Stellantis &You UK - Peugeot Edgware Reviews 

Your colleague who looked after me was a real great advert for you, I’ve already told family and friends how well I was treated, she was friendly and told me exactly what was going they were doing to the car , and I was very happy with everything, thanks

Friendly and helpful sales staff. No pressure to make purchase. Enough information for supplementary items to be considered with no pressure allowing space to make own decision.

The team work to get all the paperwork completed. Finding me a super used car.
Supporting and explaining all the documentation. Friendly, helpful advising me on best deals available. Laura who was with me throughout the process, spent time clarifying all my questions and made the experience easy and enjoyable! Mark head of new cars, with his expertise, was as always a delight to do business with. John was amazing and always on hand to help me, a talented, cohesive team that I would highly recommend to any buyer looking at purchasing a new or used car. All the above, at the Edgware branch were wonderful, professional, knowledgeable and made the experience memorable and exciting. I will continue to do business with Stellantis as they are trustworthy reliable, and friendly at all times.

Friendly staff!

Thank you for your time, it was a pleasure speaking to the sales team

I am a disabled pensioner and the service I received from all the employees of Stellantis that I interacted with were very pleasant and helpful letting me know what was happening at all times and adhering to the schedule.
Thank you.

*Horrible Experience with Stellantis & You Edgware – Would Not Recommend!*

Our experience with Stellantis & You Edgware has been frustrating from start to finish. We took our brand new van in for service in April because the oil light came on after just 6,600 miles. After topping it up ourselves, the light returned, so we reported it. Despite being under warranty, we were charged an investigation fee and an additional 2 liters of oil. It’s shocking that a new van would need 3 liters of oil so soon.

By May, the engine fault light came on, and the van lost power. We booked it for service again, but the earliest appointment wasn’t until mid-June. When we finally brought it in, we were told the van needed a service (even though it had only done around 10,000 miles) and were once again asked to pay for the service and investigation – despite it being within the warranty period.

Communication was abysmal. We tried to contest these charges multiple times, but their responses were either slow, dismissive, or ignored our concerns entirely. To make matters worse, they later tried to charge us for *storage fees*, which we weren’t even informed about until weeks into the situation.

After months of going back and forth, when we attempted to collect the van in August, Stellantis & You Edgware refused to release it unless we paid the unjust storage fees. We offered to pay for the service and even compromised on the investigation fee, but they refused unless we paid for storage, which we had never agreed to.

The situation got so out of hand that it escalated into an incident involving the police and ambulance.

We are now in the process of pursuing legal action against Stellantis & You Edgware for abuse and their lack of professionalism, transparency, and poor customer service. If you're considering using them, be warned – they are uncooperative, and seem more interested in charging unnecessary fees than actually helping their customers.

Avoid them if you can. This was one of the worst dealership experiences we’ve ever had.

I will come back with updates and i will upload a video with my experience at their showroom on youtube.

The Customer support was great, very friendly and professional. The quality of the car service was also good.

We have just purchased a Peugeot E-3008 electric car from Stellantis &You UK in Edgware. The salesman Abdul Kadir Hessein was extremely helpful and efficient. We had a test drive in the car which was unhurried and Abdul was able to demonstrate all the features of the car and he had an extensive knowledge of all features of the car. The form filling was carried out very efficiently and in a timely manner. The showroom was very impressive with calm and clean ambiance. We are now waiting to take delivery of the car, which hopefully will not be too long.

Over the last two years a growing number of customers have left negative reviews about the Edgware branch for Peugeot, Vauxhall, Citroen. All with very similar stories, you can look them up on Google Map reviews. I took my car in to have an issue identified and to get a quote but instead they took my engine apart and sent me a picture of it in parts. Then the quote kept increasing and days turned into weeks, it was like they had taken my car hostage (which is similar to the other reviews). They only gave it back when I couldn't afford anymore. The next day it wouldn't start. Professional UP-SELLERS. AVOID.

Ian kept me updated by text. Happy with the service I received from dropping off my car till picking it up.

The service department at Edgware is the worst garage I have had the misfortune to bring a vehicle I own into absolutely awful service.

Excellent service

I dropped my vehicle off at Peugeot Edgware branch on the 9th July at 08.00am for a MOT despite the MOT being due on the 8th August however this date was not convenient as of other commitments.

Ian walsh who was my allocated advisor from PEUGEOT Edgware branch informed me parts the vehicle needed to pass its mot and that the order would be delivered on Wednesday 10th July and the vehicle would be able to be collected Wednesday 10th just evening.

I haven’t received any updates during my working day (10th July ) unit around 3.30 when I was informed by text that my car hasn’t been into the workshop yet for parts to be fitted and wouldn’t be ready till Thursday 11th July.

And Thursday 11th came and alas was contacted by Ian Walsh to be informed I wouldn’t be able to collect my vehicle till Friday 12th July.

I did attempt to remove my vehicle but was told I can’t as it has an MOT fail.

I also informed Ian in our previous conversations that I have two disabled children 1 who’s autistic and one who is hyper mobile and can not walk unaided and the car is heavily relied on to transport my children however he dismissed my concerns every time and was forced to agree just one more day.

unfortunately my main go to brand ( Hatfield ) did not have any availability and that’s why it went to Edgware as I was under the impression I would obviously receive the same 1st class service as I do at Hatfield branch.

One of the works that where carried out was the cv gaiter upon my wife collecting the car she noticed a severe and very loud grinding noice coming from the area of where the discs and pads on the drivers side are located.

Took it back to the branch on the Friday 12th July just 15mins after collecting. After there inspection was informed dirt had collected behind the heat shield despite it clearly sounding like metal on metal ( have the sound on recording if required).

Then upon my commute home from Edgware to my home address a clunking noise has started to be present along with a squeaky noise now coming from the opposite side to where the works were originally done.

After consistent contact with managers / service advisors and reference numbers from complaints procedure I have not had any further contact or communication and currently have a car un-road worthy despite stelantis and you / Peugeot Edgware having passed it on Friday 12th July 2024

I was treated with respect ,Mo ,was over and above helpful .Explained everything .Took time so that I could understand .thank you

Just a MoT was needed, but customer service was outstanding. Polite, helpful and efficient at the front desk. Good feedback during the day. MoT was completed on time, and as a bonus, my car was very well cleaned. I was very happy and will be back next year!

From the moment I entered, I felt taken care of, and when it turned out that the car needed to be at the service center longer, they arranged a taxi for me and a replacement car.

I am writing to express my disappointment and frustration with the recent service I received at the Edgware branch. On Friday (28th June 2024), I took my car to Edgware Stellantis and You for a diagnostic and was assured it would be checked the same day. However, I was later informed that my car would not be examined until Monday (1st July). This information was conveyed to me only on Friday evening, leaving me with no opportunity to make alternative arrangements for the weekend. Despite multiple attempts to contact the dealership on Friday evening, my calls went unanswered.

Consequently, my weekend plans were completely ruined. This situation was especially difficult for me as I recently underwent surgery and my mobility is currently limited. Having access to my car was essential for my daily activities and comfort. The absence of my vehicle caused considerable stress and inconvenience, and I had to spend an additional £80 on alternative arrangements. When I raised this issue with the dealer, I was told that they could not offer any compensation and that I should contact Vauxhall directly.

Vauxhall later said they couldn't help. I paid £174 for the diagnostic service and was treated like this. Terrible experience.

The service was spectacular. Michael, the agent that handled the car service for me, was absolutely phenomenal start to finish.

Courteous, patient, answered all my questions, kept me informed the loop step by step and made sure I had the car back very quickly.

Really friendly helpful staff. Great environment and kept me informed regularly about the progress of my vehicle. Followed up with a call a few days later to check I was happy

Sina helped me choose my vehicle and is a credit to your company as he was very helpful and customer service with a smile. Exceeded my expectations and look forward to receiving my new vehicle.