Stellantis &You UK - Peugeot Edgware Reviews 

395
TrustScore 4.5 out of 5

4.5

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very negative experience with this branch. Poor communication, broken promises, dirty car returned after the service, car was kept for almost one month to fix a general fault - little to no follow up... See more

Company replied

Rated 5 out of 5 stars

Nayan is a superb salesman, made us feel comfortable and explained everything in great detail. He was especially patient and kind with my grandson who was with us for this long appointment. Thank you... See more

Company replied

Rated 5 out of 5 stars

Nayan saw us window shopping for our next car. Even though we weren't ready to commit, he took his time with us to show us about the cars we were interested as well as alternative options that best su... See more

Company replied

Rated 5 out of 5 stars

Had a great experience purchasing our car through Kush, he was professional, helpful, and kept us updated throughout the whole process. He walked us through everything clearly and made the experie... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 731 1000

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(395)

3,026 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Abdul was brilliant! From placing the order to delivery, he provided exceptional customer care as always.

November 9, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Karen,

Thank you for taking the time to share your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Shockingly poor customer service and responsivness

I booked my vehicle for diagnostics with three weeks waiting schedule, only to learn on the day of booking that my vehicle won't be looked at for another three weeks for staff shortage.
While the vehicle was checked within this time, it is now another 7 weeks since that check and I am still waiting for resolution. No meaningful communication from Stellantis, no quote offered for the job, no responses on SMS and email, no telephone responses either.
I made two visits there to find out what is going on and I only get strange responses, not even any apology for the delays.

While I don't doubt they would fix my vehicle to expectations as they did before, their customer service and branch culture are shockingly poor.
I regret now I brought my vehicle there.

They are super fast sending marketing communication about their open days and promotions though.

November 28, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Jaroslav,

Thanks for taking the time to leave a review about your experience. We are sorry that you are experiencing delays with your repairs due to staff being absent however as I am sure you can appreciate this is not something the business can control. Please can we ask that you speak to a manager direct with regard to your situation the next time you are at site so you can explain the situation in greater detail.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great Experience

Collected my new car today…. Abdul was great… Gave me all the information needed and more… Leaving a very happy customer!!

November 26, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Tameka,

Thank for the great review and feedback on your experience today. We hope you enjoy your new Peugeot.

Kind Regards

Team Edgware
Srellantis &You

Rated 5 out of 5 stars

Very professional and very helpful

Very professional and very helpful

November 21, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Kile,

Thanks for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

poor communication and shockingly bad…

poor communication and shockingly bad customer care even from peugeot complaints department

November 20, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Mike,

Thanks for taking the time to leave a review. We would just like to make you aware for the future that Peugeot customer are not part of our team here at Stellantis &You Edgware

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

The customer service at Stellantis…

The customer service at Stellantis Peugeot in Edgware is outstanding. Sina Esmaili was exceptional, clearly explaining all the options and maintaining great communication throughout. This was the best experience i have had with the Motability scheme. Highly recommeded!

November 17, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Suhan,

Thank you for taking the time to leave such great feedback on our team member Sina.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Brilliant service and customer care

As an indecisive person who finds car purchasing a new car stressful, this has been the best experience I could have had thanks to Imran. Imran has been knowledgeable, helpful and patient through the whole process. I've had many questions and queries and he has been supportive at all points. Genuinely greatful that he has been my sales person and will definitely be back in the future.

November 15, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Katie,

Thank you for leaving such great feedback on our team member Imran.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Sina helped me getting my first car

Sina helped me getting my first car , he advise me which car was better suited for me, didn’t
make me feel uncomfortable with all my questions , I would definitely recommend Sina to my friends and family

November 7, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Monica ,

Thanks for the great feedback on our team member Sina.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I recently visited the dealership where…

I recently visited the dealership where I had the pleasure of working with Abdul, and I have to say, the service was fantastic! Abdul went out of his way to make sure I had a great experience.

He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. His dedication to customer satisfaction was evident, and I felt genuinely valued as a potential buyer. I’ll definitely keep Abdul in mind for my future car needs and recommend him to anyone looking for top-notch service!

October 3, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Task Master,

Thanks for the comprehensive review of our team member Abdul we are glad you enjoyed the experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Imran is the best

Imran is the best, excellent customer service. Definitely recommend!

October 24, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Rochelle,

Thanks for your the great feedback on our team member Imran.


Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great experience

Great experience, polite, friendly and very helpful!! We highly recommend 5*
Thank you so much 😀

October 8, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Claire,

Thank you for the 5 ⭐️ review on our Peugeot team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful

October 7, 2024
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Nadine,

Thank you for your 5⭐️ rating.

Kind Regards

Team Edgware
Stallantis &You

Rated 5 out of 5 stars

Great service friendly helpful staff

Great service friendly helpful staff Sina assisted me with choosing the car and kept me up to date with the progress or the new car order

October 4, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Tamara

Thanks for taking the time to leave feedback on our team member Sina.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Abdul kadir kadir Abdul

Abdul kadir kadir Abdul, helped me with my new Peugeot 208. It was my first car, he made everything so easy and so smooth! Thank you very much Abdul

September 27, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Ben,

Thanks for the great feedback on our team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I recently had the pleasure of visiting…

I recently had the pleasure of visiting Peugeot in Edgware, and I can't recommend him highly enough. Abdul his knowledge of the cars is outstanding, and he genuinely takes the time to understand his customers' needs. Every visit to the showroom has been a positive experience thanks to his excellent customer service. Abdul always goes above and beyond to ensure I find exactly what I’m looking for. If you’re in the market for a Peugeot, make sure to ask for Abdul!

October 1, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Abdul,

Thanks for the great feedback on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Just got my new E3008!

I just purchased a new Peugeot e3008 thanks to Abdul Kadir Hussein at the dealership, he was very helpful and made my experience even better also reassuring me when choosing the right car! 10/10 customer service and super professional.

Thanks again!

September 26, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Mo,

Thanks for taking the time to leave a review about our team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

This was the first time I was buying…

This was the first time I was buying from the showroom and I was very nervous and excited Abdul made the buying process so easy and was a man of his word and delivered me my dream car I would definitely recommend, also I am saying so much on petrol now definitely worth every penny

September 10, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Bee,

Thanks for the great feedback on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Outstanding Sales Experience

Let us start with: Excellent!!
What does this really mean?
The person I called on the phone (Abdul) had the automobile ready for me when I arrived. There was not this high pressure sales tactic whatsoever. Abdul was thoughtful, yet very professional. When handling the paperwork etcetera, everything was professionally handled.
Regarding the dealership; Everything within and personnel are top notch, very welcoming and very helpful.
We were in and out with everything handled properly and timely.
I >>>>strongly<<<< recommend this dealer for exploring your vehicle purchase.

September 28, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Fred,

Thank you for the amazing feedback on our Peugeot team mate Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

10 out of 10 perfect experience from…

10 out of 10 perfect experience from calling to make an appointment to test driving a car and ordering it and it being here well ahead of schedule absolutely perfect huge thanks to Abdul very polite and informative about the car and made a easy exchange from petrol to electric vehicle for the first time so easy and effortless and stress free.

October 1, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Georgia,

Thank you for the great feedback on our Peugeot team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great service for both of us , me & my car!

Your colleague who looked after me was a real great advert for you, I’ve already told family and friends how well I was treated, she was friendly and told me exactly what was going they were doing to the car , and I was very happy with everything, thanks

September 24, 2024
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Richard,

Thanks for the great feedback on our Peugeot Team.

Kind Regards

Team Edgware
Stellantis &You

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look