Stellantis &You UK - Peugeot Edgware Reviews 

395
TrustScore 4.5 out of 5

4.5

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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Rated 1 out of 5 stars

Very negative experience with this branch. Poor communication, broken promises, dirty car returned after the service, car was kept for almost one month to fix a general fault - little to no follow up... See more

Company replied

Rated 5 out of 5 stars

Nayan is a superb salesman, made us feel comfortable and explained everything in great detail. He was especially patient and kind with my grandson who was with us for this long appointment. Thank you... See more

Company replied

Rated 5 out of 5 stars

Nayan saw us window shopping for our next car. Even though we weren't ready to commit, he took his time with us to show us about the cars we were interested as well as alternative options that best su... See more

Company replied

Rated 5 out of 5 stars

Had a great experience purchasing our car through Kush, he was professional, helpful, and kept us updated throughout the whole process. He walked us through everything clearly and made the experie... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 731 1000

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

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4.5

All reviews

(395)

3,026 reviews in the last 12 months

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Rated 4 out of 5 stars

Helpful as Always

As always, very helpful and knowledgeable staff

February 15, 2024
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Eddie Finn, we really appreciate your feedback! We hope to see you soon!

Rated 5 out of 5 stars

Very impressive customer service…

Very impressive customer service throughout the whole process. They explained every detail clearly and were very helpful. My experience there was very relaxed , with no pressure at all. Very friendly team too. Special thanks to Anurag Patel.I would highly recommend them to anyone looking to buy a car

February 10, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Isiah,

Thanks for the taking the time to leave such great feedback on our team member Anurag.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Yearly Service of Car

I am a Disabled Senior Person , I appreciate that my car can be collected and returned, and I like the update
on the Health Checks shown on my phone. The staff and service are very Helpful and Efficient.

December 12, 2023
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Reply from Stellantis &You UK - Peugeot Edgware

Derek,

Thanks for your feedback on our Peugeot Team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 4 out of 5 stars

Was good

Was good. Although I couldn't get my car the same day

January 23, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Solomy,

Thanks for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 3 out of 5 stars

Good and bad - mostly bad

Bought the car around June, July 2023, still waiting for my mats that I was promised . Worse thing about this dealership is they never answer any calls. So if you want to get in touch , you need to drive in. Not to mention , trying to reach your agent . He is always on holiday ! Good feedback for Philip(sorry if I’ve spelled your name wrong) who helped me sort out my cosmetic repair registration which wasn’t done by my agent when I bought the car. When you’re at the dealership , purchasing any vehicle everyone is very friendly , but once you’ve purchased , no one cares about you anymore , if you have any situation or want to ask a question . Poor ! Hope you guys improve . At the end of the day , people buy new cars , which is something to care for. Thanks!

July 1, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Raul,

Thanks for taking the time to leave a review I am sure the Vauxhall team will take on board your feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Easy booking transparent pricing and…

Easy booking transparent pricing and prompt service. Car valeted. All work explained and authorisation sought.

January 11, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Paul,

Thanks for taking to time to leave feedback on our Peugeot team.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Avoid at any cost

Avoid at any cost. Service is a disaster. You will only receive ok service until they take payment. After payment if any issue with vehicle, they will ignore your calls/emails including managers.
They are likely to cause other damage to your vehicle when attempting to repair something. Tried two different dealers and I now feel that they deliberately cause damage to your vehicle to make you come back and pay them more money.

December 1, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Mesut,

Thanks for sharing your feeling with us however we simply cannot agree that our team would deliberately damage your vehicle as are team takes great care of our customers properly at all times.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Avoid , Avoid, Avoid

Very quick to take your money to purchase the car when something goes wrong they don’t want to know .unfortunately cannot recommend them .

November 9, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Alex,

Thanks for taking the time to leave a review on our Peugeot Sales Team here at Edgware.

Kind Regards

Team Edgware
Stallantis &You

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! The team are always professional, polite,helpful and friendly. Thank you.

December 4, 2023
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Reply from Stellantis &You UK - Peugeot Edgware

Mary,

Thanks for taking the time to leave a review on our Peugeot team.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Poor customer service and no accountability

I booked my car in for a service and diagnostic of the electronic dashboard two months ahead of due date. Brought my car in before 9am and was told it would be ready by 5pm. I received a missed call at 3.06pm when I was in the underground on route to the garage to pick up my car. When I arrived there was no apology but instead being told that the customer service tried to call me. The manager came out to speak with me and instead of accepting accountability that they have taken too much work she put the blame on me for not accepting the call at 3.06pm. This is a very poor experience and a garage I won't be using or recommending to friends.

November 23, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

T F Chan,

Thanks for taking the time to leave feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very professional dealership

Very professional dealership, clean and tidy waiting area. Service technician kept me updated with the progress of my Boxer van. Coffee is nice !

November 8, 2023
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Reply from Stellantis &You UK - Peugeot Edgware

Tanya,

Thanks for taking the time to leave a 5 ⭐️ review on our Peugeot Team and our Coffee

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I had arranged for my car to be picked…

I had arranged for my car to be picked up & returned which was a huge benefit to me.
My car was returned immaculate after a valet.

October 24, 2023
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Reply from Stellantis &You UK - Peugeot Edgware

Terrence,

Thanks for you great review on our Peugeot.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vivek made the process smooth from…

Vivek made the process smooth from start to finish. He was very friendly and explained everything thoroughly!

October 16, 2023
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Reply from Stellantis &You UK - Peugeot Edgware

Leanne,

Thanks for the great feedback on our Peugeot Team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 2 out of 5 stars

The Edgware branch were very quick to…

The Edgware branch were very quick to take a deposit from us and then were unable to get the car we wanted. We managed to get the car from another Stellantis branch with no problem.

We tired to get our £500 deposit back and it proved a nightmare with many telephone messages and emails ignored. It was a very stressful process, took far too long and was one of the worse cases of customer service we've experienced.

September 25, 2023
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Reply from Stellantis &You UK - Peugeot Edgware

Julia,

Thanks for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Highly recommend

Arrived at the showroom was greeted with a smile. Showed to a seated area where there was a coffee and tea machine. Must say coffee was lovely. All staff were very friendly and very professional. Filip who I have spoken to on the phone greeted us and showed us the car I had enquired about. Filip was a really nice guy and explain all the paper work and answered all the questions I asked. From start to finish it was a pleasure to deal with this company and Filip. Would highly recommend and would return if I was looking to purchase another car.

September 16, 2023
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Rebecca,

Thanks for the great feedback about our Vauxhall team member Filip.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

100% Perfect experience

It was a pleasure to meet Florentine as she was unequivocal and understood what we needed from the car. The place was very welcoming, and the experience was 100% excellent.

September 17, 2023
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Thomas,

Thanks for taking the time to leave such great feedback about our team members Florentina.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

very good, well understanding, kind staff and etc....

they are very kind understanding staff, and doing well, very happy with
Peugeot Edgware..

September 14, 2023
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Guruge,

Thank you for taking the time to leave a review on our Peugeot team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Fantastic service here

Fantastic service here. Big shout out to Raj, the motability agent there. 1st class.

July 23, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Mr Smith

Thanks for the great review on our team member Raj.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

The representative who handled my car…

The representative who handled my car deal was excellent. Very informative, wasn't phased by my many questions and queries. Everything was explained in triplicate vary rare nowadays. All options were explained and even his recommendations were spot on. Very satisfied with the service I received and would not hesitate in recommending friends and relatives in using this dealership.

August 10, 2023
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Derek

Thanks for taking the time to leave such great detailed feedback on our Peugeot Team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

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