Stellantis &You UK - Peugeot Edgware Reviews 

395
TrustScore 4.5 out of 5

4.5

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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Rated 1 out of 5 stars

Very negative experience with this branch. Poor communication, broken promises, dirty car returned after the service, car was kept for almost one month to fix a general fault - little to no follow up... See more

Company replied

Rated 5 out of 5 stars

Nayan is a superb salesman, made us feel comfortable and explained everything in great detail. He was especially patient and kind with my grandson who was with us for this long appointment. Thank you... See more

Company replied

Rated 5 out of 5 stars

Nayan saw us window shopping for our next car. Even though we weren't ready to commit, he took his time with us to show us about the cars we were interested as well as alternative options that best su... See more

Company replied

Rated 5 out of 5 stars

Had a great experience purchasing our car through Kush, he was professional, helpful, and kept us updated throughout the whole process. He walked us through everything clearly and made the experie... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 731 1000

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

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Replied to 97% of negative reviews

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4.5

All reviews

(395)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

I am writing this comment to express my…gratitude

I am writing this comment to express my sincere appreciation for Mr abdul and sina exceptional customer service. Your professionalism, understanding, and genuine concern towards clients have not gone unnoticed, and I want to commend you for your efforts. I was dealing with two other Peugeot dealers previously. However due to the excellent customer service of these two gentlemen I have to place more deals them in future. Abdul helps me to get what I wanted at the correct time. The full credit goes to him .wish Abdul sina all the very best .
Regards Gayan Ranaweera

June 21, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Gardi,

Thank for taking the time to leave such a detailed review on our team member.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Nora was excellent

Nora was excellent, communicated throughout the service.

June 18, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Charlene,

Thanks for the great feedback on our team member Nora.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent car dealership service

Had excellent service purchasing a used car. My customer rep Mo, was intent on ensuring I found the right car and ensured that the whole process went smoothly from start to finish. A very professional and pleasant service. A painless transaction.

June 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Hi Oyates,

Thank you so much for your positive comments about Mo and the service he provides.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Efficient and friendly service staff…

Efficient and friendly service staff who listen and understood any problems that were not of their making.
The one reason I have maintained a service plan with Robins and Day and then with Stellantis and You is because of the excellent service received.

May 27, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

John,

Thank for leaving a 5 ⭐️ review on our aftersales team here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vik went over and above

Vik went over and above, what a fabulous experience! Outstanding customer service and really knowledgeable, patiently guiding us through our options. Thanks Vik!

May 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Nalini,

Thanks for taking the time to leave such a great review on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I have already filled in your survey…

I have already filled in your survey form that you sent me. I was extremely pleased with my service and also the way that I was treated mainly by Ian Walsh at the Edgware branch. Thank you

May 23, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

James,

Thanks for leaving a 5 ⭐️ review on Ian and our team.

Kind Regards

Team Edgware,
Stellantis &You

Rated 5 out of 5 stars

Vikesh was very friendly and…

Vikesh was very friendly and approachable. I felt I could ask him questions and he was very knowledgeable. Really understood my needs and worked around my budget

May 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

NH,

Thanks for taking the time to leave a review on our team member Vikesh.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent Customer Care

In June 2023 I was sold a Peugeot 3008 Hybrid with a factory defective battery from a Peugeot dealer in Letchworth. I complained about the inability to charge the car's battery effectively from the beginning, only to be told it was the way I drove the car that was the problem. Fast forward to April 2024, I booked the car in for a general service with Peugeot Edgware who found the factory fault with the battery immediately. The person how dealt with my car's situation was Mr Ian Walsh who told me the truth straight away, but also said he will do everything possible to help. My car was with Peugeot Edgware for four weeks while Ian checked technical issues, warranty issues, and finally the decision was made that Peugeot would cover the cost of supplying a new battery at a cost of over £5,000.00. Ian Walsh is one of the best customer service individuals I have ever come across in any situation or industry. He was interested in finding a solution and demonstrated trust and care for my situation whilst carrying out his job with great professionalism. The car was with Peugeot for four weeks. No process, procedure or protocol was overlooked by Ian, which was extremely frustrating for me because I needed my car. But, I could not get angry because each time Ian explained what was happening, why and what he was trying to achieve. Thank you Ian, for your impressive customer care and obviously high levels of experience, and for doing the right thing. Peugeot you have a star employee and I hope he is recognised and rewarded as such. As for Norton Peugeot in Letchworth, shame on your company for knowingly selling a faulty car and then not having the business, professional or customer care ethics to put things right. Because of Ian and Peugeot Edgware, I would consider buying another Peugeot car in the future.

May 3, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Sonia,

Thank you for taking the time to leave such a detailed review about your five ⭐️ experience here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Abdul Hussein gave excellent service…

Abdul Hussein gave excellent service happy to see people like him in your company well done
His a credit to your company

May 14, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Vera,

Thanks for the great review on our team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Buying a Van @ Peugeot, Edgware

As we were thinking to buy a Van, a good friend of mine Mr. Nehal Patel has recommended me to buy Van from Peugeot, Edgware. On reaching the showroom Sales Manager Mr. Anurag Patel has been professional throughout, explained the spec throughly in simple terms and compared with other models. Other manager as well helped in getting the right price( sorry forget his name). But their process has made me confident to pay for the Van price upfront in less than an hour. I thought I may have to go back later,but not required anymore. Great experience and quick service. I recommend others to buy from this dealer.

May 8, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Ganesh,

Thanks for taking the time to leave such a great review on our team member Anurag.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very helpful staff!

May 3, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Bhavinee,

Thanks for taking the time to leave a review on our Peugeot team.

Kind Regards
Team Edgware

Rated 5 out of 5 stars

I would like to say Sagal customer…

I would like to say Sagal customer service is outstanding and she has so much patience dealing with customers, even when I thought I lost my USB cable and she was able to sort it out with no problem. 10/10 if I could rate you higher I would.
Thanks from Mrs Slowley

April 26, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Sheila,

Thanks for taking the time to leave such great feedback on our team member Segal.

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Brilliant service from the sale agent

Brilliant service from the sale agent - Florentina Vartic. She went through the paperwork seamlessly from the time of order confirmation to the delivery/courtesy car & pickup of the Peugeot 408. She understood my needs and gave me a good deal on the leased car. Thanks

April 15, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Hi, thank you for taking the time to leave us a 5 Star review. I will pass on your kind comments to Florentina. We hope to see you soon!

Rated 4 out of 5 stars

Treated really nicely

The sales person who dealt with me to buy a car made everything run smoothly, very attentive and good attitude and felt very looked after, a very nice gentleman.

April 7, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Hi, we are glad we could help! We hope to be of service to you again in the future. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

Very nice experience

Problem sorted by Michael and was very happy.

March 15, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Dilip,

Thanks for taking the time to leave feedback on our team member Michael here at Stellantis &You Edgware

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

WORST SERVICE EVER

WORST SERVICE EVER. 3 weeks wait for an appointment and then further 3 weeks of no communication only to go in and be hit with a bill. I mean lies and manipulations have limits but these guys are far beyond that. A true cowboys in the game.

March 11, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

F Karim,

Thanks for taking the time to leave feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Good Garage

Used this garage on numerous occasions

March 4, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Dalols,

Thanks for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Good main dealer service team & Garage

A Vauxhall & Peugeot Main dealer in 1 now. Sells New & Used cars + dose Garage repairs. A Pretty busy garage you may have to wait a month for an appointment depending on what you need done and if you need Courtesy car or not they also do some sit and wait same day appointmentfor some services they provide. Best to try pre book any work a month before were possible to definitely get your work done in time but has a grate service team + Garage dose grate work & the cost tends to be decent with Low, Mid & High prices but reasonably affordable for a main dealer well worth it in my experience.

February 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Ross,

Thanks for taking the time to leave a detailed 5 ⭐️review on our aftersales team here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Peugeot excellence

Best service with smile …and low cost.

February 21, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Mr Madhusudan,

Thank you for taking the time to leave feedback on our Peugeot Team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent, reliable customer service

The company is reliable, provides a good standard of service and let’s you know what is happening with your vehicle.

February 21, 2024
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Reply from Stellantis &You UK - Peugeot Edgware

Claire,

Thanks for the great feedback on our Peugeot team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

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