.

If I could give them a 0 star I would. The service team here are a waste of space. Afzal, the manager is a kid working in a professional establishment. After trying to get them to refund me some money for a bad job they did at my last service back in September 2025 which almost busted my engine. Afzal agreed to meet with me to solve the issue after formally submitting my complaint. He was nice at the meeting and promised a refund. He has now blocked me from emails and won't take my calls and I am still waiting for a refund. My parents also bought a car here and only lasted with it 2 years as they only sell cars with lots of issues, they promise their service team will fix it, however their service team have no idea about cars let alone engines. I will now be escalating this issue.

In response to the general manager: you only earn respect when you give respect. Before answering reviews to make your company look good, investigate the situation first, Afzal has been ignoring my phone calls, I have sent him various emails with no reply and the last 4 emails I have sent him have come back as unable to deliver, therefore Yes he has blocked me from emails. He also sent an email to have prove of what we discussed in our meeting making it look like the service team never did anything wrong, when at the meeting he agreed that everything was handled unprofessionaly, so the email was probably to try and get off giving me a refund, a refund which does not even include my transport for the month I had no car because of your fault, thanks!. And yes this IS very unprofessional and immature of him, and yes he IS acting like a kid as no adult acts to a serious matter this way. No you have not given me a refund yet. It does not take a month for a refund to be issue, usually 5-7 days so dont blame the bank.

We recently purchased a car from the Stellantis &You UK Croydon branch and had a great experience. The team were polite, welcoming, and very helpful throughout the whole process. They even offered my mum a cup of tea while we were there, which was a thoughtful touch and made us feel comfortable.

They took the time to understand what we were looking for and managed to source the perfect vehicle for us. A special thank you to Chris & Rob for going above and beyond to help.

Overall, it was a smooth and positive experience, and I would definitely recommend them to others

I've been coming here for years and the staff here are like family. I cannot recommend enough, always prompt with their service, communication is always on point and attitudes are always positive
Michael, afzal, nes, iyaz, mustapha and Chelsea, and shekira amazing dream team

My experience was very good, very knowledgeable and took time to explain what was going on Henry

I highly appreciate the support from Iyaz and the team at Peugeout/ Stellantis , Purley Way, for ensuring they arranged an urgent MOT retest slot within the 10 business day deadline and my car was seen swiftly and MOT passed after a few issues were resolved. Great job to all
Involved.

Whilst waiting to have my car MOT’d I was waiting by the coffee machine with my back to some small offices listening to the guy in there effing this and effing that no disrespect but I as a customer do not need to be hearing or listening that that.! Think of you surroundings.!

Terrible experience. I took my van for service in there to do the add blue injector. After agreeing to do the service, they called me and said the van has a lot of other problems for example they said the catalytic system needed to be replaced. They told me the wires have been chewed out by a rodent. I asked how much it would cost for the work to be done and they said over £2700. I couldn’t afford to pay this kind of money and I was suspicious because the van only had 24000 miles on the clock so I told them to only do the add blue injector. They said ok, then 5 minutes later, they called me and told me “if you don’t do the whole work then there’s no point in doing the add blue injector”. I went back there and took my van to a different mechanic to do a proper inspection. Turns out no wires has been chewed by a rodent and no catalytic system needed changing. I done the add blue injector for £230 and Stellantis were asking for £470. All this happened more than one year ago because I didn’t want to rush and leave a bad review. I done service for my van at EMG Croydon and the van still is as good as new, no problem whatsoever. Very disappointed with Stellantis & you Peugeot, they just want to rip people off.

Had my car mot and service, car failed mot, Iyaz was dealing with the whole process and I couldn’t of asked for a smoother experience, great communication throughout, great customer service, got advised the best solution, went back couple days later and the car passed, very helpful when I went back, Advised that even after the service and mot to call if I needed anything
10/10 for service amazing 👍🏼

Subject

Dear Customer Care Team,

I am writing to formally complain about the extremely poor customer service I received from Stellantis Croydon following the purchase of a vehicle four months ago.

Shortly after purchase, the vehicle developed an engine fault warning on the dashboard. I contacted the dealership multiple times by phone and email over a period of 13 days, but received no response whatsoever. Due to the lack of communication, I had no choice but to arrange for my brother to cancel work and drive the vehicle from Portsmouth to Croydon so the issue could be addressed.

Upon arrival, I spoke with Sean, who handled the original sale, and was directed to the service department. I was informed that the earliest available booking was 10 February, and that there was no courtesy car available, despite the fact that the vehicle was purchased for school runs and work purposes. No consideration was given to how we were expected to manage without a vehicle.

I then requested to speak with a manager. A manager named Nick attended, but did not take time to review the history of the issue or listen to the events leading up to the visit. He stated that no courtesy cars were available and claimed they were unaware of our visit. I showed him proof of the email sent 13 days earlier, at which point he paused and said he would return.

When he came back, he said the vehicle would now be looked at, but no apology was offered for the lack of response, inconvenience, or wasted time. After approximately 20 minutes, I was informed that the vehicle would need servicing and that we would be required to pay, allegedly because the mileage had not been sufficient.

This was extremely shocking, as the vehicle is only four months old and clearly under warranty. When I explained this, Nick became visibly upset and stated he could not deal with us and told us to return to the service department.

Eventually, I spoke with Afuzu, who reviewed the system, checked the vehicle history, listened to the full explanation, and confirmed that the fault was on their side and should not be charged to us. The vehicle was repaired accordingly.

While I am grateful that Afuzu handled the matter professionally, I am deeply disappointed that:

My emails were ignored for 13 days

I incurred time, travel costs, and disruption to work

I was spoken to dismissively by a manager

I was incorrectly told to pay for a warranty issue

No apology or acknowledgement was offered for the inconvenience, stress, or risk involved in driving a faulty vehicle from Portsmouth to London

This experience falls far below the standard expected from a company of Stellantis’ size and reputation. I believe serious improvements are needed in customer communication, management conduct, and after-sales support — especially for customers who have recently invested significant money in your vehicles.

I would appreciate a formal response to this complaint, including confirmation of what steps will be taken to prevent this from happening to other customers.

Yours faithfully,
Olumide Babatunde

Henry was very helpful and efficient. Had a very good experience with him. He explained everything very well and made sure I understood.

Good salesman. No pressure. Explained everything well

Amazing customer service gentleman Iyaz. Simply a breath of fresh air

Great experience

Alex was most helpful from when I initially spoke to him on the phone and throughout the purchasing process.

Great service , happy with Ness

Ayaz was absolutely amazing the whole time explained everything thoroughly and clearly and made me feel at ease very very good service! Likewise Nesereth I believe was her name amazing too!

Courteous and knowledgeable staff - No pushiness, Very pleasant experience.

Mr. Henry Uzor is very kind and very helpful person. I am very happy to deal with him.

Alex bolah is an excellent sales advisor he explained everything then we narrowed down what is fit for purpose and did not over sale i think he deserves a promotion. Made me laugh very professional aswell recommend him if you go to the dealership